Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,540 reviews
from
External reviews are not included in the AWS star rating for the product.
Great product.... great service!
What do you like best about the product?
Freshdesk's simple layout and process offer a clear, clean and concise way to mange tickets.
Navigation is simple and quick which allows you to keep on top of outstanding work.
Navigation is simple and quick which allows you to keep on top of outstanding work.
What do you dislike about the product?
The fact that Freshdesk is not fully aligned with our AD, necessitating us to use a separate username to that which we use to log onto our domain. It is technically possible, but this isn;t a problem with Freshdesk per-se, more a constraint of our domain and the resource required to manage the necessary changes.
What problems is the product solving and how is that benefiting you?
All.
From requests for changes, logging requests, answering support queries.
We are using it to track our workload during this critical time of our SAP project and to justify resource, as well as outsourcing to contractors using FD.
From requests for changes, logging requests, answering support queries.
We are using it to track our workload during this critical time of our SAP project and to justify resource, as well as outsourcing to contractors using FD.
Recommendations to others considering the product:
Stock considering it and start using it.
Simple to deploy and simple to use
What do you like best about the product?
Our favorite aspect about the platform is the ability to manage customer tickets all in one place and have multiple staff work on the tickets. Other great features are the canned responses that save a huge amount of time.
What do you dislike about the product?
There is a quirk in allocating a ticket to a member from within a ticket - sometimes it does not list the potential staff. This on the other hand could just be us not taking the time to look closer..
What problems is the product solving and how is that benefiting you?
It is the centralized place to manage all incoming customer support tickets. Major two benefits are organization of tickets and time saved.
Recommendations to others considering the product:
We looked at a number of applications and this won us over on easy of use.
A Support Software System That WORKS!
What do you like best about the product?
The interface is clean and easy to navigate.
What do you dislike about the product?
Some time was closing and/or bulk updating tickets Freshdesk take a few to refresh itself, but other then that I don't have many dislikes.
What problems is the product solving and how is that benefiting you?
The "problem" t solved for us was keeping tracked of (mostly) Chromebook repairs, and other IT issues. It also helps us keep track of students who have used their free repair; we have it set up where Freshdesk send a daily export with any info we set from the days closed tickets.
Freshdesk - Mint
What do you like best about the product?
Its very user friendly. Easy to read,. Self explanatory functionality.
What do you dislike about the product?
Load times on larger tickets.
What problems is the product solving and how is that benefiting you?
Logging customer data and ensuring we are assisting customer efficiently.
Great product, great service
What do you like best about the product?
Ease of use and implementation. We were up and running in less than 1 month plus the support that we've received post being live has been really very good too.
What do you dislike about the product?
I still find the customizations to be challenging, we want to deploy 3 different portals with different information on each (based on user group). Organizing for that has been a challenge.
What problems is the product solving and how is that benefiting you?
Lack of visibility into process flows, work queues, capacity.
Easy to track and manage customer queries
What do you like best about the product?
Best way to get in touch with clients and track status of the client queries,Chat to give them instant response
What do you dislike about the product?
UI can be improved and no chat option for mobile app freshdesk a great drawback
What problems is the product solving and how is that benefiting you?
addressing clients queries,answering them providing solution and keep track over the query status
Recommendations to others considering the product:
chat option can be added for mobile app
Good product
What do you like best about the product?
Agent performance, detailed reports and customer satisfaction reports
What do you dislike about the product?
There is nothing to dislike in the fresh-desk
What problems is the product solving and how is that benefiting you?
We give complete resolutions to the customer time to time without hesitation.
It was excellent experience.
What do you like best about the product?
I will like to mention few features that help my support team to get better and swift in their responses are Scenario Automation and Dispatcher Rules.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
What do you dislike about the product?
Currently, I didn't find anything that I dislike regarding Freshdesk.
What problems is the product solving and how is that benefiting you?
Yes, of course. As mentioned above, we can track the tickets trends effectively and manage the team strength according to these trends.
Automation, drastically improves our response time and meeting our SLA.
Automation, drastically improves our response time and meeting our SLA.
Quick Response
What do you like best about the product?
The quick response and friendly service was organic and fluid and very much appeared a culture of the company
What do you dislike about the product?
Nothing had negative impact as I felt all issues were addressed and more.
What problems is the product solving and how is that benefiting you?
Managing customer issues by assigning and delegating tasks in real time
Recommendations to others considering the product:
It is progressive and dedicated to optimised service
Every question has its solution at Freshdesk
What do you like best about the product?
The way the support handles your query. I mostly interact with the team via chat; it's like chatting with your colleagues. The discussion is always friendly, and each time I receive the solution for what I have logged in.
What do you dislike about the product?
{"translation":"There is nothing here. I just wrote this because the character limit is 40."}
What problems is the product solving and how is that benefiting you?
We are a SaaS-based platform, and it helps us track all the queries and the trends in the issues we are receiving.
showing 951 - 960