New Relic: the Observability Platform
New RelicExternal reviews
585 reviews
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Instant Performance Insights and Proactive Issue Detection
What do you like best about the product?
This tool provides immediate visibility into application performance, allowing issues to be detected before users even notice them. It helps reduce mean time to resolution and makes it simple to incorporate business-specific KPIs.
What do you dislike about the product?
The cost can increase rapidly as your data volume grows, and it's easy to accidentally generate a large amount of data without being aware of the financial impact. With so many features and options available in one place, new users might find it confusing at first. Additionally, the mobile app does not offer all the features found on the web version.
What problems is the product solving and how is that benefiting you?
Proactive monitoring helps catch issues before they have a significant impact on customers. It allows for the identification of slow API calls, database queries, or page loads that could frustrate users. It also provides insight into where users most often drop off, as well as which services are slowing down the app development cycle.
Easy to Use with Great Data Insights and Cost Savings
What do you like best about the product?
Data usage and cost and applications used for the product. Easy to use
What do you dislike about the product?
Nothing as much compared to other product we are really liking this.
What problems is the product solving and how is that benefiting you?
Using in for our mobile application accros the company and using for the user data related features.
Real-Time Monitoring and Alerts That Elevate Microservice Management
What do you like best about the product?
The Most helpful thing about new relic would be the real time monitoring of microservice applications and alerts triggered under any event
What do you dislike about the product?
The only downside of new relic would be the Price point being high when the requirement increases
What problems is the product solving and how is that benefiting you?
This tool has been valuable for monitoring and incident reporting across our microservice application. It helps us keep track of system health and quickly identify issues as they arise.
Powerful Monitoring with Minor Setup Complexities
What do you like best about the product?
I really appreciate New Relic's clear end-to-end visibility across applications, infrastructure, logs, and traces, all in one place. This comprehensive insight is incredibly valuable for quickly identifying exactly where issues occur across services. The powerful dashboard and real-time performance insights provided by New Relic make monitoring straightforward and proactive, ensuring that I can address potential problems before they impact my services. The integration capabilities with tools like Slack, PagerDuty, or Microsoft Teams for alerts, as well as logging tools like Splunk or ELK for deeper analysis, are particularly beneficial. The platform's ability to provide full visibility into infrastructure, API, frontend, and mobile performance has helped my team transition from older tools like Nagios and Zabbix to New Relic for more comprehensive and real-time monitoring needs. Overall, these features make New Relic a powerful tool for maintaining optimal application and infrastructure performance.
What do you dislike about the product?
New Relic can be complex to set up for beginners and may generate alert noise or false positives. Monitoring large systems can be costly, and custom or legacy components sometimes need extra effort to track.
What problems is the product solving and how is that benefiting you?
I use New Relic for end-to-end visibility in infrastructure and performance, quickly identifying and resolving production issues with real-time insights, simplifying and proactive monitoring.
New Relic: Unmatched Observability for Faster Fixes, but Prepare for a Feature Heavy Interface
What do you like best about the product?
As a user, what I value most is having a comprehensive, unified view of our entire technology stack on a single platform. The NRQL query language stands out as exceptional, enabling us to pose detailed questions about all our application, log, and infrastructure data in one place. This capability has significantly reduced the time it takes to troubleshoot issues.
What do you dislike about the product?
The main challenge I face is the steep learning curve caused by the overwhelming number of features. For new team members, the interface often appears cluttered and can be difficult to navigate, which makes it hard to quickly locate the specific metrics or logs needed for troubleshooting. This complexity tends to slow down the onboarding process.
What problems is the product solving and how is that benefiting you?
New Relic addresses the challenge of having monitoring data scattered and isolated across our complex, modern software architecture. Previously, we needed to consult several different tools for logs, metrics, and traces just to diagnose a single issue.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
The main advantage is a significant decrease in Mean Time To Resolution (MTTR). By bringing all our data together in one platform and automatically correlating it with features such as Distributed Tracing, we are able to quickly identify the root cause from the initial user click all the way to the database query and resolve production problems up to five times faster than before.
Streamlined Observability with Seamless API Integration
What do you like best about the product?
