LaunchDarkly
LaunchDarklyReviews from AWS customer
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Transformative Flag Management, Minimal Drawbacks
What do you like best about the product?
I love how straightforward the setup process was with LaunchDarkly, thanks to excellent onboarding support and comprehensive documentation. The ability to implement feature flags prevents errors in production and allows for quick rollbacks, which is crucial for our efficiency and has reduced customer-impacting incidents to almost zero. The context-specific targeting and zero latency evaluations are highly valuable. I appreciate the application's seamless integration across various platforms like Ruby on Rails, Java, and Golang. Its ease of use and speed are fantastic, making it a standout choice despite any cost concerns. I wholeheartedly recommend it with a perfect score of 10 on the recommendation scale.
What do you dislike about the product?
The only downsides are cost.
What problems is the product solving and how is that benefiting you?
LaunchDarkly minimizes incidents to nearly zero, decreases resolution time from hours to minutes, enables safe code deployment, and reduces fear of breakage with feature flags.
Game-changer for safe and fast releases
What do you like best about the product?
LaunchDarkly has made our release process so much smoother. Being able to roll out features gradually and turn them off instantly if something goes wrong has saved us a few headaches already. I like how easy it is to set up flags and target specific users or environments without extra deployment work. The dashboard is clear, the flags update instantly, and the SDKs fit nicely into our stack without a lot of fuss. It’s one of those tools you quickly get used to and then can’t imagine working without.
What do you dislike about the product?
The biggest drawback for me is the cost — it can add up pretty quickly if you have a lot of flags or multiple environments. Managing a large number of flags in the UI can also feel a bit clunky at times. I wish there were more bulk-edit options and a slightly more flexible permission system for larger teams.
What problems is the product solving and how is that benefiting you?
Before LaunchDarkly, we had to coordinate deployments very tightly and roll back code changes manually if something went wrong — which often meant unnecessary risk. Now, we can decouple deployment from release, roll out features to a small percentage of users, and instantly toggle them off if needed. It’s also made it easier to experiment with features in production without impacting all users, which speeds up our feedback loop and reduces stress for both devs and product teams.
Great Feature Solutions, Complex New UI
What do you like best about the product?
I appreciate LaunchDarkly's ease of use, especially the straightforward process for creating feature flags. It simplifies releasing new features and provides the ability to quickly disable them if issues arise. I find individual targeting and the UI very effective, with the targeting allowing for precise control over which users see specific features. Additionally, the ability to create allow and block lists is invaluable for ensuring specific user access. The rollout features and plan scheduling further streamline my workflow.
What do you dislike about the product?
I find the new user interface to be complex compared to the previous version. The old UI was simpler and easier to understand, making navigation and viewing variations straightforward. In the new UI, the main content area is smaller, with the left and right parts taking up a significant portion of the space, which makes it less intuitive to use initially.
What problems is the product solving and how is that benefiting you?
I use LaunchDarkly for easy feature flag creation, managing feature releases, and individual targeting, which aids in controlled rollouts and minimizes risks by allowing quick disabling of faulty features.
LaunchDarkly is the single best all-in-one observability platform
What do you like best about the product?
Initially, we approached highlight because the current ecosystem lacks good logging tools, but we saw the potential to remove our error reporting tool and our frontend session tool. After using the logging tool, we did exactly that. Not only do we now have logging, error reporting, and sessions, but they have a consistent through-line - via traces - that ties them all together. The whole team, from app-support to developers are able to use LaunchDarkly easily; we now use it exclusively and all the time - for every bug or ticket we encounter. Integrating it into existing javascript code is as simple as adding a single sdk call and adding logs for it to consume; sessions are set up just as easily. The team at highlight/LaunchDarkly has worked with us from day one and answers all of our questions or requests quickly and efficiently. They take issues seriously and resolve them.
If you're not using this tool, you're missing out!
If you're not using this tool, you're missing out!
What do you dislike about the product?
I can confidently say that there is nothing more I could want!
What problems is the product solving and how is that benefiting you?
We use most of the feature set of LaunchDarkly. It gives us full insight into the performance of our applications from simple "What happened in this case?" events to "How is the app performing as a whole". The team no longer has to take sessions and error reports and try to match the timing and environment. They're all connected in the tool. Session Replay in particular is offered by scant few in the industry and tying it to logs and bug reports is even better! The UI is clean and easy to navigate, unlike comparable tools which are filled with unnecessary tabs and options that clutter the screen.
The right size APM for our Medium-Sized Business
What do you like best about the product?
Our team evaluated several APM products, but each time we found that they would require a significant investment of time and resources to learn, implement and maintain. That changed when we discovered LaunchDarkly’s APM product (formerly Highlight.io). From the start it felt like the right fit, covering the areas we needed visibility into without feeling overwhelming. The UI is intuitive and the metrics are straightforward and easy to follow.
