Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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The best ever!
What do you like best about the product?
The whole Freshdesk Platform is very easy to learn and navigate
What do you dislike about the product?
The customer service team at FreshDesk I cannot always understand (not native English speaking). I'm assuming they are from another country.
What problems is the product solving and how is that benefiting you?
No business problem. Customer emails are so much easier to deal with now that our company is using Freshdesk.
Recommendations to others considering the product:
You will love it. I wonder how our company managed without it for so long.
Great Support
What do you like best about the product?
I haven't used it a lot yet, but I've needed support a couple times today and they've been very responsive and got me a solution right away! I've been very impressed.
What do you dislike about the product?
I haven't found anything to dislike yet.
What problems is the product solving and how is that benefiting you?
We need to be able to track incoming trouble tickets and also be able to alert our users to changes. I know we can accomplish the first and I'm hoping the second is possible as well. I think it will be.
Recommendations to others considering the product:
It has many many options and there's likely a way to configure it to do what you need.
Very friendly and knowledgeble helpdesk agents
What do you like best about the product?
Quick responses and intelligent well-mannered communication
What do you dislike about the product?
Email of conversation afterward is very difficult to read
What problems is the product solving and how is that benefiting you?
Solving for requests from over 40 branches, handling that centrally in a timely manner
Assigning Group to specific agent
What do you like best about the product?
The quick response to the question and follow-up once resolved.
What do you dislike about the product?
Just that sometimes it's hard to understand the Freshdesk representative--access very strong.
What problems is the product solving and how is that benefiting you?
Gives our customers one email to reach out to us. Allows us to assign tickets based on that email. Great for pulling reports, etc.
Amazing Support - extracts more out of it
What do you like best about the product?
24 / 7 support with the Passion of help and let our issue reslove
What do you dislike about the product?
customer portal should be more elaborate we have blossom package its better that we will get one dashboard for our customer where they will see tickets in sequence and their own.
What problems is the product solving and how is that benefiting you?
internal ticketing . within the branches
Recommendations to others considering the product:
yes
Versatile and easy to use
What do you like best about the product?
Very fast for a web based product. Cache of responses and statistics.
What do you dislike about the product?
Mobile application does not give audible alerts some times on new ticket arrival. Audible alerts do not work at all on Motorolla Moto G model.
What problems is the product solving and how is that benefiting you?
Customer support. Managing tickets.
Recommendations to others considering the product:
Go for it
Moved from Zoho assist to Freshdesk
What do you like best about the product?
The company I worked for used Zoho assist the company I am at now uses fresh desk so far I am happy
What do you dislike about the product?
No dislikes at this stage enjoying the experience
What problems is the product solving and how is that benefiting you?
Client logging tickets and our agents can also log tickets we can book time on the tickets witch also helps alot as we can invoice according to the time booked on the tickets
A Powerfull HelpDesk
What do you like best about the product?
Simplicity of setup and awesome support are the two most liked things about freshdesk
What do you dislike about the product?
Absolutely nothing to dislike about this software.
Every user may have certain expectation of more features from system, but that's nothing to dislike..
Freshdesk have a good forum where they accept feature request and work on them.
That's pretty cool
Every user may have certain expectation of more features from system, but that's nothing to dislike..
Freshdesk have a good forum where they accept feature request and work on them.
That's pretty cool
What problems is the product solving and how is that benefiting you?
We are providing financial product support using freshdesk to our customers.
We help our customers with their support request related to using our product or any problems they are facing.
We help our customers with their support request related to using our product or any problems they are facing.
Recommendations to others considering the product:
Highly Recommended
Switch to the Mint Experience
What do you like best about the product?
You are able to return to old platform if preferred. Excellent priority filter.
What do you dislike about the product?
You are not available to take calls till you upgrade Freshcaller. The search option within the platform does not always find the ticket I am searching.
What problems is the product solving and how is that benefiting you?
Dashboard, tickets, chat and calls organization, reports, and distribution. Emails from different marketplaces are being consolidated and answer with the same response time.
Recommendations to others considering the product:
Feel free to use support or contact Freshdesk team anytime, they are always great assistance and available to help you.
Easy to Navigate and Multi Functional
What do you like best about the product?
Freshdesk is easy to understand and to navigate. My favorite feature is being able to respond to emails while managing a live chat. On chat, I can also see where my customer is located, state or country, along with the product they are viewing while chatting with me. Best feature ever!
What do you dislike about the product?
The only thing I semi dislike is the search function. Their are a few options to search by, contact name, email, ticket rather then just having one global Freshdesk search.
What problems is the product solving and how is that benefiting you?
Freshdesk is our main communication line between our company and our customers. All emails, questions and orders run through Freshdesk. This allows our department and company to easily access activity and communications in case we are short staffed or we have staff out on vacation.
Recommendations to others considering the product:
Definitely do a trial. If you use chat, I am sure you'd be happy with this company.
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