Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to track and manage customer queries
What do you like best about the product?
Best way to get in touch with clients and track status of the client queries,Chat to give them instant response
What do you dislike about the product?
UI can be improved and no chat option for mobile app freshdesk a great drawback
What problems is the product solving and how is that benefiting you?
addressing clients queries,answering them providing solution and keep track over the query status
Recommendations to others considering the product:
chat option can be added for mobile app
Good product
What do you like best about the product?
Agent performance, detailed reports and customer satisfaction reports
What do you dislike about the product?
There is nothing to dislike in the fresh-desk
What problems is the product solving and how is that benefiting you?
We give complete resolutions to the customer time to time without hesitation.
It was excellent experience.
What do you like best about the product?
I will like to mention few features that help my support team to get better and swift in their responses are Scenario Automation and Dispatcher Rules.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
By using Scenario Automation, we have completely automated the editor part of Freshdesk and reply our users using these automatons.
What do you dislike about the product?
Currently, I didn't find anything that I dislike regarding Freshdesk.
What problems is the product solving and how is that benefiting you?
Yes, of course. As mentioned above, we can track the tickets trends effectively and manage the team strength according to these trends.
Automation, drastically improves our response time and meeting our SLA.
Automation, drastically improves our response time and meeting our SLA.
Quick Response
What do you like best about the product?
The quick response and friendly service was organic and fluid and very much appeared a culture of the company
What do you dislike about the product?
Nothing had negative impact as I felt all issues were addressed and more.
What problems is the product solving and how is that benefiting you?
Managing customer issues by assigning and delegating tasks in real time
Recommendations to others considering the product:
It is progressive and dedicated to optimised service
Every question has its solution at Freshdesk
What do you like best about the product?
The way the support handles your query. I mostly interact with the team via chat; it's like chatting with your colleagues. The discussion is always friendly, and each time I receive the solution for what I have logged in.
What do you dislike about the product?
{"translation":"There is nothing here. I just wrote this because the character limit is 40."}
What problems is the product solving and how is that benefiting you?
We are a SaaS-based platform, and it helps us track all the queries and the trends in the issues we are receiving.
Correctly they are the Fastest growing help desk system
What do you like best about the product?
Their product is of top quality and they have a very good support team.
They have a big office in Chennai as well.
They have a big office in Chennai as well.
What do you dislike about the product?
Nothing specific, but performance still has some scope to be improved.
What problems is the product solving and how is that benefiting you?
Its a cloud based customer care service company. Helps in setting up customer service for mid level companies.
My friend's startup is eyeing freshdesk for customer support
My friend's startup is eyeing freshdesk for customer support
Recommendations to others considering the product:
Must use for startups
Really Good!
What do you like best about the product?
Well, its really good to have a control of your issues of your customers
What do you dislike about the product?
Nothing! everything is good! Works nice.
What problems is the product solving and how is that benefiting you?
Solve issues
Easy, Intuitive and Easy to Use
What do you like best about the product?
I love the automation abilities and knowlegebase because when set up correctly, it provides an incredible user experience.
What do you dislike about the product?
The customization of the portal isn't as easy and difficult to get support with.
What problems is the product solving and how is that benefiting you?
Moving business development away from supporting clients and to focus on sales activities; delegating the support items to appropriate operational staff.
Recommendations to others considering the product:
More themes available for free for branding purposes.
My first time requesting assistance
What do you like best about the product?
They are amazing. They responded so quickly and took care of the issue right away. I have never had support from a company be so responsive.
What do you dislike about the product?
Nothing. They are great. There is nothing I would change. I have only had to call in once but the experience was superb.
What problems is the product solving and how is that benefiting you?
I was setting a support site within freshdesk for my clients. It was very easy yo do and it looks so professional.
Excellent application that meets our business needs!
What do you like best about the product?
Web based application that is separated from our internal systems, so on the rare occasion we have an internal issue our customers can still reach us for support! The web app GUI is easy to navigate and the mobile platform is great for in the field!
What do you dislike about the product?
Originally has a few issues with seeing tickets in a manner that was best for us, but Freshdesk has made that customization now...so really no complaints at all!
What problems is the product solving and how is that benefiting you?
Allows us to use the application for basic CRM as we on board customers and then quickly be notified of support needs.
Recommendations to others considering the product:
I would give this product serious consideration for your use. Their support has been fantastic any time we have a question, recommendation or concern.
showing 961 - 970