We were initially using Heroku but wanted to migrate for more granular control and cost savings.
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Have faced unexpected platform limitations but have benefited from a smooth migration experience
What is our primary use case?
How has it helped my organization?
This did not necessarily improve things as much as move us sideways. The initial project to migrate us went well, but we now have additional maintenance and administration costs that balance the cost savings from the cheaper infrastructure.
What is most valuable?
Their initial onboarding and migration service was great. A lot of effort was put into getting things working, and the process was also relatively quick.
What needs improvement?
There seems to be significant effort toward vendor lock-in. During the sales pitch, we were told it would be very easy to turn off Duplo and its software, but upon closer inspection, the workflows make use of vendor-specific software without a technical reason. The backups are vendor-specific for disaster recovery unless one specifically requests otherwise. They also use their own Terraform provider, which does not provide any advantage over the generic providers. The software portal can be quite buggy. Although some fixes have been done over time, the root causes were not resolved. The panel does not support everything, so features like termination protection are missing. Additionally, automated services running on the portal have performed unexpected actions, such as deleting RDS instances.
For how long have I used the solution?
I have used the solution for one year.
Which solution did I use previously and why did I switch?
We used a PaaS vendor that was increasing costs and reducing features and services.
What's my experience with pricing, setup cost, and licensing?
It is important to read the contract very carefully. I understood that we had a 30-day notice period, but according to Duplo, we are locked into a yearly contract.
Which other solutions did I evaluate?
We considered alternate solutions, but I cannot remember them by name.
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