Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk saves us so much time
What do you like best about the product?
Freshdesk has changed the way we provide customer service
What do you dislike about the product?
Still trying to figure everything out but there is nothing I dislike so far!
What problems is the product solving and how is that benefiting you?
We have a team of account managers. This keeps us all organized so we aren’t doing duplicative work
Great!
What do you like best about the product?
SImple layout. Easy to use. They're tech support response is really fast if you do have a question or issue.
What do you dislike about the product?
I'm fairly new to Freshdesk - so far I haven't had any issues.
What problems is the product solving and how is that benefiting you?
Customer concerns and general inquiries.
It's nice that it notifies the person that is assigned to that task instead of everyone. Easy and quick to get to your customers.
It's nice that it notifies the person that is assigned to that task instead of everyone. Easy and quick to get to your customers.
About Freshdesk support
What do you like best about the product?
The service is very good. Very quickly and perfect answer. I like freshdesk.
What do you dislike about the product?
I had asked two questions. One question was for backend. It was solved perfectly.
The other question is for customizing the Portal Views. I didn't get response for it but I had solved. By the way, I am thank you for the help of freshdesk support team.
The other question is for customizing the Portal Views. I didn't get response for it but I had solved. By the way, I am thank you for the help of freshdesk support team.
What problems is the product solving and how is that benefiting you?
We are using freshdesk for providing support page in our web site. I think freshdesk is the best choice for it.
Relevant and Exact Answer of the query
What do you like best about the product?
The concerned engineer, knows the answer of all the queries raised, If the solution of current scenario is unavailable, we are provided the most appropriate alternate option for resolution..
What do you dislike about the product?
Nothing to dislike in FreshDesk. The Agents are ready to solve your queries, via email/con call at our convenient time of discussion..
What problems is the product solving and how is that benefiting you?
We are using Freshdesk in customer relationship management, to interact with our clients to provide resolution for the concerns raised and found it apt for it
Recommendations to others considering the product:
Yes
Excellent tool to manage support tickets
What do you like best about the product?
Multiple channels of logging tickets; reporting features; auto dispatcher is a charm;
What do you dislike about the product?
the UI a bit; but heard the mint version is coming; waiting for the same
What problems is the product solving and how is that benefiting you?
Agent's tickets being overlapped in our support team; there was no mechanism to monitor and manage tickets; fresh desk help us to stream line the support process.
Recommendations to others considering the product:
This is an easy to set up tool which will help in managing your support
Great Tool, Not so Great Customer Service
What do you like best about the product?
The fact that you can customize a source code and have ability to track tickets per company.
What do you dislike about the product?
When asked to migrate all of our company’s tickets from JIRA to freshdesk, customer service manager and representatives made us pass our deadline which was unacceptable especially that they never kept us updated.
What problems is the product solving and how is that benefiting you?
Cheaper ticketing system, and its fully customizable
Recommendations to others considering the product:
Don’t rely on their customer service and make sure your developers are willing to learn
It was an awesome experience with FreshDesk
What do you like best about the product?
The way the the guys handle your query. They are truly very friendly.
What do you dislike about the product?
There is exactly nothing but the team can work on the UI.
What problems is the product solving and how is that benefiting you?
We are a product based company working on SFA solution
Good Support platform
What do you like best about the product?
- easy to setup and start working
- excellent support
- excellent support
What do you dislike about the product?
somtimes the formating in the text fields does not work properly and behavious strange
What problems is the product solving and how is that benefiting you?
Customer helpdesk for mobile internet solution
Freshdesk is a great customer support platform
What do you like best about the product?
From an Admin standpoint, It has lots of customization control, but also has a very user-friendly Admin interface. It is fairly easy to set up automations. Searching on Help is typically quite productive.
What do you dislike about the product?
I don't prefer to use the new "Mint experience" because the light grey text is too light and hard to read.
What problems is the product solving and how is that benefiting you?
The Solutions section provides our student body with answers to many questions they frequently ask. Also, it is east for a new user to log in and submit a ticket -- very uncomplicated.
Recommendations to others considering the product:
Do the 30 day free trial and I think you will be impressed with the completeness and ease of use of Freshdesk.
Always helpful and quick to respond.
What do you like best about the product?
The support reps always respond extremely quickly, most of the time they will respond multiple times in one day to solve issues very quickly.
What do you dislike about the product?
Some of the plans they previously had now have less features, but they do let you have more free agents as a trade off which is fine.
What problems is the product solving and how is that benefiting you?
We use Freshdesk to manage our incoming client support requests and balance the ticket servicing throughout our team.
Recommendations to others considering the product:
If you need html emails for your support email threads Freshdesk won't do this yet.
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