Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Correctly they are the Fastest growing help desk system
What do you like best about the product?
Their product is of top quality and they have a very good support team.
They have a big office in Chennai as well.
They have a big office in Chennai as well.
What do you dislike about the product?
Nothing specific, but performance still has some scope to be improved.
What problems is the product solving and how is that benefiting you?
Its a cloud based customer care service company. Helps in setting up customer service for mid level companies.
My friend's startup is eyeing freshdesk for customer support
My friend's startup is eyeing freshdesk for customer support
Recommendations to others considering the product:
Must use for startups
Really Good!
What do you like best about the product?
Well, its really good to have a control of your issues of your customers
What do you dislike about the product?
Nothing! everything is good! Works nice.
What problems is the product solving and how is that benefiting you?
Solve issues
Easy, Intuitive and Easy to Use
What do you like best about the product?
I love the automation abilities and knowlegebase because when set up correctly, it provides an incredible user experience.
What do you dislike about the product?
The customization of the portal isn't as easy and difficult to get support with.
What problems is the product solving and how is that benefiting you?
Moving business development away from supporting clients and to focus on sales activities; delegating the support items to appropriate operational staff.
Recommendations to others considering the product:
More themes available for free for branding purposes.
My first time requesting assistance
What do you like best about the product?
They are amazing. They responded so quickly and took care of the issue right away. I have never had support from a company be so responsive.
What do you dislike about the product?
Nothing. They are great. There is nothing I would change. I have only had to call in once but the experience was superb.
What problems is the product solving and how is that benefiting you?
I was setting a support site within freshdesk for my clients. It was very easy yo do and it looks so professional.
Excellent application that meets our business needs!
What do you like best about the product?
Web based application that is separated from our internal systems, so on the rare occasion we have an internal issue our customers can still reach us for support! The web app GUI is easy to navigate and the mobile platform is great for in the field!
What do you dislike about the product?
Originally has a few issues with seeing tickets in a manner that was best for us, but Freshdesk has made that customization now...so really no complaints at all!
What problems is the product solving and how is that benefiting you?
Allows us to use the application for basic CRM as we on board customers and then quickly be notified of support needs.
Recommendations to others considering the product:
I would give this product serious consideration for your use. Their support has been fantastic any time we have a question, recommendation or concern.
Connect with your customers in the fastest way!
What do you like best about the product?
FreshDesk allows you to connect with the customers through many channels as email, chat, social network (twitter, facebook) as well as track the ticket management until resolution, even providing knowledge data base and reports capabilities. FreshDesk also has SLA's management in order to have a better control of the attention time when is escalated a ticket. Another of the features that I really like is the integration with your own website as you can make your customers be able to open tickets from your own web page. One of best features is the access as an agent to you main board using the mobile apps available for Android or Apple, so you can access from anywhere and have control of your tickets.
What do you dislike about the product?
The reporting in the Sprout plan is very limited as well as some security options like the helpdesk restriction.
What problems is the product solving and how is that benefiting you?
The communication with the external customers is one of the issues that have been solved with FreshDesk as we have other comm channels and the information is automatically converted into a ticket which is traceable and manageable. The customers also have access to a wide knowledge base where they can consult and solve most of the issues they were contacting to our contact center before.
User-friendly
What do you like best about the product?
Easy to use and it will be more helpful for handling end users in a proper way.
What do you dislike about the product?
Nothing much to dislike about the feature of this product.
What problems is the product solving and how is that benefiting you?
Solving/Clarifying the end users queries.
Easy and flexible solution that you didn't know you needed!
What do you like best about the product?
The automation tools make organization easy. You can categorize, assign, or add tags all by the content in the ticket.
What do you dislike about the product?
They hide the spam tickets. When I was setting up the process, I didn't realize my "test 123" messages were marked as spam and hidden.
What problems is the product solving and how is that benefiting you?
Prior to Freshdesk, all help emails were sent to people's inbox. Coordination and tracking when responses were due were a pain and led to extra work. Freshdesk takes all of those pain-points away. Now everything is categorized and assigned and not lost in everyday email.
Recommendations to others considering the product:
It's an easy setup that will help streamline your support flow. You'll save time to make up the setup time very quickly.
Excellent Support - GReat Software
What do you like best about the product?
The tech support help me during all the implementation and configurations to get the software ready like SaS in his systems, very good knowledge base and software works as expected
What do you dislike about the product?
Since this is SaS, sometimes is good to get more access to backend configurations related to the instance or other not available customizations, but all worked as expected
What problems is the product solving and how is that benefiting you?
ADFS and SSO with custom portals
Recommendations to others considering the product:
Great software, great support, they guide us during entire implementation
Good, Fast, Amazing support
What do you like best about the product?
They understood me correctly for what I wanted. My problem was answered so fast.
What do you dislike about the product?
Nothing really I've dealt with the freshdesk support and never have I disliked anything.
What problems is the product solving and how is that benefiting you?
Easy comprehension of what need to be done for our day.
ex; The way that freshdesk show you your open ticket and the easy to read interface is just time saving for us.
ex; The way that freshdesk show you your open ticket and the easy to read interface is just time saving for us.
Recommendations to others considering the product:
I recommend because.
- easy to configure
- great support if you have any questions
- love fresh and up to date
- much much more...
- easy to configure
- great support if you have any questions
- love fresh and up to date
- much much more...
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