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Reviews from AWS customer

67 AWS reviews

External reviews

261 reviews
from and

External reviews are not included in the AWS star rating for the product.


    reviewer768786

Good patching and automation capabilities with excellent support

  • September 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

We primarily use it for OS purposes. 

How has it helped my organization?

It's very good for support compared to other operating systems. For decades, it's been providing good support and service. Even during implementation, there's a dedicated team to answer any queries. We are a very big company running critical applications and having that support is very important.

What is most valuable?

The patching tool is good. We're also introducing the possibility of automation.

The built-in security features are okay when it comes to simplifying risk reduction. It makes life easier, especially in regards to the lifecycle and what we need to install, et cetera. The features and tools help us to maintain security overall. 

It is easy to maintain compliance.

The portability of applications and containers is good. Now we are just starting with the containers and anything related to Kubernetes. 

Red Hat is always providing security on time. Any vulnerabilities are immediately dealt with to fill the gap and deal with the issue.

It's a good tool. I'm very confident with this product.

The system role features for automation security configurations, et cetera, for Ansible, we started using it. We are new in terms of automation. We'll start to use it heavily in the near future. Ansible is another great tool from Red Hat.

It enables us to maintain consistency across systems over time. My role is to maintain stability, even during upgrades and patches. So far, it's been a positive experience. We use the entire ecosystem around Red Hat.

We use Red Hat Insights. From a security perspective, we may stop using it. With Insight, if you have Red Hat Satellite, it gives you an in-depth view of everything. The only thing missing is the insights related to performance. We may not continue with it. We'll see if we'll push it and have everything on the cloud. 

What needs improvement?

In the area we are using it, we are satisfied.

Maybe in OpenShift, which is our next step, there can be more improvements with integration with Kubernetes. We're not experts there yet. 

Maybe it could have a better user experience and less coding. Reducing the effort for the end user or administrator would be ideal to make daily operation and maintenance easier. 

If they can make the integration with Ansible easier, that would be ideal.

They should offer more in terms of learning materials to make learning easier. 

They need to make things more affordable or accessible. 

What do I think about the stability of the solution?

The solution is stable. We barely have any issues with a server setup. So far, it's manageable. The biggest challenge is the criticality of releasing patches. When we have any critical alerts we action them. We tend to try to wait for the release of a stable version. 

What do I think about the scalability of the solution?

How many people use the solution depends on the application. We likely have thousands of users. We do have some products that maybe only have a few or a few hundred. 

We've had no challenges with scaling. It can support any type of load within the data center. 

How are customer service and support?

Support is excellent. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did use a different OS. I have used Unix in the past. I started with Unix 30 years ago. I've also used SUSE. Red Hat offered more service and support. 

How was the initial setup?

I was involved in the deployment. Our team managed the process. It's pretty straightforward. We handle implementation, tuning, and patching. 

How long it takes to implement the product depends. We're trying to mitigate the time by automating with Ansible. We want to handle one VM or server in five or fewer minutes, however, it can take days. At this point, we can provision servers in a few minutes. It's becoming faster. 

We have a team of ten to run the infrastructure on the OS level. 

What was our ROI?

I'm not an expert on ROI. We are paying to use the solution, however, the utilization we get and the support both offer good value. 

What's my experience with pricing, setup cost, and licensing?

The pricing model isn't something I deal with directly. The pricing is fair, especially compared to virtualization like VMware. We do use VMware and are thinking about moving sandboxes and testing over to Red Hat. This may end up being a big cost savings with our CAPEX and OPEX. 

From the price level, the cost is almost the same for us, if we look at Red Hat versus SUSE, however, we get a higher level of support with Red Hat. 

Which other solutions did I evaluate?

Red Hat was always our first choice. 

What other advice do I have?

We're a Red Hat customer. 

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises


    Christopher Stewart

Protects from ransomware attacks and significant data loss, but its operating system configuration could be improved

  • September 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux as an operating system for hosting Oracle databases.

How has it helped my organization?

