Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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7 Vertex O-Series Implementations complete.
What do you like best about the product?
The customization it offers and the dependability.
What do you dislike about the product?
Address verification is not accurate. Some things are far more complicated then need be.
What problems is the product solving and how is that benefiting you?
Automation of tax calculation
Accurate Tax Calculations with Every Feature Making an Impact
What do you like best about the product?
the ability to calculate taxes with updated jursidiction rulings, something our internal home-grown system was unable to do.
What do you dislike about the product?
none of the features we have implemented or used have been unhelpful. each one is useful and makes an impact
What problems is the product solving and how is that benefiting you?
categorizing our assortment of 100k items which is allowing us to reach our kpi of 99.98% tax accuracy.
Robust Features, But Not as Intuitive as Avalara for New Users
What do you like best about the product?
It is very robust and the user experience for mapping and creating rules is greet.
What do you dislike about the product?
Not the most intuitive use. I was with Avalara for many years and Im new to Vertex, and so far, ease of use seems better with Avalara. but again, Im new
What problems is the product solving and how is that benefiting you?
Currently we are using Vertex for tax calculations on resale tickets from resellers. The instance so far is great.
Seamless Tax Integration, But Support Response Needs Improvement
What do you like best about the product?
Seemless tax info returned from Vertex cloud to our ERP. SIC log
What do you dislike about the product?
Vertex support is slow to address issues. I entered 1 on 10/21 and they had uncertainty if the $64,000 support that we pay is covered. Issue is still not resovled
What problems is the product solving and how is that benefiting you?
Tax compliance
It was great way to connect and keep updated what’s going on in the current environment
What do you like best about the product?
It's great Tax product and streamlined tax calculation
What do you dislike about the product?
Internal tax engine and when calculation happens in market place
What problems is the product solving and how is that benefiting you?
E in voicing and ECW
CSAM
What do you like best about the product?
Our CSAM, Tom Carter is great. I would highly recommend him to anyone. He is very good at his job. Great presenter at Exchange. Very valuable asset. Knows the product inside and out.
What do you dislike about the product?
The process around submitting a service request. The documentation and process to prove our case is cumbersome and time consuming. Research should be more proactive in my opinion and meet me in the middle at least. I'm in the leasing industry and it is unique. I feel that I constantly have to prove what I need instead of research trying to understand. Cases are closed without resolution and understanding.
What problems is the product solving and how is that benefiting you?
Indirect sales and use taxes, CUT.
Excellent experience
What do you like best about the product?
The availability of assistance from internal consultants
What do you dislike about the product?
Although helpful, some processes can be a bit manual
What problems is the product solving and how is that benefiting you?
US and international sales and VAT calculations, respectively
Great user experience and tax content
What do you like best about the product?
Vertex has a lot of different content for many scenarios. The user interface is intuitive and easy for end users to follow. Standard APIs are also great and the different accelerators simplify the integration.
What do you dislike about the product?
Would like header level flex fields to be included and more functionality around bundle payments.
What problems is the product solving and how is that benefiting you?
Consolidating tax decisions to the tax department only.
Vertex is very user friendly. Employee are passionate and knowledgeable.
What do you like best about the product?
Easy to find solutions to my questions. Walk through processes are in details.
What do you dislike about the product?
Maybe some emails about relatives educations programs would be great.
What problems is the product solving and how is that benefiting you?
Tax mapping, researches and tax rates.
Vertex can handle complex sales and use tax transactions .
What do you like best about the product?
Capabilities to handle complex transactions
What do you dislike about the product?
A lot of features and capabilities are hard to handle and it requires great investment of times and resources to learn.
What problems is the product solving and how is that benefiting you?
Sales tax calculation
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