CloudSuite Industrial is primarily used by small and medium-sized businesses (SMBs) within the manufacturing sector. Compared to other ERPs, it offers approximately 95% more functionality explicitly tailored for industrial manufacturing. This ERP excels in size, functionality, and feature richness, making it a smart choice for SMBs.
Infor CloudSuite
InforExternal reviews
22 reviews
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A hybrid solution solution for ERP but needs a better support
What is our primary use case?
What is most valuable?
Infor CloudSuite Industrial primarily focuses on production rather than planning. It handles various manufacturing processes such as make to stock, make to order, make to engineer, engineer to order, and engineer to stock. These diverse industrial manufacturing processes can be configured within the site lag. The complexity increases for larger companies with multiple branches and various production lines. This software can be a suitable choice for smaller companies with one or two standard product lines.
What needs improvement?
The reports have a deficiency of data richness. It generates essential financial statements such as Profit and Loss, Balance Sheet, or Cash Flow, along with Management Information System (MIS) reports related to finance, which are not supported. Standard reports are absent, and the only available option is an Excel add-in, a limited utility for extracting information to process data externally. However, this process poses challenges regarding data variety and manipulation risks when exporting to external systems or manipulating data within Excel. Consequently, this system lacks the necessary assurance for auditors due to the potential for human intervention and alterations in the generated reports.
Two critical areas demand significant improvement. Firstly, integration with external systems, especially banking systems and different bank portals, is lacking. The absence of an interface with banks makes all payment processing tasks manual. Everything requires manual handling outside the system, whether it's payments to vendors or from customers. Secondly, the finance section lacks reporting capabilities. There's a pressing need for enhancement in integrating with external systems like banking platforms and improving reporting functionalities.
For how long have I used the solution?
I have used Infor CloudSuite as a partner for over 14 years. We are using V10 of the solution.
What do I think about the stability of the solution?
The product is stable. The initial transition took place in 2015 or so. Initially, it was a small-scale initiative. However, in 2017, a significant move was made, resulting in several outages and downtimes. Nevertheless, it has since become more stable. Presently, we receive monthly reports indicating an uptime rate of 99.99%.
Amazon has a highly resilient and stable infrastructure.
I rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
You won't need any further upgrades. They have been performing monthly upgrades for at least two and half years, incorporating all enhancements, new features, and bug fixes into the product. From a customer perspective, there's no worry about future upgrades. It continues to evolve and change dynamically. Instead of a major migration every few years involving all customers, it's more of an incremental process. Regular enhancements and bug fixes occur every month, ensuring that your system stays consistently current and up to date.
The platform has document management and various other functions. All are centralized within the same platform and shared among all ERPs. Consequently, vertical migration becomes possible for integrating Coleman AI and IoT functionalities. Additionally, vertically, seamless integration between Infor and non-Infor external applications is achievable. Scalability poses no issues within this system.
50+ medium-sized business customers are using this solution across the globe.
I rate the solution’s solution as a seven out of ten.
How are customer service and support?
Support has been a concern since around 2011 or 2012. The offices in Bangkok or Singapore struggle to comprehend the complex taxation. While our needs might be intricate, customers expect comprehensive support when paying for it. The support provided fell short, resulting in a very frustrating experience.
Instead of directly addressing the issue, they often responded by stating that the problem wasn't inherent to the product but considered it an enhancement. They would advise us to log an enhancement request, promising to consider it if deemed valid, essentially deferring the problem for future resolution.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward and takes four to six months to complete. There's no complexity in setting up this system. It is very user-friendly. They're flexible in customization compared to tier-one ERPs like SAP, which are inflexible when making changes. You can easily customize it if you know a bit of coding about .NET. You don't need to be an expert if you have some basic ideas.
Infor CloudSuite Industrial involves five primary phases: inception, elaboration, instruction, transition, and optimization. In the inception phase, you gather requirements and create a Proof of Concept (POC) to encapsulate these requirements in a smaller model. Subsequently, you present this model to users, provide training, and identify process gaps. A conference room pilot is conducted to pinpoint issues or additional requirements, which are then integrated into the system. The process continues with user acceptance testing and data conversion, and finally, the system goes live. This deployment method within Infor CloudSuite Industrial is adaptable and can be tailored to suit the size or complexity of your project.
I rate the initial setup a seven out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The product is cheap and has an annual subscription only.
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.
What other advice do I have?
I recommend considering your budget when evaluating Infor CloudSuite Industrial, as it's a smaller ERP solution. It's important to manage your expectations realistically. This software covers aspects efficiently but lacks the more sophisticated or luxurious elements often found in higher-tier ERPs. It provides necessary data and functionalities, yet its user experience, data manipulation, and advanced reporting capabilities are limited. Therefore, it's crucial to set the right expectations. Additionally, while it covers basic planning requirements adequately, it may lack some of the more comprehensive planning features found in other ERP systems, even though it fulfills essential functions competently.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Reliable product with efficient production planning features
What is our primary use case?