Compared to Windows as a server operating system, Red Hat Enterprise Linux seems more secure, and we've had fewer intrusions onto our systems. That one, for us, is the single most important thing. In a few instances where we've had intrusions, we've been able to detect them very quickly and get patches that fix those security holes very quickly, thus preventing further intrusions.

In the cases of clients I've worked for, I've never been involved in a ransomware attack or a significant reportable data loss. That is why we continue using either Red Hat Enterprise Linux or Oracle Linux.

What is most valuable?

The most valuable features are its stability and resilience in that we rarely have to take down the systems completely to patch them.

What needs improvement?

The operating system configuration and function selection could be improved. Configuring the operating system and selection of options takes a lot of expertise. I'm now going to retire, and I've been doing this for many years. Trying to train people to make those choices is proving to be difficult. However, to get applications to run efficiently in those environments, those selections are absolutely crucial.

Red Hat Enterprise Linux should include simpler storage management.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 20 years.

What do I think about the stability of the solution?

I rate Red Hat Enterprise Linux a nine out of ten for stability.

What do I think about the scalability of the solution?

No system is infinitely scalable in a linear manner. As you scale up anything, the fact that you're scaling adds overheads. If I were to compare Red Hat Enterprise Linux to Windows, I would give Windows a seven because you run out of scalability much faster on the Windows side.

I rate Red Hat Enterprise Linux a nine out of ten for scalability.

How are customer service and support?

Red Hat Enterprise Linux's technical support team is not that great.

How would you rate customer service and support?

Negative

What's my experience with pricing, setup cost, and licensing?

Red Hat Enterprise Linux is expensive, but it's hard to quantify. Oracle doesn't have a license. You just download Oracle software and use it, but their support is way more expensive. So they're about the same. With these types of operating systems, you need to have some support. With Red Hat Enterprise Linux, you need to pay a massive upfront licensing fee in order to get support. You don't have to pay a licensing fee for Oracle, but then you pay a massive support fee to get the support.

They're about the same overall. I don't really make that choice for my clients. I ask them to ensure that they do have some support from someplace. If they suffer a breach and need someone to help fix the problem, they should have something up and running when it happens instead of running around trying to arrange it.

What other advice do I have?

Most of my clients have particularly sensitive information. We tend to run on-premises rather than the cloud because of security issues for those highly sensitive databases. We disconnect those databases from the internet so they are ultimately secure. That is something that you cannot do in the cloud.

Red Hat Enterprise Linux doesn't have any particular standout security features, which the other Linux tools don't have. I've also used the Oracle version of Linux, which seems very similar to Red Hat Enterprise Linux. Both seem to be as secure as the other. If I have to give a score in relation to stability, Oracle's version of Linux might be slightly more stable than Red Hat Enterprise Linux.

All the customers I've worked for have been using those operating systems for a long time. For instance, one of our customers has been using Red Hat Enterprise Linux since it was first available over 20 years ago. A return from that is difficult. They were using Unix rather than Linux. The applications they ran were ported from those environments, and migrating them to Red Hat Enterprise Linux was relatively painless. We did those migrations back in 1995 to 1997.

We tend to use the environment for running databases. So, we have very few real users directly connecting to the system. The people who connect to the system do so by applications.

We haven't needed any maintenance for a long time. My last company was a large organization, and we had the internal expertise to provide support. Some net contributors have fixed bugs themselves and contributed those bug fixes back into the Linux open-source community. It was a huge organization, and its IT department was as big as some software consultancies.

Overall, I rate Red Hat Enterprise Linux a six out of ten.

Which deployment model are you using for this solution?

On-premises


    reviewer2278254

Reduces risk, enhances security, and is easy to use

  • September 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use the solution for research purposes. 

How has it helped my organization?

The solution provides more detailed control. 

What is most valuable?

The product's built-in security features when it comes to simplifying risk reduction and maintaining compliance can be a tedious topic. It varies from user to user, however, it offers a lot of rapid releases. It helps us to simplify risk reduction and maintain compliance.

