Freshdesk Omni
Freshworks Inc.Reviews from AWS customer
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Freshdesk
What do you like best about the product?
Freshdesk is always making updates to enhance their product. I've been using for 5 years and the primary manager of the application. Few flaws and very simple to use.
What do you dislike about the product?
No dislikes I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We need to be able to track issues by client and ensure all the troubleshooting and resolution takes place in a timely matter that can be accessed by several internal people so Freshdesk allows us to ensure this happens our customer support team.
Freshdesk inspires us to give better customer service every day
What do you like best about the product?
It's easy to reach out to Freshdesk whenever we need help.
What do you dislike about the product?
Occasionally, Freshdesk spam filters are too strong. However, they have an option to have it disabled.
What problems is the product solving and how is that benefiting you?
We receive hundreds of emails on a daily basis, we needed a support system that would classify emails in priority where each ticket can be assigned to different agents or departments. The main benefit of Freshdesk is that it is really easy to manage emails
Recommendations to others considering the product:
Save yourself the trouble and simply choose Freshdesk
Amazing software that covers all our small company needs at a low price.
What do you like best about the product?
I like the fact that there is a lot of benefits with your free plan but this gives our company a good starting point without heavy investing with the option to increase features at a later stage.
What do you dislike about the product?
Nothing really. Everything so far is great.
What problems is the product solving and how is that benefiting you?
Multiple products takes care of helpdesk, sales and recruiting.
Perfect application
What do you like best about the product?
I like the way this is designed and built. Within minutes you can create a portal. Easy to configure and a great ultra fast support team. Special applause for the support I got from them.
What do you dislike about the product?
Nothing much to dislike as far as my usage is concerned.
What problems is the product solving and how is that benefiting you?
With Freshdesk, it is simple to manage tickets. It removes a lot of burden.
Great for our Digital Support Team
What do you like best about the product?
As a manager I can pull reports very easily and at a glance see what emails the team are working on, and what's in the inbox.
The Help Centre allows you to quickly prepare and publish articles and the WSIWYG editor is very intuitive.
The reporting really is very good.
The Help Centre allows you to quickly prepare and publish articles and the WSIWYG editor is very intuitive.
The reporting really is very good.
What do you dislike about the product?
Recently Freshdesk changed to a new UI "MINT" which isn't as intuitive (for me) as the previous UI. Tags for example (which allow you to easily search reports) aren't in an intuitive place and get missed.
What problems is the product solving and how is that benefiting you?
Reporting on email workload. "We're receiving loads of emails" is now "We receive on average 40 emails a day and had a 43% increase in emails in February". This has helped us be able to request assistance from another office in the US to work on this following the sun.
Recommendations to others considering the product:
Cheaper than their call centre competitors and very easy to customise and use.
Easy and user friendly portal
What do you like best about the product?
Freshdesk has a very user friendly and easy to use portal and also it has Excellent technical support
What do you dislike about the product?
Nothing is perfect and every company needs more and more improvements
What problems is the product solving and how is that benefiting you?
IT Support related tickets
Recommendations to others considering the product:
Freshdesk is very easy and user friendly portal for tickets and their technical support is excellent
easy to use and cheap
What do you like best about the product?
The platform is quite easy to use even for inexperienced users.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
What do you dislike about the product?
I can not think of anything negative at the moment
What problems is the product solving and how is that benefiting you?
Optimizing the efficiency of customer service department
Easy to use & great support
What do you like best about the product?
Clean and very easy to customize as per your need. The support is top notch, very fast and very helpful.
What do you dislike about the product?
I dislike that you have such long process of review.
What problems is the product solving and how is that benefiting you?
I am solving the issue of our users who are using our products.
Happy with freshdesk
What do you like best about the product?
simplicity of see and reply to tickets. All ticket in one place. Easy search
What do you dislike about the product?
some time system have a delay and need to wait
What problems is the product solving and how is that benefiting you?
all tickets of customers in one place.. each search
Excellent product, excellent support.
What do you like best about the product?
Freshdesk provides with an excellent means of handling our service requests. We are a team of approx 20 professionals and this ticket system is most efficient in routing demands and allowing us to track and collaborate as a team.
What do you dislike about the product?
I don't dislike anything. Maybe enhanced printing of ticket lists would be nice. I know this makes no sense since the ticket system is such a fluid thing but I get this request a lot...
What problems is the product solving and how is that benefiting you?
Communications, communications, Is that not always the problem. We have reduced the "I thought you were..." problems greatly. Also a great reduction in the amount of emails and the confusion that follows.
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