Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Its been absolutely good. Much better than zenddesk!
What do you like best about the product?
Our coustom log in capability and Freddie!
What do you dislike about the product?
I would like tickets ways to organize the tickets better
What problems is the product solving and how is that benefiting you?
Its allowing is to keep coustomr requsts organized. That helps alot.
- Leave a Comment |
- Mark review as helpful
great tool for managing your support desk
What do you like best about the product?
ticket management, automation and collaboration capabilities are just a few of the highlights of freshdesk.
integration with other tools and easy interface makes it so easy to be part of the team.
integration with other tools and easy interface makes it so easy to be part of the team.
What do you dislike about the product?
i have observed no downsides in 4 years of using it
What problems is the product solving and how is that benefiting you?
reporting, increasing agent productivity, increased customer satisfaction,
Using Freshdesk
What do you like best about the product?
The ticketing system is a great tool when dealing with a large number of requests during the day. Reporting features are also nice. Fresh desk is very easy to use.
What do you dislike about the product?
Responses to tickets are not always shown completly in the emailed copies of the tickets.
What problems is the product solving and how is that benefiting you?
Fresh desk helps proritze needs. It is very helpful with tracking progress as well as retaining how issues were resolved. Canned options are great for notes and frequestly asked questions.
Works as an ATS
What do you like best about the product?
We use this tool as an ATS to contact candidates from our different positions to fill, it's useful to keep the track of the applications, progress, etc
What do you dislike about the product?
It's kind of hard to have reports, data analysis
What problems is the product solving and how is that benefiting you?
We can manage a lot applicants that daily recieve and that's impact on our productivity
Reporting and analytics made easy
What do you like best about the product?
My company used to have gmail as our prior support inbox, with freshdesk it was possible to have reports and analytical insights to help improve our SLA response time and keep customers satisfied.
What do you dislike about the product?
I think the product is going through many changes and with that comes some bugs, but other than that, nothing to complain about.
What problems is the product solving and how is that benefiting you?
Helps us to have better anaylitical views on how to improve. Helps also with productivity with canned responses and automations.
Senior Payroll Specialist
What do you like best about the product?
I really appreciate the ease of use when working through tickets. I also appreciate how easy it is to collaborate on tickets with my entire team.
What do you dislike about the product?
It would be nice if we were able to generate auto responses for frequently asked questions.
What problems is the product solving and how is that benefiting you?
More analytics - better understanding of the work.
Solid omnichannel, sometimes limited, but better than the competition!
What do you like best about the product?
We use it both internally and for several different clients. We've found that it offers true 'omnichannel' capabilities and agents find it easy to use, while their supervisors can monitor productivity. We like that it's SaaS and there's no self-hosting, and Freshdesk's support are accessible when needed.
What do you dislike about the product?
Frustrating restrictions sometimes - it's not massively customisable, so it's very 'Freshdesk's way only'. However, this does mean that it's consistent across instances!
What problems is the product solving and how is that benefiting you?
We use Freshdesk to serve customers of a cosmetics brand across multiple markets. Freshdesk allows us to integrate livechat, email, website 'contact us' forms and new ways of contacting such as Whatsapp.
Service très simple d’utilisation de formation et surtout un gain de temps pour le client
What do you like best about the product?
La simplicité d'utilisation pour les équipes permettant un gain significatif en terme de délai de réponse pour le client
What do you dislike about the product?
Pas d'inconvénient majeur rencontré Avec l'outil
What problems is the product solving and how is that benefiting you?
De regrouper et de résoudre dans un unique outil, les demandes de Clients
Manager of Resident Experience
What do you like best about the product?
Ease of use, callboration, and integrations
What do you dislike about the product?
Should be able to assign more than 1 person per ticket
What problems is the product solving and how is that benefiting you?
The shared inbox has made leaps and bounds in our callaboration and customer satiusfaction!
Excellent tools - Freshdesk and Freshchat
What do you like best about the product?
Ease of use
customer support
Ease of Implementation
Ease of Integration
Ominisupport
customer support
Ease of Implementation
Ease of Integration
Ominisupport
What do you dislike about the product?
- Cost of AI BOT session
- Can do better a job in managing social tools
- Can do better a job in managing social tools
What problems is the product solving and how is that benefiting you?
Managing customer queries via chat and email, it helps keeping everything on one platform and also helps in managing customer satisfaction level
showing 81 - 90