The portability of applications and containers built on the product when it comes to keeping your organization agile is good. It's easy to use.

It enhances our security. It helps us comply with company regulations.

When it comes to ensuring availability across physical virtual and cloud infrastructure, it's been okay so far.

It helped us to avoid emergencies due to security issues.

What needs improvement?

I consider the solution to be sufficient. I do not use it too much and therefore do not see any underlying problems with the solution. 

It's sufficient and it doesn't need new features. However, as new technologies enter the market, I hope they will keep up with the changing market.

From a product point of view, it's very efficient for servers. However, the solution is complex in terms of its architecture. It could be simplified. I'd like to see them introduce PDFs or documents to better explain technicalities to new users. 

Memorizing commands can be a bit tedious.

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

The product has been stable so far. 

What do I think about the scalability of the solution?

The solution is deployed to the data center, which is managed only by a few teams. 

About 150 people are using the solution. We also have 45 to 50 administrators as they are managing different areas.

The solution is scalable. However, I'm not sure if we plan to scale further in the future.

How are customer service and support?

I have not interacted with support very much. 

How was the initial setup?

I was involved in the deployment. The initial setup was very straightforward.

The deployment is fast and the process is efficient. 

What about the implementation team?

I did a lot of the implementation myself. 

Which other solutions did I evaluate?

I did not evaluate other options. 

What other advice do I have?

I'd rate the solution an eight out of ten. 

I'd advise new users to learn from someone who has done everything before. It's much easier than trying to learn by yourself from scratch. They should also have their own environment for testing. 

Which deployment model are you using for this solution?

Hybrid Cloud


    Ricki Firman

We get great support, and stability, and it helps us save costs

  • September 14, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Red Hat Enterprise Linux to run our GS and PSP applications.

How has it helped my organization?

Red Hat Enterprise Linux helps us avoid cloud vendor lock-in.

Red Hat Enterprise Linux helped us save on costs. 

What is most valuable?

The support and the stability are Red Hat Enterprise Linux's most valuable areas.

What needs improvement?

Upgrading between versions needs to be easier. For example, if we have Red Hat Seven running now and a Java exploit is found on Red Hat Seven, we need to be able to upgrade to Red Hat Nine online without any downtime in the environment. This is because it is not possible to reinstall the environment from Red Hat Seven to Red Hat Nine in production without causing downtime to the applications. Red Hat needs to have tools that ensure that we can upgrade from Red Hat Seven to Nine online without any issues.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for almost seven years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is extremely stable.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable. We have around 1,790 end users.

How are customer service and support?

The technical support is quick to respond.

Which solution did I use previously and why did I switch?

We previously used Proxmox and switched to Red Hat Enterprise Linux because of the price.

How was the initial setup?

The initial setup is straightforward because it is well-documented. The deployment time depends on the application. A small application can take around 20 minutes.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

The cost is based on each organization's budget and infrastructure.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

The ease of moving workloads between the cloud and our data center depends on the application architecture. If the application has a monolithic infrastructure, it may be easier to move to the cloud. However, if the application is already running mostly in the data center, it may be more difficult because we would need to recreate all of the infrastructure and topology from scratch. This is because there are so many parts to consider when migrating a microservices-based application to the cloud.

For someone who wants to use an open source Linux operating system, I would recommend Rocky Linux. However, they should be aware that open source solutions do not come with the same level of support as Red Hat Enterprise Linux.

Four network team members are required to maintain Red Hat Enterprise Linux.

The Red Hat knowledge base is good and well-documented.

Red Hat Enterprise Linux is the only Linux solution that is supported for enterprise-level organizations. I recommend this solution for large organizations that want professional support for their Linux systems.

Which deployment model are you using for this solution?

On-premises


    SebastiaanVreeswijk

A stable solution that provides a complete ecosystem to organizations and has a helpful support team

  • August 29, 2023
  • Review from a verified AWS customer

What is our primary use case?