I love how New Relic provides full-stack observability across our mobile apps, backend services, APIs, and infrastructure, making it invaluable for monitoring performance, detecting issues early, analyzing logs, and maintaining reliability across our entire system. The ability to bring metrics, logs, traces, dashboards, and alerts into a single unified platform offers true end-to-end visibility and eliminates the need for multiple tools. This cohesiveness streamlines our process and enhances efficiency. The ease of integration between APIs and mobile interfaces is another standout feature, which, combined with seamless API ↔ mobile linkage, allows quick debugging through tracing an entire request flow from mobile client to API and back. Additionally, the onboarding experience was extremely smooth due to well-documented installation steps, effective auto-instrumentation, and meaningful auto-generated dashboards. This simplified integration allowed us to start capturing real data within minutes, making it an effective and engineering-first solution compared to CleverTap, which we previously used.
What do you dislike about the product?
I find the dashboard feature in New Relic lacks a drag-and-drop functionality, making it difficult to build. It could be more flexible and easier to work with. The absence of customizable layouts, effective global filters, and faster load times hinders usability. Additionally, relying heavily on NRQL for creating complex views is cumbersome. Enhancements such as versioning, richer drill-downs, mobile-friendly layouts, and improved collaboration tools are needed to improve the overall dashboard experience.
What problems is the product solving and how is that benefiting you?
I use New Relic for full-stack observability, providing comprehensive visibility across mobile apps and backend services, allowing us to monitor performance, detect issues early, and maintain system reliability. It simplifies monitoring by unifying metrics, logs, and traces, enhancing our debugging and operational efficiency.
Proactive Monitoring with Robust Alerts
What do you like best about the product?
I use New Relic for monitoring application performance, tracking errors, and ensuring that the system runs smoothly, which really enhances my workflow efficiency. The ability to identify issues quickly is invaluable, especially in recognizing API slowness and debugging production issues faster. The alert system is incredibly helpful as it allows me to stay proactive by identifying issues in real time before they impact users, saving us from potential downtime. I love the detailed transaction traces feature, which provides in-depth insights into API slowness or unusual traffic, enabling me to respond swiftly and appropriately. The initial setup of New Relic was easy, with clear installation steps, although configuring alerts and dashboards required a bit more time. Overall, these features significantly contribute to maintaining performance reliability and optimizing system operations.
What do you dislike about the product?
The dashboard load time could be reduced, especially when it contains multiple queries and during peak hours.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance, quickly identify issues, track errors, and ensure smooth system operations, utilizing real-time alerts and detailed transaction traces to address API slowness and debug production faster.
Great for Performance Insights and Debugging
What do you like best about the product?
What I like best about New Relic is how quickly it helps me understand what’s going wrong in our application. The dashboards are clean, and I can get to the important metrics—like response time, error rates, and slow transactions—without digging around too much. The real-time insights are extremely helpful, especially when we’re troubleshooting production issues. It saves a lot of time and gives a clear picture of system health almost instantly.
What do you dislike about the product?
One thing I dislike about New Relic is that some of the advanced features feel a bit overwhelming at first. The platform is powerful, but certain sections are not very intuitive, and it takes time to figure out where everything is. The UI can feel cluttered when you're trying to drill down into detailed traces or custom dashboards. Also, some features require extra configuration, which isn’t always obvious from the start.
What problems is the product solving and how is that benefiting you?
New Relic helps us identify performance issues quickly and understand exactly where bottlenecks are happening in our application. It gives clear visibility into slow APIs, database queries, error spikes, and overall system health. Because of this, we catch issues much earlier and fix them faster, which directly reduces downtime and improves user experience.It also centralizes our logs, metrics, and traces in one place, so debugging becomes much easier. Overall, it saves time during incident investigations and helps the team stay more proactive instead of reacting after users report problems.
Unified Observability and Real-Time Insights Made Simple
What do you like best about the product?
New Relic’s unified observability platform, real-time insights, and easy dashboards make performance monitoring simple and highly effective.
What do you dislike about the product?
What I dislike about New Relic is its complex pricing structure and steep learning curve, which can be challenging for new users and small teams to manage effectively.
What problems is the product solving and how is that benefiting you?
New Relic solves the problem of limited visibility into application and system performance by providing real-time monitoring, error tracking, and deep performance insights. It benefits us by helping quickly identify issues, reduce downtime, optimize resource usage, and improve overall application reliability and user experience.
Effortless Real-Time Insights with an Intuitive Interface
What do you like best about the product?
I really appreciate how New Relic provides clear, real-time insights into application performance with minimal effort required on my part. The intuitive user interface makes it easy and stress-free to identify issues quickly.
What do you dislike about the product?
There’s not much to complain about, although a few of the more advanced setup steps might seem a little technical initially. However, after everything is set up, it operates smoothly and reliably.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly identify performance bottlenecks, crashes, and slow network calls in the Android frontend. This has made debugging faster and improved overall app stability and user experience.
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