Freshdesk Omni
Freshworks Inc.External reviews
3,552 reviews
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Easy and user friendly portal
What do you like best about the product?
Freshdesk has a very user friendly and easy to use portal and also it has Excellent technical support
What do you dislike about the product?
Nothing is perfect and every company needs more and more improvements
What problems is the product solving and how is that benefiting you?
IT Support related tickets
Recommendations to others considering the product:
Freshdesk is very easy and user friendly portal for tickets and their technical support is excellent
easy to use and cheap
What do you like best about the product?
The platform is quite easy to use even for inexperienced users.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
The free version covers the main requirements, so you do not have to pay anything for a simple CS.
So far we are completely satisfied with the solution.
What do you dislike about the product?
I can not think of anything negative at the moment
What problems is the product solving and how is that benefiting you?
Optimizing the efficiency of customer service department
Easy to use & great support
What do you like best about the product?
Clean and very easy to customize as per your need. The support is top notch, very fast and very helpful.
What do you dislike about the product?
I dislike that you have such long process of review.
What problems is the product solving and how is that benefiting you?
I am solving the issue of our users who are using our products.
Happy with freshdesk
What do you like best about the product?
simplicity of see and reply to tickets. All ticket in one place. Easy search
What do you dislike about the product?
some time system have a delay and need to wait
What problems is the product solving and how is that benefiting you?
all tickets of customers in one place.. each search
Excellent product, excellent support.
What do you like best about the product?
Freshdesk provides with an excellent means of handling our service requests. We are a team of approx 20 professionals and this ticket system is most efficient in routing demands and allowing us to track and collaborate as a team.
What do you dislike about the product?
I don't dislike anything. Maybe enhanced printing of ticket lists would be nice. I know this makes no sense since the ticket system is such a fluid thing but I get this request a lot...
What problems is the product solving and how is that benefiting you?
Communications, communications, Is that not always the problem. We have reduced the "I thought you were..." problems greatly. Also a great reduction in the amount of emails and the confusion that follows.
A catered customer service portal
What do you like best about the product?
My favorite feature is how much you can customize everything. Reminders, SLA, hours, allocation, and so much more.
What do you dislike about the product?
The email reminders are still too frequent for my liking, regardless of all the options I've disabled.
What problems is the product solving and how is that benefiting you?
This streamlines the customer service experience.
Recommendations to others considering the product:
A tool is only as effective as its usage. Successful use of any tool requires consistent use. Be thorough, patient, and inquisitive.
Very Helpful and Inclusive Tool
What do you like best about the product?
I like how easy it is to collaborate with my team members and the quality of support.
What do you dislike about the product?
There are so many features that it was actually difficult to figure out what was important for my team and what wasn't
What problems is the product solving and how is that benefiting you?
We use it for client ticketing and reporting and to help manage the project management deliverables
Recommendations to others considering the product:
Spend a lot of time reviewing their own knowledgebase before trying to get started.
FreshDesk is easy to use and customize. Better than ZenDesk.
What do you like best about the product?
My MOST favorite feature is pasting images into the ticket notes. You don't have to upload them separately. You can type around them. You can resize them. It makes the "conversation" flow much more easily.
My second favorite feature is the customization. You can customize the data fields you collect and display on each ticket. You can also customize and define your own work flows.
My second favorite feature is the customization. You can customize the data fields you collect and display on each ticket. You can also customize and define your own work flows.
What do you dislike about the product?
If I have to think of something I dislike, I have to dig deep...
There are two tiny things that have frustrated me:
1. Customers with more than one phone number, or email address. Or sometimes a customer with more than one contact person involved with this ticket.
2. I can't always find a ticket I'm searching for. I wish that it would give more search points if a ticket has a certain TAG.
There are two tiny things that have frustrated me:
1. Customers with more than one phone number, or email address. Or sometimes a customer with more than one contact person involved with this ticket.
2. I can't always find a ticket I'm searching for. I wish that it would give more search points if a ticket has a certain TAG.
What problems is the product solving and how is that benefiting you?
1. I'm working on a mobile app startup, and within minutes I had my knowledge base & support site set up. It's GREAT!!
2. I also use it for software issue tracking. FreshDesk helps me track, prioritize and fix my bugs.
3. If my app gets an unrecoverable error, it sends an email to FreshDesk. FreshDesk then notifies me immediately. This helps insure that I deliver an excellent customer experience, even in the bad times.
2. I also use it for software issue tracking. FreshDesk helps me track, prioritize and fix my bugs.
3. If my app gets an unrecoverable error, it sends an email to FreshDesk. FreshDesk then notifies me immediately. This helps insure that I deliver an excellent customer experience, even in the bad times.
Recommendations to others considering the product:
When I was researching helpdesk software, I looked at both FreshDesk and ZenDesk.
FreshDesk was more configurable and easier to use, AND less expensive.
I also found their customer service to be very helpful.
FreshDesk was more configurable and easier to use, AND less expensive.
I also found their customer service to be very helpful.
Smooth as butter, nothing goes bitter!
What do you like best about the product?
The complete network and the way it is presented is absolutely incredible and for sure! Production is the output display for Freshdesk. Personally, i felt dealing with the emails was a piece of cake here. It kinda matched my vibes so perfectly.
What do you dislike about the product?
It always feels like a dream while I do my work in Freshdesk and the ease of using this application gets me carried away so much, it's just wow! On the whole nothing much to dislike because it's one of a kind and any negative if exists, is overlooked by me.
What problems is the product solving and how is that benefiting you?
It's just a whole bundle of every tiny tenny to huge bits needed for the proper functioning of an organization.
Recommendations to others considering the product:
Is there even an alternative for a recommendation?! As far as my experience counts, Freshdesk has helped me save a lot of time and when I enter inside, I know it's done already.
First Hand Experience
What do you like best about the product?
Customer response service time is awesome and we are loving it. No compatibility issue faced.
What do you dislike about the product?
Sometimes the issues such as lag, bugs are taking a toll in our life, but not frequesntly.
What problems is the product solving and how is that benefiting you?
Everyday I'm using it for calls, emails and SMS. Follow-ups are easy and I am offering better service with Freshdesk
Recommendations to others considering the product:
Helped us in staying connected with customers in real time and help them solve their problems. After the application of Freshdesk at our firm our technical support is much organized and accelerated. Freshdesk has significantly incresed our sales and my personal growth in the company.
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