I use the product mostly for Red Hat OpenShift. We use the solution mainly for stability and to have a fallback within the Red Hat community.

How has it helped my organization?

There was a worldwide security breach, and everybody needed to patch their servers. Since we were running on Red Hat Enterprise Linux, the product patched a lot of it. It took a lot of effort out of our hands.

What is most valuable?

It is a complete ecosystem. That is its main feature. If you take all the latest products, it just works together.

What needs improvement?

The tool is very, very close. It makes some things difficult. On the other hand, that is what makes the product so stable. The product lags a bit behind in the market. The things we are running are pretty old. Yet again, that is why it is stable. The solution doesn’t switch with every new thing there is. The solution does not need to change that because that's what makes it good.

The product could run more recent tools and packages in the repositories. However, it might bring instability because they are new and less tested. I looked at CentOS, which was close to Red Hat. It had a system working, but a few months later, it didn't work again because the packages and contracts had changed. We couldn’t communicate anymore. It’s not desirable with Red Hat Enterprise Linux. We want stability. The price we pay for it is that we run on some older features.

For how long have I used the solution?

I have been using the solution on and off for the last 15 years.

What do I think about the stability of the solution?

I have no complaints regarding the tool’s stability.

What do I think about the scalability of the solution?

The product is scalable. We use the solution all the time. We use it in multiple locations. We have two physical data centers where we run it. We run it on a few 100 machines.

How are customer service and support?

The technical support is very helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used CentOS and Debian.

How was the initial setup?

The deployment is straightforward. However, there’s a learning curve to understand it. The deployment would be difficult for a newcomer, but it’s normal. We use automation tools. The deployment takes us a few minutes because we use scripts.

The solution is deployed on the cloud. However, it’s an on-premise solution from the Dutch government. We do not have control over the physical servers. We just work on virtual machines. The license fees are paid by another government agency. We take machines, and then they bill us for it.

What about the implementation team?

We used some integration for the deployment. That's why it was so fast. We use a base image as the setup, and then, on top of that, we install some extra things. It’s just about cloning an image and starting it.

The solution does require maintenance, but nothing more than the usual. We need a team of four people with Linux knowledge to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The product is on the expensive side.

Which other solutions did I evaluate?

Very early in my career, we had evaluated SUSE Linux as an alternative to Red Hat Enterprise Linux. SUSE has its own niche market now.

What other advice do I have?

We are not working in a hybrid environment. I work with the Dutch government, and the regular cloud solutions are not sufficient because of data safety.

Moving workloads between the cloud and our data center using Red Hat Enterprise Linux is not really an issue. The network connectivity is good. The data storage is fast enough. Cloud vendor lock-in is always a debatable discussion. Whatever we do, we always get vendor lock-in. We just choose what works for us at the moment.

The cost savings are mainly in time. We don't have to figure out everything if there's a priority-one issue. We can raise a ticket with the vendor and ask them to help us. It saves us costs. The savings are mostly in time because the product is not cheap. If you compare it to a free Linux OS, the total cost savings will be about the same. Our level of stress and effort is far lower. It's the real saving.

When my Red Hat Knowledgebase account works, it works fine. However, there are some issues at my company. I cannot log in sometimes. It's not Red Hat’s fault.

Look at what your priorities are. Do you want to switch fast, run the latest stuff, and be agile? Then, use open-source tools and contribute to that community. If you work for a big enterprise and mainly want stability, choose Red Hat Enterprise Linux.

I’m very happy with the solution. If someone is a technical person, they must get some training and an in-depth technical course on Red Hat Enterprise Linux. It will help them a lot. Although it is Linux, it is very different from other open-source Linux packages.

Overall, I rate the solution an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Ahmed Qasim

Highly reliable, easy to deploy, and excellent support

  • August 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

It is for binding servers. It is for web servers, such as Apache and NGINX, and KVM virtualization.

How has it helped my organization?

We have servers running all time. We have not had any issues with Red Hat Enterprise Linux. We have had issues with Microsoft products over time. Because of the updates, we had downtime, but that is not the case with Red Hat Enterprise Linux.