The customer support has been excellent. The LaunchDarkly team has consistently been responsive to our questions, attentive during the sales process, and equally engaged after implementation.
Two features we turn to the most are: session tracking and session replay. Being able to view detailed session data alongside a visual playback of what the user experienced has been useful for troubleshooting. The ability to link session data directly to errors has been a significant improvement over our previous tools.
Another feature we’ve found useful is the Weekly Digest. It provides a high-level view of sessions, usage, and errors across multiple environments for the past week which is a great tool for managers and overseeing multiple applications and environments.
The customer support has been excellent. The LaunchDarkly team has consistently been responsive to our questions, attentive during the sales process, and equally engaged after implementation.
Two features we turn to the most are: session tracking and session replay. Being able to view detailed session data alongside a visual playback of what the user experienced has been useful for troubleshooting. The ability to link session data directly to errors has been a significant improvement over our previous tools.
Another feature we’ve found useful is the Weekly Digest. It provides a high-level view of sessions, usage, and errors across multiple environments for the past week which is a great tool for managers and overseeing multiple applications and environments.
What do you dislike about the product?
We have not really had any issues. As an early customer of the APM product, there were some issues initially getting all the various .NET frameworks running, but their customer support team handled those quickly and got us up and running.
What problems is the product solving and how is that benefiting you?
When applications experience performance issues, we use the suite of tools to quickly identify where to start and more efficiently diagnose root causes. It’s also valuable for uncovering related problems, spotting patterns, and understanding timelines. The ability to search historically and pinpoint bugs has saved us valuable time. Having this available to our team has given us greater insight into our customers’ actions and behaviors.
Effortless Setup, Speeds Up Deployment
What do you like best about the product?
I appreciate how easy it was to set up LaunchDarkly, thanks to their useful documentation and blog posts. The feature flag management is exceptional, allowing product teams to toggle features without needing developers, which accelerates our deployment process significantly.
What do you dislike about the product?
I would like to see more extensive documentation with additional examples of flags. This would be beneficial for better understanding and leveraging the full functionality of LaunchDarkly.
What problems is the product solving and how is that benefiting you?
I use LaunchDarkly for easy feature flag management, enabling faster deployments and allowing product teams to toggle flags without developer involvement.
You can't solve user experience issues without replicating what the user did.
What do you like best about the product?
Session Replay with the capability to redact data is an amazing capability to understand securely and clearly why a user is struggling within an application. This is exactly what LaunchDarkly does. This is a killer app feature that allows customer success, product and engineering teams to all be on the same page on the root cause of reported issues. The end result is more delighted users and the implementation of session replay was rapid and the support we received was awesome.
What do you dislike about the product?
To gain greater value with the observability, you will want to build dashboards aligned to the problems you are looking to solve.
What problems is the product solving and how is that benefiting you?
Session Replay was the primary use case to solve for better responsiveness with customers. Additionally, we wanted stronger observability across the product stack.
Streamlined Feature Management with Room for Improvement
What do you like best about the product?
I appreciate how straightforward it is to add new feature flags and how simple it is to turn permissions on or off for various user levels. The UI is user-friendly and makes it easy to find and manage flags quickly. I really enjoy using LaunchDarkly, and its ability to manage user features based on what they should be seeing or not is invaluable.
What do you dislike about the product?
I find it a bit tricky to target groups instead of users. Adding groups to a flag could be a little more straightforward. I find the context and segment terminology a bit unintuitive when adding groups to a flag.
What problems is the product solving and how is that benefiting you?
I use LaunchDarkly to easily toggle permissions for user access to features, making it simple to manage what features are available based on SKU, which benefits my work by streamlining feature rollouts.
Excellent service that helps us roll out and roll back features with relative ease
What do you like best about the product?
It's very intuitive and I love that we can roll back changes at the flick of a button rather than having to roll back our entire app stack.
What do you dislike about the product?
Implementing the code in your application requires some effort, but once it's in place, it's a dream to work with.
What problems is the product solving and how is that benefiting you?
Allows us to rollout features with ease and allows us to customise what features are available for certain customers.
Impressive Feature Control with Seamless Integration
What do you like best about the product?
I love using LaunchDarkly for its user segmentation and feature flagging, which greatly enhance our feature control capabilities. The setup process was smooth due to excellent documentation and support from a customer success manager. The low latency and streaming capabilities stand out, ensuring a super smooth user experience. The platform's pricing is also reasonable, making it a compelling choice for our needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use LaunchDarkly to secure smooth user experiences when launching features, enabling us to quickly toggle features and identify issues, reducing downtime and breakage calls, and enhancing app robustness with efficient user segmentation and feature control.
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