Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Sukanya was great!
What do you like best about the product?
I like how she responded in a timely manner
What do you dislike about the product?
I don't like how tickets are distinguished by many colors.
Should just be 2 alternating colors
Should just be 2 alternating colors
What problems is the product solving and how is that benefiting you?
I resolve customer tickets for our streaming service
Customer Experience
What do you like best about the product?
It was a great experience working with Freshdesk. They provided very quick solution for every queries and road blocks for production releases.
What do you dislike about the product?
No dislike are available as off now. Its good to go with frshdask
What problems is the product solving and how is that benefiting you?
We have solved our customer support module for the product. Freshesk is very easy to integrate with multiple platforms like Android, IOS and Web with FAQ and Customer Chat.
Recommendations to others considering the product:
Its very good service for any product
Freshdesk support team
What do you like best about the product?
I like the assistance of the team. Whenever I had a problem, they did the best to help my team and me.
What do you dislike about the product?
I wouldn't say I like visual effects, I think you guys should work on the platform's design.
What problems is the product solving and how is that benefiting you?
My team contacts customer's from around the world. Freshdesk helps us to be online via ticket/ chat/ phone. Our customer service is based on the Freshdesk support.
Excellent service
What do you like best about the product?
The prompt response to my query. I received help almost immediately after I submit my query.
What do you dislike about the product?
None that I know of. Everything seems so smooth sailing I cannot find any fault with it.
What problems is the product solving and how is that benefiting you?
It's so easy, with just a click, my issue is solved with the right advice from the support staff almost immediately.
Recommendations to others considering the product:
Brilliant and easy to use
Really needed help and the support team swooped in with smiles, positivity and solutions
What do you like best about the product?
I could honestly hear the smile on their faces as they walked me step through step of the problems I was having setting up. It’s so rare to talk to a support team who loves to help people so much! They were so positive and awesome :) Thank you again!
What do you dislike about the product?
There is nothing that I disliked! I actually enjoyed my experience with Freshdesk customer support!
What problems is the product solving and how is that benefiting you?
We needed a larger customer relationship presence as well as an organizational system for our customer accounts.
Freshdesk saves us so much time
What do you like best about the product?
Freshdesk has changed the way we provide customer service
What do you dislike about the product?
Still trying to figure everything out but there is nothing I dislike so far!
What problems is the product solving and how is that benefiting you?
We have a team of account managers. This keeps us all organized so we aren’t doing duplicative work
Great!
What do you like best about the product?
SImple layout. Easy to use. They're tech support response is really fast if you do have a question or issue.
What do you dislike about the product?
I'm fairly new to Freshdesk - so far I haven't had any issues.
What problems is the product solving and how is that benefiting you?
Customer concerns and general inquiries.
It's nice that it notifies the person that is assigned to that task instead of everyone. Easy and quick to get to your customers.
It's nice that it notifies the person that is assigned to that task instead of everyone. Easy and quick to get to your customers.
About Freshdesk support
What do you like best about the product?
The service is very good. Very quickly and perfect answer. I like freshdesk.
What do you dislike about the product?
I had asked two questions. One question was for backend. It was solved perfectly.
The other question is for customizing the Portal Views. I didn't get response for it but I had solved. By the way, I am thank you for the help of freshdesk support team.
The other question is for customizing the Portal Views. I didn't get response for it but I had solved. By the way, I am thank you for the help of freshdesk support team.
What problems is the product solving and how is that benefiting you?
We are using freshdesk for providing support page in our web site. I think freshdesk is the best choice for it.
Relevant and Exact Answer of the query
What do you like best about the product?
The concerned engineer, knows the answer of all the queries raised, If the solution of current scenario is unavailable, we are provided the most appropriate alternate option for resolution..
What do you dislike about the product?
Nothing to dislike in FreshDesk. The Agents are ready to solve your queries, via email/con call at our convenient time of discussion..
What problems is the product solving and how is that benefiting you?
We are using Freshdesk in customer relationship management, to interact with our clients to provide resolution for the concerns raised and found it apt for it
Recommendations to others considering the product:
Yes
Excellent tool to manage support tickets
What do you like best about the product?
Multiple channels of logging tickets; reporting features; auto dispatcher is a charm;
What do you dislike about the product?
the UI a bit; but heard the mint version is coming; waiting for the same
What problems is the product solving and how is that benefiting you?
Agent's tickets being overlapped in our support team; there was no mechanism to monitor and manage tickets; fresh desk help us to stream line the support process.
Recommendations to others considering the product:
This is an easy to set up tool which will help in managing your support
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