Powerful APM Tool with Exceptional UI and Dashboard Features
What do you like best about the product?
I really loved the UI and enhanced UI capabilities. Like i can get all infra related dashboards, logs, metrics, traces. A very powerful APM tool and specially the NRQL
What do you dislike about the product?
As a new user sometime it gets difficult to get adjusted because of so much features. Learning NRQL take some time. But since AI is booming that issue is also getting eliminated
What problems is the product solving and how is that benefiting you?
It really does help me track down the issues of my AWS services and my domain related hits.
Kubernetes dashboards have provided clear resource insights and deliver ongoing cost savings
What is our primary use case?
In my day-to-day activity, I check the configurations of the pod, for example, the CPU or memory utilization of the pods that are deployed in the Kubernetes cluster, by going to New Relic and checking the CPU and memory utilization. When I want to check the application logs, I use New Relic for checking the logs.
Using New Relic, we are able to monitor the cluster. In each namespace, we can see what pods are deployed, what the deployment sets are, and every other resource that is deployed in Kubernetes, which we can monitor using New Relic.
How has it helped my organization?
Recently we have implemented cost optimization in each and every environment. We pulled down all the CPU and RAM utilization of the pods, and later we came to know that the majority of the resources that are deployed are over-provisioned. We took those metrics and scaled down a couple of resources for the pods.
We were able to save $1,000 per month.
What is most valuable?
The resources that are created on the Kubernetes cluster can be seen on the dashboards in New Relic dashboard, which is the best feature.
If I want to make any customization, for example, if I want to see the last six months' CPU and RAM utilization of the pod, I can create a custom dashboard and check the utilization.
By using New Relic, I can check quickly the utilization of the CPU and memory of the Kubernetes nodes and the pods.
What needs improvement?
The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete. There are some missing things in the logs, and if that can be added, that would be very good.
If someone can provide the official documentation on how to update New Relic and in case I want to increase anything, those features and documentation would be very good.
For how long have I used the solution?
From the past three years, I have been using New Relic tool, which is used for monitoring purposes. For example, if I want to check what the CPU or memory utilization is of a particular pod, I go and check in New Relic. If there are any logs, I go and check the application logs in New Relic.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
New Relic has handled changes in the environment very well.
How are customer service and support?
In case I lose any access or something, there is customer support available for me. If I drop an email to them, they will respond quickly to my email.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using Sumo Logic for the logs. Later, the management decided to move from Sumo Logic to New Relic.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I would suggest using the dashboards in New Relic for resource utilization of Kubernetes deployments, pods, or nodes. I have rated this product an 8.
Real-time alerts have reduced server outage impact and support fast incident response
What is our primary use case?
My main use case for New Relic is monitoring all the servers which are hosted in my environment. The agents installed on the servers keep sending the details to the dashboard. Whenever the server is not available or online, we immediately receive an alert to our email indicating that the host is not available along with the reasons. This helps us to come to know whether the server is actually unavailable or not, and enables us to take necessary action. Apart from that, CPU utilization, disk utilization, and everything else is monitored by New Relic. If any threshold value is crossed, we immediately receive an alert and take the needed action for those situations.
What is most valuable?
Real-time monitoring is the best feature New Relic offers. What stands out to me about the real-time monitoring is the speed of the alert being the major aspect. When a server goes offline, we immediately receive an alert. The dashboard is very much interactive and we receive all the information from there. Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. We are getting real-time alerts, and many of the issues are being resolved with timely alerts helping a lot to remediate those things. If something happened and we got to know about it lately, so much disruption would happen. New Relic is helping a lot in these scenarios.
I would not say downtime decreased, but whenever a server goes down, we are able to take immediate actions in those scenarios. That helped a lot. I would not say the downtime is reduced, but the time period during which the server goes down has decreased so much. That helped a lot.
What needs improvement?
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt.
Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
For how long have I used the solution?
For the last four years, I have been using New Relic in my current organization.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is very much scalable.
How are customer service and support?
When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously we were using a tool called Eggplant monitoring tool. There were a lot of issues with that. That is how we decided to change the monitoring in my environment, and a lot of research happened before New Relic came into the picture.
What was our ROI?
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period. The tool also helps the employees in their work.
Which other solutions did I evaluate?
There were options like Dynatrace and SolarWinds that we explored, but New Relic is the closest one which aligns with our needs and uses.
What other advice do I have?
Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. The major concern from my side is that they should be a little more faster with the resolution part regarding customer support.
It is a great platform for monitoring. If you have a lot of servers in your environment and you need real-time monitoring, I would definitely suggest New Relic. It is a great tool to explore.
We are just consumers of this tool and do not have any other relationship with this vendor. I have given this review an overall rating of eight out of ten.
Outstanding Full-Stack Monitoring
What do you like best about the product?
What I like best about New Relic is the complete end to end visibility it provides. It shows exactly how both the front end and backend programming, and the detailed insights like transaction traces, slow API breakdowns, and real user browser monitoring make identifying and fixing issues faster.
What do you dislike about the product?
What I dislike about New Relic is that the platform can feel overwhelming at first
because of the many features and dashboards. Some integrations require extra setup effort, and navigating logs, metrics, and traces is not always as smooth as it could be. And also the cost can increase quickly as data volume grows
What problems is the product solving and how is that benefiting you?