It has been very productive for our organization. We have an online client buying or purchasing products from our website, which is available 24 hours.

Red Hat Enterprise Linux is good when it comes to building with confidence and ensuring availability across the infrastructure. I would rate it a ten out of ten in terms of stability and reliability. In the case of our web server, I have had availability issues with Microsoft, whereas, with Red Hat Enterprise Linux, we have not had many such issues. There has been only 1% downtime, whereas, with Microsoft, we have had a lot more downtime.

What is most valuable?

We have support. If we have any issues with the distro, we can call their support team. We have reliable packages from Red Hat.

What needs improvement?

Network management can be easier. It is getting more complex. They can also give more customization for the CLI.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux for six years.

What do I think about the stability of the solution?

It is very stable. We have three websites running on Red Hat Enterprise Linux.

It works fine. We have had servers running for ten years. We have been just updating them, and we have not had any issues or downtime.

What do I think about the scalability of the solution?

It is scalable. We can upgrade it, and the upgrades do not impact the product.

We have a team of five people who are using this solution.

How are customer service and support?

We have premium support. It is excellent. We have not interacted a lot with their support. We have almost five engineers working in the team, so we did not have to contact them a lot. We did have any major issues with the hardware or software. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also use CentOS for educational purposes. Support and regular updates are advantages of Red Hat Enterprise Linux over others. 

For directory servers, we always use Microsoft because it is easy to manage and easy to control. Implementing and managing domain controllers on Microsoft is easy, and we can apply policies by groups (GPO).

How was the initial setup?

Its deployment is very easy. It does not take long. Its maintenance is also easy. We can expand the storage for the operating system or the web server.

What other advice do I have?

To those looking into implementing Red Hat Enterprise Linux, I would advise making use of Red Hat's community. 

Red Hat Enterprise Linux has had some impact in terms of security, but we have other security measures and procedures. We have not used SELinux and other embedded security features of Red Hat Enterprise Linux.

I would rate Red Hat Enterprise Linux a nine out of ten.

Which deployment model are you using for this solution?

On-premises


    Sohail A.

Stability and scalability

  • August 04, 2023
  • Review provided by G2

What do you like best about the product?
It is compatible with many in house and form based application. Easy to patch and expand storage. Did not find much security vulnerabilities.
What do you dislike about the product?
I didn't experience any downsides of RHEL 7 with LVM.
What problems is the product solving and how is that benefiting you?
As mentioned earlier it is compatible with many in house and form based application.


    Saurabh B.

RHEL 7 is a recommend and must have for today's applications and developers

  • August 02, 2023
  • Review provided by G2

What do you like best about the product?
Operating system is rock solid and performs well
What do you dislike about the product?
Not anything in particular but yes a scope of improvement is always there with changing tech
What problems is the product solving and how is that benefiting you?
Red hat provided me with a suite of interconnected tools and apps that helped me in developing a complete new managed service


    Adedamola T.

LVM: Flexibility at its peak

  • July 27, 2023
  • Review provided by G2

What do you like best about the product?
Red Hat LVM is a fantastic solution that offers remarkable flexibility in managing disk volumes. Its concept is highly beneficial as it provides a dynamic and efficient approach to handling storage resources.
What do you dislike about the product?
In case of serious disk corruption, LVM might be difficult to deal with. It causes a slight increase in CPU load relative to raw disk partitions, but not enough for you to even notice.
What problems is the product solving and how is that benefiting you?
It solved my volume management issues and this makes my environment enjoy dynamics expansion in volume capacity.


    Adnan A.

Linux Redhat OS

  • July 27, 2023
  • Review provided by G2

What do you like best about the product?
You will get minimal experience of Linux without extra tools so you can add what you want easily.
What do you dislike about the product?
It's certification should be less expensive and make it more easily for engineers.
What problems is the product solving and how is that benefiting you?
It resolved my hosting and virtualization problems.