Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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Awesome
What do you like best about the product?
Purushothaman was really helpful with all the questions i asked
What do you dislike about the product?
maybe time difference/ i am currently in Africa and it was late night when i was getting assistance
What problems is the product solving and how is that benefiting you?
We are able to monitor all queries on our support desk , this allows us to resolve issues quickly
Recommendations to others considering the product:
Definitely recommend the product if you are looking to understand the support/request data from your customers
Amazing Help Desk
What do you like best about the product?
The UI, it's very user-friendly. I feel like I know how to navigate around the platform and get everything set up to work best in my helpdesk. Also there support is top notch, quick and helpful and does not make me feel stupid for asking simple questions.
What do you dislike about the product?
Really the only one thing I don't like about is that you can not escalate the ticket to another queue and leave a internal note. Like you have it add a note put if the agent is not apart of the group and needs to add more to it they are not able to unless they are apart of the group. That is the only thing I would update. No matter what group the ticket is in agent can still update notes
What problems is the product solving and how is that benefiting you?
All our customer support needs. We have it all in one place. We love it better then Zendesk.
Extreamly helpfull App
What do you like best about the product?
- multiple features that attend our necessities
- replies issues really fast and are always helpful
- with its integration we are allowed to comunicate with great quality with our clients through every single communication plataforms.
- replies issues really fast and are always helpful
- with its integration we are allowed to comunicate with great quality with our clients through every single communication plataforms.
What do you dislike about the product?
- honestly I can’t think of anything that it qualifies as dislike
What problems is the product solving and how is that benefiting you?
- i am shortening my contact with my clients in order to solve their problems faster and be able to provide an easy way for then to always reach us faster manner
Great product for great agents!
What do you like best about the product?
Great, fast user interface and a great customer support. Employeers are extremely friendly and helpful, they will NOT stop until they fully satisfied you.
What do you dislike about the product?
In Freshdesk, thing can get overwhelming because there are so many options and tools you can use (which is great). Ofcourse you will get used to this after a whiile and you will understand everything.
What problems is the product solving and how is that benefiting you?
We can provide quick and clear answers to all our customers from around the world. We are able to integrate our Social Media account into Freshdesk, so we have a more organized working space.
A great upgrade for our help desk.
What do you like best about the product?
FreshDesk was our top selection to replace our previous help desk software. We tested ZenDesk, SpiceWorks, FreshDesk, and TeamViewer’s service add-on. We selected FreshDesk. Overall setup is easy. Single-sign-on with Microsoft Azure works well. TeamViewer Remote Desktop integrates easily.
What do you dislike about the product?
The ticket satisfaction survey isn’t very deep. Difficult to integrate widgets in SharePoint.
What problems is the product solving and how is that benefiting you?
A replacement for Help Desk Authority which was left unsupported after Dell purchased the software. Dell did offer an upgrade to Kace. Kace was significantly more expensive an too complex for our needs.
One of the best ticketing tool on the market
What do you like best about the product?
Ease of use, all communication channels can be integrated with FreshDesk, Reporting and analytics.
What do you dislike about the product?
The software is in a good place, no issues.
What problems is the product solving and how is that benefiting you?
Customer Support
One of the best customer service portal solutions available in the market.
What do you like best about the product?
Its economical and easy to set up.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
What do you dislike about the product?
I would loved if there dashboard could have more customizations available. Sometimes filtering of data is a pain there.
What problems is the product solving and how is that benefiting you?
Ita easy to set up customer service for new businesses and can scale up quite well.
Nice support tool, deployed instantly
What do you like best about the product?
1. very easy to get started, publish the service in minutes
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
What do you dislike about the product?
customer cannot be deleted completely (only marked deleted but still in DB).
What problems is the product solving and how is that benefiting you?
The fast deployment of a customized dedicated service portal to our new customers.
Project and Service Delivery Manager
What do you like best about the product?
clarity, function, good pricing meeting our needs
What do you dislike about the product?
it's a cloud, you can not bend the system perfectly for your needs
What problems is the product solving and how is that benefiting you?
supporting of our clients (websites, e-shops, applications)
All communication is on one place
All communication is on one place
Best tool for customer support management
What do you like best about the product?
We were struggling to handle customer emails in gmail. Freshdesk was an ultimate solution.
What do you dislike about the product?
Many features are available in paid version but pricing wasn't affordable for us because of charging per agent.
What problems is the product solving and how is that benefiting you?
Customer Support is being handled perfectly without missing a single email. Each email are coming as a ticket.
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