New Relic helps me quickly identify performance bottlenecks across both the front end and backend. It pinpoints slow Apis, heavy database queries, JavaScript errors and real user experience issues. This end to end visibility reduces debugging time, improves application reliability, and allows us to proactively address problems before they impact users.
Powerful Observability Tool That Boosts Reliability and Speeds Troubleshooting
What do you like best about the product?
What I like most about New Relic is how it brings everything I need into one place. Instead of jumping between separate tools for logs, metrics, traces, and performance data, New Relic gives me a single dashboard that shows the full picture.It’s clean, intuitive, and the visualisations are easy to understand
What do you dislike about the product?
While I really like New Relic, there are a few things that can be frustrating at times. First, it can get expensive, especially as you scale up and start monitoring more hosts, containers, or services. The pricing model isn’t always predictable, and sometimes small changes in usage can lead to higher bills than expected.
What problems is the product solving and how is that benefiting you?
it’s really hard to know where bottlenecks or errors are happening. New Relic solves this by giving a single pane of glass to monitor applications, servers, databases, and even user experience in real-time.Another problem it addresses is proactive monitoring.This has helped us improve reliability, reduce downtime, and ensure a smoother experience for our customers.
Excellent Monitoring and Alerting Tool for Applications
What do you like best about the product?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
What do you dislike about the product?
I was not able to make full use of the feature after installing the New Relic agent on my .NET-based Windows application.
What problems is the product solving and how is that benefiting you?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
Exceptional Visibility and Real-Time Insights with New Relic
What do you like best about the product?
New Relic provides exceptional visibility into application performance with an intuitive UI and powerful dashboards. I like how easy it is to identify bottlenecks, trace issues to specific services, and get actionable insights in real time. It genuinely helps improve system reliability and developer productivity.
What do you dislike about the product?
There is a slight learning curve when exploring advanced capabilities, and some settings feel complex initially. However, once you understand the structure, it becomes very powerful.
What problems is the product solving and how is that benefiting you?
New Relic solves the complexity of monitoring microservices, tracing requests across services, and identifying bottlenecks in real time. It helps us detect slow transactions, memory/CPU spikes, and root causes of performance issues far more quickly than manual debugging. With powerful dashboards, alerts, and APM visibility, it reduces MTTR, prevents customer-impacting incidents, and improves overall application stability and team productivity.
Comprehensive Observability with Real-Time Insights
What do you like best about the product?
I like New Relic for the level of visibility it provides across the entire stack. It integrates application performance, logs, traces, and infrastructure metrics into one unified view, making it easy to understand how different components interact. The distributed tracing feature is particularly useful because it allows me to follow a request across multiple services, speeding up troubleshooting significantly. I also appreciate the alerting and dashboards, which are flexible and easy to customize, helping teams stay proactive instead of reactive.
What do you dislike about the product?
What could be improved in New Relic is the overall complexity of the platform—there’s a learning curve, especially when setting up custom dashboards, alerts, or distributed tracing for large microservice environments. Some features feel a bit scattered across different sections, which can make navigation less intuitive. In addition, the pricing can become high as data ingestion grows, so more flexible or predictable pricing models would make it easier to scale without constantly worrying about cost.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance, track errors, and understand system behavior in real time. It helps me identify bottlenecks, resolve issues faster, and catch anomalies early. Dashboards and alerts keep our services stable and reliable.
Streamlined Log Management with Advanced Insights
What do you like best about the product?
I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter capabilities make troubleshooting fast and efficient. I appreciate the reliable alerting and notification system, which helps catch issues proactively before they escalate. The intuitive UI and customizable dashboards provide detailed insights into application and infrastructure behavior. Overall, it simplifies monitoring, improves response time during incidents, and gives confidence in system stability.
What do you dislike about the product?
One of the main areas for improvement is cost, especially as log volume and data ingestion grow—it can become expensive at scale. Sometimes the query language and advanced configurations have a learning curve, which can slow down new users initially. We’ve also noticed that log ingestion latency can occasionally impact real-time debugging during peak loads. Additionally, while the UI is powerful, it can feel slightly overwhelming due to the number of features and options available.
What problems is the product solving and how is that benefiting you?
I use New Relic for centralizing logs from multiple servers, making real-time log analysis easy. It speeds up troubleshooting, reduces downtime, and improves system observability. It provides proactive alerts, enhances operational efficiency, and eliminates guesswork from debugging.
Improved incident detection has reduced response times and supports better customer agreements
What is our primary use case?
New Relic is primarily used for log monitoring, where queries on the logs provide insights and create log-based metrics for all alerting-related requirements. The focus is mainly on alerting and dashboards.
How has it helped my organization?
New Relic helped with the mean time to detection, the MTDD metric tracked for applications. For the platform, the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes. This has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization.
What is most valuable?
One of the best features that New Relic offers is the user interface, which is much easier to use compared to other products such as Datadog or Splunk. The team management and alert configuration process is also fairly straightforward. New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
One of the main UI features is the ability to see a particular frequency, such as an error or a high amount of logs at a particular timestamp, and easily filter that via the graph as well as the timestamps that can be configured. This is relatively easy to use compared to other products.
What needs improvement?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-source solutions such as Grafana and Loki. This pricing structure has been the main pain point experienced with New Relic.
For how long have I used the solution?
New Relic has been used for the past two years.
What was our ROI?
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
What other advice do I have?
Pricing is primarily an area of concern. The overall rating for New Relic is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
