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External reviews

443 reviews
from G2

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    Pratishtha k.

New Relic is a very useful for data analysis and performance monitoring with chart and graph.

  • June 30, 2023
  • Review verified by G2

What do you like best about the product?
I like mostly the APM (Application performance monitoring) feature, which provides insights into the slow performance of individual transactions with each and every details.
What do you dislike about the product?
Mostly I feel the user interface seems difficult to go around. Difficult to find the options sometimes. UI is less attractive so may be I feel the improvement in that.
What problems is the product solving and how is that benefiting you?
During Log analysis, When I find the word then it shows it's all matching words including time details as well instead exact match. I am not sure if there is any documentation that how to do the exact search but I couldn't find it.


    Pablo A.

Great for Detailed Insights and Integrations, But Can Be Overwhelming

  • June 29, 2023
  • Review provided by G2

What do you like best about the product?
As an IT specialist using New Relic every day, I've come to deeply appreciate the tool's all-in-one observability feature. It's like having a bird's-eye view of my entire tech stack. Whether it's the front end, back end, or infrastructure, I can monitor, debug, and improve every aspect with ease. This gives me a level of control that's hard to match. It's like having a powerful microscope to inspect every aspect of the software we run. This helps me troubleshoot and optimize our systems for maximum efficiency, which is a game-changer in my daily work​.

One feature I particularly enjoy is the integration support. With over 600 integrations available, New Relic smoothly meshes with almost any tool we use in our tech stack. This interoperability saves me time and reduces friction in my workflow, as I can handle many tasks from within New Relic itself, without having to switch between different tools​.
What do you dislike about the product?
On the flip side, while it's hard to find much to criticize about New Relic, there's one thing that can be a bit of a challenge. With such an extensive range of features, it can sometimes be overwhelming, especially for new users or those not deeply familiar with all aspects of system monitoring. I would love to see more streamlined onboarding and user-friendly guides to help navigate the tool more easily.

Also, a minor gripe I have is with the visualization aspect. While the data provided is comprehensive, I feel that the visualization tools could be more intuitive and aesthetically pleasing. A more engaging visual representation of data could make it easier to interpret complex information at a glance and share insights with non-technical team members​.
What problems is the product solving and how is that benefiting you?
One of the biggest benefits I've found with New Relic is its ability to offer real-time insights into our system's performance. This allows us to proactively tackle potential issues before they turn into significant problems, saving us considerable time and resources. In the tech world, where every second counts, this is a massive advantage.


    Piotr N.

Best monitoring solution for an early-stage startup

  • June 29, 2023
  • Review provided by G2

What do you like best about the product?
New Relic's free offering is super-generous. You get access to all the necessary features, including APM, infrastructure monitoring, in context (and more). They cap the ingested data at 100G/month, which is more than enough for you to start off.
What do you dislike about the product?
It covers all my infrastructure needs and it's free - really not much negative feedback I can give.
What problems is the product solving and how is that benefiting you?
New Relic allows me to understand when my services have an outage and proactively respond to it.


    Events Services

Feature rich observability

  • June 29, 2023
  • Review verified by G2

What do you like best about the product?
The extensive options for integration across services and servers which provide easy overview of my product
What do you dislike about the product?
complicated setup and hard to estimate the cost of using the product, and hard to find out the UI/setting up useful dashboards
What problems is the product solving and how is that benefiting you?
It provides us with a unified platform to gain insight into how our software works across the whole suite,


    Computer Software

Newrelic

  • June 29, 2023
  • Review provided by G2

What do you like best about the product?
When troubleshooting performance problems or errors, having access to log data in conjunction with APM metrics, traces, and events can significantly expedite the root cause analysis process.
What do you dislike about the product?
New Relic's interface and configuration options can be complex, particularly for beginners or non-technical users. The abundance of features and settings may require a learning curve, and there could be a perceived lack of simplicity in the user experience.
What problems is the product solving and how is that benefiting you?
New Relic's free offering provides a robust set of observability features, including APM, infrastructure monitoring, error tracking, and more. We have appreciated the breadth and depth of these capabilities, allowing us to gain insights into their applications and infrastructure performance without incurring additional costs.
New Relic's free offering is designed to handle small to medium-sized applications and infrastructure needs. we have reported that the platform scales well and provides reliable performance, even when monitoring systems with significant traffic and complexity.


    Broadcast Media

Best tracing and logging service out there

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
Easily create dashboards, query and compare metrics and logs, near realtime events, APM and distributed tracing, everything a modern web application needs in one suite of tools.
What do you dislike about the product?
Sending events our side the platform can incur extra costs.
What problems is the product solving and how is that benefiting you?
Distributed tracing and logging. Easy to trace and locate issue between services.


    Hendrik D.

THE solution for all monitoring needs and a fantastic APM.

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
Everything is in one place. The APM is exceptionally good and you can find n+1's so easily. Also you can just right into problematic lines. This is way better than Datadog's APM.
What do you dislike about the product?
The 100GB free Demo Tier gives you about a week of bits and bobs. To be able to evaluate it properly and in more realistic conditions you need to pay right away.
What problems is the product solving and how is that benefiting you?
New Relic brings it all together in one place. One login, one place to look for just about everything you want to know and debug. This saves so much time jumping back and forth into other tools and places, trying to puzzle together even the smallest things.


    Education Management

Helpful, easy, (free*)

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
New relic offers lots of useful data, is easy to set up and has a very generous free tier.
What do you dislike about the product?
The data querying feature has been difficult for us to use and understand.
What problems is the product solving and how is that benefiting you?
New relic shows us real time load and response time along with errors and individual transaction statistics which helps us find and fix issues in less time.


    Insurance

One of the best observability platforms

  • June 28, 2023
  • Review verified by G2

What do you like best about the product?
One of the things I like best about New Relic is its comprehensive and user-friendly observability platform. With New Relic, I gain deep insights into the performance and health of my applications and infrastructure. The platform provides real-time monitoring, intelligent alerts, and powerful analytics, allowing me to proactively identify and resolve issues before they impact my customers. Additionally, New Relic offers a wide range of integrations and customizable dashboards, enabling me to tailor the monitoring experience to my specific needs.
What do you dislike about the product?
I guess these days the most challenging side of NR is the complexity of the platform - extensive features and capabilities can be overwhelming for users who are new to monitoring and observability. Setting up and configuring the platform may require a learning curve, and some users may find it challenging to fully utilize all the available features.
What problems is the product solving and how is that benefiting you?
We're using NR mostly for application performance monitoring


    Santhosh K.

Every Organisation Can Benefit from a Strong Observability Platform

  • June 21, 2023
  • Review verified by G2

What do you like best about the product?
Observability for your whole software stack, from infrastructure to applications to user experience, on a single platform. This makes it simple to obtain a comprehensive understanding of your system and solve issues quickly.

Has many analytics tools available, such as metrics, events, logs, and traces. This enables you to analyze the data further and identify the underlying reason for performance issues.

Even for non-technical users, it is simple to utilize. Various pre-built dashboards and reports are available on the platform, including an easy-to-use user interface.
What do you dislike about the product?
Costly: New Relic One is a paid platform, and some businesses may find the cost prohibitive.

Inflexible compared to several other platforms: Fresh Relic One's flexibility falls short of that of several other observability systems, including ELK Stack. For organizations with complicated requirements, this may be an issue.
What problems is the product solving and how is that benefiting you?
You may increase the speed and dependability of your program by using the powerful observability platform New Relic One. The platform has a large selection of analytics tools and is scalable and straightforward. However, some businesses may find the fee prohibitive, and the forum is not as versatile as other choices.