Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk the best work tool for my contact center
What do you like best about the product?
I love quality indicators, preset responses are the best. Thanks to private notes, you don't miss anything from the follow-up.
What do you dislike about the product?
I like everything, -------------------------------
What problems is the product solving and how is that benefiting you?
Now I have much better control of tracking the cases, almost nothing escapes us.
Very simple to manage and practical for the clients
What do you like best about the product?
The integration with Jira Software made my whole operation automated and simpler
What do you dislike about the product?
I would like to have a way to build my own reports, save them and have them automatically exported to my mail monthly
What problems is the product solving and how is that benefiting you?
It gave us a centralized communication channel with our clients and automated our inner processes with the dev team
Quick and easy
What do you like best about the product?
The support is what I like to call quick and easy. I had prompt replies, and never was j asked for information that was irrelevant or unnecessary. The problem was resolved quickly.
What do you dislike about the product?
There is nothing ireally dislike, I personally think that this is one of the few companies that I have actually received professional and helpful support like this.
What problems is the product solving and how is that benefiting you?
I am solving problems that involve issues with our software, and computer issues. So far, it has totally exceeded my expectations
Very easy to use and great support
What do you like best about the product?
The integration with Salesforce is very easy to use and very helpful
What do you dislike about the product?
it would help to have the ability to mange accounts in a more organized way
What problems is the product solving and how is that benefiting you?
Helps the support team manage the tickets
Excelent service
What do you like best about the product?
The intuitively system and options available
What do you dislike about the product?
No auto refresh for tickets once they are zeroed
What problems is the product solving and how is that benefiting you?
All in one help center.
ICT SUPPORT Solution Provider
What do you like best about the product?
Keeping My Team on toes, Attending to Clients issues religiously, Ability to keep track of issues without forgetting, Getting satisfaction from end users, FAQ getting populated as time goes by, Allocation of duties as they rise, Very nice Theme of Fresh Desk MINT
What do you dislike about the product?
Nothing Negative to highlight, Webpage Loading slowly, Upgrade the FAQ portal(Solution for End User Access ) to the Fresh Desk MINT
What problems is the product solving and how is that benefiting you?
ICT Support. Timely Support and engagement with the team members while supporting End users.
Recommendations to others considering the product:
No more end user complaints with such a wonderful tool that will keep you engaged through out
Integrated and omnipresent platform
What do you like best about the product?
Mobility, the fact that I can access from mobile and desktop, makes life easier. Easy integration with mobile SDKs
What do you dislike about the product?
Cordova support is a bit delayed. Given that hybrid apps are the current in-thing, faster support would be appreciated.
What problems is the product solving and how is that benefiting you?
Communication across stakeholders is key. Freshchat helps me address this. The other major challenge is adoption. I can tackle user issues and get device and app information without asking. This helps me greatly in running an effective support channel.
Recommendations to others considering the product:
Use the trial to get onboard... there's no looking back thereafter
Fantastic platform and great customer service as well!
What do you like best about the product?
A very easy to use and intuitive platform with all the features we need! Whenever we've had issues (which is seldom) their customer service has been top notch too!
What do you dislike about the product?
I do wish the knowledge portal and some of the other site integrations would be slightly more customizable.
What problems is the product solving and how is that benefiting you?
We use Freshdesk for customer support, live chat and our FAQ page via their knowledge base
Recommendations to others considering the product:
Check the features and see if this works for you. If you have questions, they have absolutely fantastic customer service!
Innovative and inspiring
What do you like best about the product?
its very easy to keep track of work, setting SLAs and creating scenario automations to speed up processes for better productivity
What do you dislike about the product?
having my email signature on all replies should be an option, even if a template is used.
What problems is the product solving and how is that benefiting you?
able to speed u productivity meaning more tickets can be worked.
We Love Freshdesk!
What do you like best about the product?
The ability for all tickets to be viewed by our team, streamlining our client management process and speeding up our response times.
What do you dislike about the product?
As we've just upgraded to Mint - nothing we dislike :) Would have said the old user interface as it was a bit clunky.
What problems is the product solving and how is that benefiting you?
Transparency across client communications and timely responses to our clients enquiries.
If a team member is off sick, we don't have to worry about getting into their emails to see if they're sitting on anything urgent. we can support our team better if one member is overwhelmed, another can jump in and help lighten the load.
If a team member is off sick, we don't have to worry about getting into their emails to see if they're sitting on anything urgent. we can support our team better if one member is overwhelmed, another can jump in and help lighten the load.
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