Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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One of the best ticketing tool on the market
What do you like best about the product?
Ease of use, all communication channels can be integrated with FreshDesk, Reporting and analytics.
What do you dislike about the product?
The software is in a good place, no issues.
What problems is the product solving and how is that benefiting you?
Customer Support
One of the best customer service portal solutions available in the market.
What do you like best about the product?
Its economical and easy to set up.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
Setting up is very fast.
My friend used this solution in his startup and is quite happy with it.
What do you dislike about the product?
I would loved if there dashboard could have more customizations available. Sometimes filtering of data is a pain there.
What problems is the product solving and how is that benefiting you?
Ita easy to set up customer service for new businesses and can scale up quite well.
Nice support tool, deployed instantly
What do you like best about the product?
1. very easy to get started, publish the service in minutes
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
What do you dislike about the product?
customer cannot be deleted completely (only marked deleted but still in DB).
What problems is the product solving and how is that benefiting you?
The fast deployment of a customized dedicated service portal to our new customers.
Project and Service Delivery Manager
What do you like best about the product?
clarity, function, good pricing meeting our needs
What do you dislike about the product?
it's a cloud, you can not bend the system perfectly for your needs
What problems is the product solving and how is that benefiting you?
supporting of our clients (websites, e-shops, applications)
All communication is on one place
All communication is on one place
Best tool for customer support management
What do you like best about the product?
We were struggling to handle customer emails in gmail. Freshdesk was an ultimate solution.
What do you dislike about the product?
Many features are available in paid version but pricing wasn't affordable for us because of charging per agent.
What problems is the product solving and how is that benefiting you?
Customer Support is being handled perfectly without missing a single email. Each email are coming as a ticket.
Great tool to make support easy
What do you like best about the product?
The flexibility of and the intuitive easy administration
Record time to market for helpdesks
Record time to market for helpdesks
What do you dislike about the product?
Reporting very limited in the Garden plan which is the middle one
What problems is the product solving and how is that benefiting you?
Quick ticket assigment, easy interaction between groups, better service to customers
Recommendations to others considering the product:
Before buying be aware of your helpdesk growth scope since it is billed per agent, per month
Much easier to setup and use than Zendesk
Great ticket distribution and automation rules
Much easier to setup and use than Zendesk
Great ticket distribution and automation rules
Great Helpdesk Platform
What do you like best about the product?
I love that the Freshdesk platform is very easy to use and learn.
What do you dislike about the product?
Can get quite pricey for the higher tiers
What problems is the product solving and how is that benefiting you?
Helpdesk platform. This allows us to keep track of any tickets or requests we get.
A great Help desk ticketing system
What do you like best about the product?
For a very reasonable rate, it hit all of our requirements. It is extremely easy to use and will give us insight on how our organization is doing in terms of customer support.
What do you dislike about the product?
I have yet to find anything negative about the product.
What problems is the product solving and how is that benefiting you?
We needed a system that gave us metrics and deep integration with Power BI, among other external applications. Freshdesk has it all, and they are adding more all the time.
Very professional
What do you like best about the product?
Very helpful and precise. They helped me step by step to resolve my problem
What do you dislike about the product?
Nothing I don't like. They are really productive
What problems is the product solving and how is that benefiting you?
I needed to know about setting up automatic reply-s. This helps our customer to have a reply even out of business hours
Freshdesk will help you import support for your customers.
What do you like best about the product?
Freshdesk is cloud based. In an emergency support personal can access and work on issues from anywhere. The automated rules help with moving issues along in the support process. Rules keep customers updated and informed.
What do you dislike about the product?
The lack of reporting options and automated report features. I would also like to see admin access on the mobile app.
What problems is the product solving and how is that benefiting you?
Support Automation and Portal access keep customers informed and updated on their status.
Recommendations to others considering the product:
Yes, Freshdesk has worked for us and has drastically improved our helpdesk
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