Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent
What do you like best about the product?
We like your product it is easy to use, Auto reply function is there, Thanks
What do you dislike about the product?
Design, Change some new view, Thanks you so much for amazing software you have created.
What problems is the product solving and how is that benefiting you?
Currently only 30% queries are resolved, But it will help so much
Recommendations to others considering the product:
Add Some additional feature
Great service
What do you like best about the product?
The fact taht they have a live chat on their support forum with people that are helpful and not condecending is amazing!!
What do you dislike about the product?
The fact that I can only give 1 "awesome" rating haha
What problems is the product solving and how is that benefiting you?
Its a quick and easy method of staying in contact with our customers.
Freshdesk where there is flexibility, smoothness and support
What do you like best about the product?
Friendly and cooperated team work also the whole system giving you what you expect to serve your customers.
What do you dislike about the product?
Sometimes we had a delay in response but in the end we got the full response that address our concerns.
What problems is the product solving and how is that benefiting you?
We have a fully support ticket system that gives us the ability to serve our customers in a smoothly and easy way on the other side it gives the agents the whole options they may need to give the customers the perfect support.
Recommendations to others considering the product:
If you are planning to run a high level business and you would like to serve your customers in a way that provides them with a good support that reflects your business principles and standards I'd recommend you to use Freshdesk.
Aftyer one year
What do you like best about the product?
Ease of use for ticket threads and adaptation to our needs.
What do you dislike about the product?
Weak reporting system, although I must admit I am only on the basic version.
What problems is the product solving and how is that benefiting you?
Client Support
Freshdesk
What do you like best about the product?
Amazing experience with that app always makes the job easier
What do you dislike about the product?
Nothing, but it just needs some features i wish them to be added like internal chat
What problems is the product solving and how is that benefiting you?
Responding customers inquiries over social media handling many tickets
Freshdesk Review
What do you like best about the product?
Ease of customisation to suit our business needs
What do you dislike about the product?
Cannot permanently delete contacts baring in mind Freshdesk automatically creates them
What problems is the product solving and how is that benefiting you?
Technical Support help desk across multiple products
Customer service, with a fresh twist
What do you like best about the product?
The easy to use tools and features allow for an improved workflow and ultimately better experience for customers.
What do you dislike about the product?
Sometimes an option to edit something might be hidden a bit too well.
What problems is the product solving and how is that benefiting you?
We've used it to organize and distribute our multi region support workflow across a large team, with automation playing a heavy role.
Recommendations to others considering the product:
Give it a try, you have nothing to lose, but a lot to gain.
Great Customer Service
What do you like best about the product?
First of all, their support is awesome. Not only do they respond quickly but will make sure they have done everything to answer your questions.
What do you dislike about the product?
The only thing I dislike is the inability to build a template for my articles.
What problems is the product solving and how is that benefiting you?
I write support articles where I work. I love the flexibility of categorizing topics, moving articles from one category to the next, and the ability to have others review my drafts before I publish.
Recommendations to others considering the product:
It is faster to set up and use than many other help desks applications in the marketplace.
Review after interaction
What do you like best about the product?
Responsive and clean look the interface is also clear and easy to understand / use
What do you dislike about the product?
would like to add more fields in table view and maybe some graphs and the sorting of the fields in the table view is very limited.
What problems is the product solving and how is that benefiting you?
customer support tickets
Recommendations to others considering the product:
good product
Great platform!!
What do you like best about the product?
The Freshdesk platform is really great to use for your company, if you don't have time to integrate a Helpdesk platform in your own company. Quick and up to date features. Easy to adjust question base, etc.
What do you dislike about the product?
Some of our staff members work only once per week, where we need to pay separate licenses for. Not a big deal though.
What problems is the product solving and how is that benefiting you?
We are solving user questions for our website. We benefit from the catagorizations we are able to funnel the questions through.
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