We use Pyramid Analytics for our contact center reports. I just created reports using Pyramid Analytics, and I didn't proceed like I do with Power BI of Microsoft. So I don't think my opinion will be that valuable because I don't work much with Pyramid Analytics, only when they needed anything to add, so that's what I do with current reports.

I just build the data model in Pyramid Analytics based on our contact center database, which is MySQL. I'm somehow satisfied with Pyramid Analytics. We just replaced our old reports. We had our own report tools, and because the technology moved on, we can't offer it anymore, especially on our cloud product. That's why we chose Pyramid Analytics, and we do just well in supporting our customers with a reporting tool based on Pyramid Analytics.

Our contact center has its own monitoring with its own report, web-based web monitoring. We just use historical reports from Pyramid Analytics. We include Pyramid Analytics as a part of our solution that we sell to our customers.

The integration process in Pyramid Analytics is acceptable, but it's still the same visual interface. It doesn't make my life easier when I build a data model. I wish it would be more friendly to a developer, not only just to an end customer.

There are enough connectors in Pyramid Analytics, so it's not an issue. It's just a bit time-consuming.

When creating a data model in Pyramid Analytics, it's a bit complicated compared to other tools, especially to Microsoft BI. It's a bit time-consuming in Pyramid Analytics just to bring all those boxes and fill them out. Visually, when you want to see the whole model and the connections between tables, the view is not friendly. The whole process takes time with Pyramid Analytics. First, you build the visual, and then you have to add this visual to a presentation. Then if you want some notifications, you need to create another report.

I wish the visuals in Pyramid Analytics would be more attractive. The visuals themselves, the graphs and charts and bars, could be improved. The UI and PQX, or however its language is called, is a bit very specific. It's just a logic you need to learn. It's not as intuitive as in Microsoft, for example.

In my development with Pyramid Analytics, I have my development system where I create all the reports and models. I can't say there was downtime or something.

The whole process takes time with Pyramid Analytics. First, you build the visual, and then you have to add this visual to a presentation. Then if you want some notifications, you need to create another report. It's the whole model with all those modules inside, and as I already said, it takes time.

The support for Pyramid Analytics is good. They always answer quite promptly. From this point of view, it's absolutely acceptable.

We have a local dealer, I believe the company in Israel. It wasn't my choice regarding Pyramid Analytics. We just got it in inheritance from the product management back in 2019. We use it very rarely. It's a very narrow application just for reports for contact center reports.

Because we selected Pyramid Analytics for our product and we are not going to throw out all the work I previously did, we just go with Pyramid Analytics for the product. It's a part of a solution, like OEM inside our portfolio.

It's not more expensive than all our other BI tools regarding Pyramid Analytics. It's more or less reasonable.

I haven't heard something negative from our customers regarding Pyramid Analytics.

I use it to create reports for my clients. These reports focus on traditional business topics like market share, share difference, and sales difference over different time periods. It helps us analyze and present data in a structured way.

The features I find most valuable are 'Discover,' 'Formulate,' and 'Model.' I use them regularly to build logic and create reports for my job.

There is room for improvement in terms of documentation and examples, especially for newcomers like me who are learning both business intelligence and Pyramid. I have occasionally struggled with understanding the syntax, so more extensive documentation with practical examples would be really helpful. Additionally, I have encountered challenges with loading large amounts of data into memory. While working in the cloud is fine, managing and processing data in memory has been a struggle. I have had to raise technical support tickets to address these issues.

I have been using Pyramid Analytics daily for about eight months.

On a scale of one to ten, I would rate the stability as a six. I have experienced an issue where I lost a lot of work, and it was frustrating. While it doesn't happen regularly, there have been instances of work being lost, including by a partner in Germany.

The scalability of Pyramid Analytics is quite high, I would rate it eight out of ten. At my company, six people use the solution, and we have about 100 clients who use it as well. We are considerably expanding the usage of the solution.

My experience with the support team has been positive. I have reached out for help with various issues, and I think they are attentive, supportive, and responsive. Overall, I find their support to be good.

We didn't use a different solution before Pyramid Analytics. We chose Pyramid primarily because it was the preferred choice of our major client.

The solution is not cheap, but its pricing is comparable to other BI tools on the market.

My advice for newcomers is to try to separate your work from understanding other data as much as possible. Start with public datasets or your own familiar data, like sports analytics, to learn the tool and its capabilities. This way, you can stretch yourself and explore various aspects of the tool without being limited by client expectations. Overall, I would rate the solution a seven out of ten.