Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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Innovative Features, But Reporting Needs Smoother Workflow
What do you like best about the product?
Innovation and things that are improving
What do you dislike about the product?
Some screens like Transaction Tester do not always show completely accurate info. The custom report results have to keep selecting options and sorting after looking at each entry.
What problems is the product solving and how is that benefiting you?
Tax rules and data in place for compliance.
Excellent for Complex Tax Decisions, But Data Extracts Need Improvement
What do you like best about the product?
Handles very complex tax decisions utilizing lots of transaction factors & where it's not built in functionality, you can build custom rules.
What do you dislike about the product?
Transaction detail extracts are multi-line & make analysis difficult
What problems is the product solving and how is that benefiting you?
Vertex is handling tax calculations on a large volumn of transactions across all of the USA, with constantly changing rates & regulations.
Still Learning the Ropes
What do you like best about the product?
Just started working with Vertex. Still Learning
What do you dislike about the product?
So far I like it using it. Just started so I dont have anything bad to say
What problems is the product solving and how is that benefiting you?
Still Learning Vertex. So far I haven't had any issues
Overall good product
What do you like best about the product?
Vertex helps with automating the sales tax prep process and helps keep us up to date with current tax law.
What do you dislike about the product?
Vertex customer support can be difficult at times.
What problems is the product solving and how is that benefiting you?
Vertex helps us not have to use Excel to calculate sales tax and integrates with Omni to make getting data easier.
Accurate Tax Calculations, But Reporting Needs Simplifying
What do you like best about the product?
For accurately calculating tax rates for all the different jurisdictions.
What do you dislike about the product?
Creating reports can be quite complicated
What problems is the product solving and how is that benefiting you?
They are helping us accurately map our products to taxability categories so that our POs have the correct tax.
Easy Setup, But Customer Service Is Slow
What do you like best about the product?
ease of configuration, logical thought porocess
What do you dislike about the product?
customer service assistance can take a long time
What problems is the product solving and how is that benefiting you?
Currently allocation tables for office usage
Helpful Rep. and Engaging Courses
What do you like best about the product?
I like the courses and online training and certificates that are available. I like that I can contact the help desk and someone to help with any issues. Even the events are fun and the presenter are very interactive. Everyone is super friendly.
What do you dislike about the product?
Nothing at all. All the courses are very useful.
What problems is the product solving and how is that benefiting you?
It helpful with our return filing and taking all the different type or report and creating useful reports that we can review. It makes every monthly compliance smooth when the BU do it right.
Seamless Integration, But VITR Needs an Update
What do you like best about the product?
everything is integrated and works together
What do you dislike about the product?
VITR seems outdating from a return filing perspective
What problems is the product solving and how is that benefiting you?
sales tax compliance and tax engine
Excellent Taxability Insights, But Reporting Needs Improvement
What do you like best about the product?
The taxability information available in the tool. I am able to look up a specific taxability category and see what states a product is taxable in as well as the specific state rules related to that product.
What do you dislike about the product?
When it comes to reporting, I find that some of the reports in Vertex are confusing and feel more like a data dump than a truly usable report. While using Vertex's reporting features, I often had to manually manipulate the data quite a bit just to extract the information I needed.
What problems is the product solving and how is that benefiting you?
I don't believe Vertex is actually solving any major problems for us, but it does offer significant benefits through its available tools, which assist with the audit process and support my daily sales tax tasks. While Vertex provides what I need, I feel that we are not utilizing its full potential.
Industry-Leading Products and a Supportive Community, with Improving Phone Support
What do you like best about the product?
Best products in the industry. Vertex is a family of customers and employees
What do you dislike about the product?
Vertex Support Phone line quality fell a couple of years ago, but is improving.
What problems is the product solving and how is that benefiting you?
Taxability of various products lines
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