Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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ICT SUPPORT Solution Provider
What do you like best about the product?
Keeping My Team on toes, Attending to Clients issues religiously, Ability to keep track of issues without forgetting, Getting satisfaction from end users, FAQ getting populated as time goes by, Allocation of duties as they rise, Very nice Theme of Fresh Desk MINT
What do you dislike about the product?
Nothing Negative to highlight, Webpage Loading slowly, Upgrade the FAQ portal(Solution for End User Access ) to the Fresh Desk MINT
What problems is the product solving and how is that benefiting you?
ICT Support. Timely Support and engagement with the team members while supporting End users.
Recommendations to others considering the product:
No more end user complaints with such a wonderful tool that will keep you engaged through out
Integrated and omnipresent platform
What do you like best about the product?
Mobility, the fact that I can access from mobile and desktop, makes life easier. Easy integration with mobile SDKs
What do you dislike about the product?
Cordova support is a bit delayed. Given that hybrid apps are the current in-thing, faster support would be appreciated.
What problems is the product solving and how is that benefiting you?
Communication across stakeholders is key. Freshchat helps me address this. The other major challenge is adoption. I can tackle user issues and get device and app information without asking. This helps me greatly in running an effective support channel.
Recommendations to others considering the product:
Use the trial to get onboard... there's no looking back thereafter
Fantastic platform and great customer service as well!
What do you like best about the product?
A very easy to use and intuitive platform with all the features we need! Whenever we've had issues (which is seldom) their customer service has been top notch too!
What do you dislike about the product?
I do wish the knowledge portal and some of the other site integrations would be slightly more customizable.
What problems is the product solving and how is that benefiting you?
We use Freshdesk for customer support, live chat and our FAQ page via their knowledge base
Recommendations to others considering the product:
Check the features and see if this works for you. If you have questions, they have absolutely fantastic customer service!
Innovative and inspiring
What do you like best about the product?
its very easy to keep track of work, setting SLAs and creating scenario automations to speed up processes for better productivity
What do you dislike about the product?
having my email signature on all replies should be an option, even if a template is used.
What problems is the product solving and how is that benefiting you?
able to speed u productivity meaning more tickets can be worked.
We Love Freshdesk!
What do you like best about the product?
The ability for all tickets to be viewed by our team, streamlining our client management process and speeding up our response times.
What do you dislike about the product?
As we've just upgraded to Mint - nothing we dislike :) Would have said the old user interface as it was a bit clunky.
What problems is the product solving and how is that benefiting you?
Transparency across client communications and timely responses to our clients enquiries.
If a team member is off sick, we don't have to worry about getting into their emails to see if they're sitting on anything urgent. we can support our team better if one member is overwhelmed, another can jump in and help lighten the load.
If a team member is off sick, we don't have to worry about getting into their emails to see if they're sitting on anything urgent. we can support our team better if one member is overwhelmed, another can jump in and help lighten the load.
Sukanya was great!
What do you like best about the product?
I like how she responded in a timely manner
What do you dislike about the product?
I don't like how tickets are distinguished by many colors.
Should just be 2 alternating colors
Should just be 2 alternating colors
What problems is the product solving and how is that benefiting you?
I resolve customer tickets for our streaming service
Customer Experience
What do you like best about the product?
It was a great experience working with Freshdesk. They provided very quick solution for every queries and road blocks for production releases.
What do you dislike about the product?
No dislike are available as off now. Its good to go with frshdask
What problems is the product solving and how is that benefiting you?
We have solved our customer support module for the product. Freshesk is very easy to integrate with multiple platforms like Android, IOS and Web with FAQ and Customer Chat.
Recommendations to others considering the product:
Its very good service for any product
Freshdesk support team
What do you like best about the product?
I like the assistance of the team. Whenever I had a problem, they did the best to help my team and me.
What do you dislike about the product?
I wouldn't say I like visual effects, I think you guys should work on the platform's design.
What problems is the product solving and how is that benefiting you?
My team contacts customer's from around the world. Freshdesk helps us to be online via ticket/ chat/ phone. Our customer service is based on the Freshdesk support.
Excellent service
What do you like best about the product?
The prompt response to my query. I received help almost immediately after I submit my query.
What do you dislike about the product?
None that I know of. Everything seems so smooth sailing I cannot find any fault with it.
What problems is the product solving and how is that benefiting you?
It's so easy, with just a click, my issue is solved with the right advice from the support staff almost immediately.
Recommendations to others considering the product:
Brilliant and easy to use
Really needed help and the support team swooped in with smiles, positivity and solutions
What do you like best about the product?
I could honestly hear the smile on their faces as they walked me step through step of the problems I was having setting up. It’s so rare to talk to a support team who loves to help people so much! They were so positive and awesome :) Thank you again!
What do you dislike about the product?
There is nothing that I disliked! I actually enjoyed my experience with Freshdesk customer support!
What problems is the product solving and how is that benefiting you?
We needed a larger customer relationship presence as well as an organizational system for our customer accounts.
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