We use Infor CloudSuite Industrial to manage the production of our customers in manufacturing businesses.
What is most valuable?
The product's most valuable feature is production planning. It is one of the core features.
What needs improvement?
The platform's distribution features need enhancement to complement the other products like WMS.
For how long have I used the solution?
We have been using Infor CloudSuite Industrial for more than ten years.
What do I think about the stability of the solution?
The product is very stable. I rate its stability a nine out of ten.
What do I think about the scalability of the solution?
I rate Infor CloudSuite Industrial's scalability a six out of ten. It is suitable for small businesses. We encounter issues while scaling up the existing setup regarding hardware limitations.
How was the initial setup?
The initial setup is easy, as we have worked with the product for almost 27 years. I rate its process a nine out of ten. It takes months to complete due to the complex system.
What's my experience with pricing, setup cost, and licensing?
The platform's pricing depends on the specific number of users. It will cost more if purchased for five users and would be reasonable and negotiable for 1000 users.
What other advice do I have?
I rate Infor CloudSuite Industrial an eight out of ten. I recommend the product as it is very reliable and the maintenance costs less than other solutions.
INfor LN review
What do you like best about the product?
being so intuitive and easy to operate from the start
What do you dislike about the product?
the steep learning curve we faced in the begginning
What problems is the product solving and how is that benefiting you?
inventory control/ management
production planning
logistics management
financial control
production planning
logistics management
financial control
Easy for Developer and Good for Business
What do you like best about the product?
Infor Process Automation is good feature helps in managing business processes
Easy search applications and working for user and developer
Easy search applications and working for user and developer
What do you dislike about the product?
Setup require for backend of cloud handling which is not easily available for developer.
What problems is the product solving and how is that benefiting you?
ERP and EAM integration of the business, one platform is the benefit here
Service manager
What do you like best about the product?
Works well with working with other sister companies
What do you dislike about the product?
No auto save, makes it a problem. occasionally bugs when producing pdfs.
What problems is the product solving and how is that benefiting you?
There is a lot of potential in the software, with that said you can do the same steps many different ways. With all that said once we figured out our way the process we move things along is better
Solid but Limited
What do you like best about the product?
Being a browser based client, Info Financials is easy to use with point and click functionality -- and love that I can open multiple tabs/windows across my session, allowing for quick changes between activities.
What do you dislike about the product?
Being browser based means most of the functionality must be programmed and doesn't allow for much user flexibility (with respect to client-side processes)
What problems is the product solving and how is that benefiting you?
Providing cross-platform functionality to users throughout the organization has been key -- with standardized training and support.
My review for cloudsuite healthcare
What do you like best about the product?
Format and layout of this system is very good. It's interface is very simple and easy to use. Everything is located within one platform
What do you dislike about the product?
Sometimes this product is very glitchy. And sometimes work on it becomes Lil bit confusing. This product can't handle tha much server load
What problems is the product solving and how is that benefiting you?
We found great benefits in our accounting related work. We get HR benefits.
CloudSuite Healthcare
What do you like best about the product?
I love how organized this app is, and so easy to use to schedule all my appointments and meetings.
What do you dislike about the product?
Sometimes editing previous schedules is glitchy, but overall it is a great program.
What problems is the product solving and how is that benefiting you?
I have been able to use this app to schedule appointments and reach out directly to those I need to touch base with. It has been a really positive organizational tool.
Aamzing Product And User Friendly Too
What do you like best about the product?
Things I like the most about this product is:-
- Format and the layout of the system is awesome
- You can access everything according to your choice
- You will get correct info always
- Format and the layout of the system is awesome
- You can access everything according to your choice
- You will get correct info always
What do you dislike about the product?
Some of the options are very confusing and you cannot understand easily
What problems is the product solving and how is that benefiting you?
we use this software for accounting purpose like reporting and posting journal entries.
Recommendations to others considering the product:
Its an amazing software with so many high-quality features and I would highly recommend to everyone
- Effective Interface
- User-Friendly
- Effective Interface
- User-Friendly
Lawson provides a wide variety of business solutions in one program
What do you like best about the product?
I like the easy access to business documents. I also like the speed of being able to place an order for business/medical office supplies.
What do you dislike about the product?
The shopping/ordering area is lacking in detail. It would be nice to have photos of products so you have a better idea of what you are ordering.
What problems is the product solving and how is that benefiting you?
Placing orders to send to multiple sites. Viewing payroll and HR benefits.
Recommendations to others considering the product:
It's a one stop shop for employee/business needs.
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