Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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Sales and Use Tax Manager
What do you like best about the product?
Flexibility, highly customizable with excellent tax calculation results
What do you dislike about the product?
Dates are very complex, frequent changes requiring updates and product support front line lack of knowledge
What problems is the product solving and how is that benefiting you?
Vertex continues to include additional sales tax returns in Vertex Returns products and adding new taxability categories to Vertex O Series OD
My vertex experience
What do you like best about the product?
Product Support Team answeres in a timely manner
What do you dislike about the product?
Too many fields that are not user friendly
What problems is the product solving and how is that benefiting you?
Right now there is a problem that is currently not solved
Very easy to use, support always very helpful
What do you like best about the product?
For On Demand, I like the automatic updates
What do you dislike about the product?
I haven't had any issues with Vertex as of today
What problems is the product solving and how is that benefiting you?
They make it easy to stay up to date with tax law updates/changed
Senior IT manager
What do you like best about the product?
Very comprehensive option to define tax rules
What do you dislike about the product?
A small, traditional display for setting rules.
What problems is the product solving and how is that benefiting you?
Nothing special in mind
Awesome integration with SAP
What do you like best about the product?
Accurate and performance is great in production environment.
What do you dislike about the product?
Improve UI and error investigation tools.
What problems is the product solving and how is that benefiting you?
Complex tax scenarios and up-to-date rules
Tax Engine on a global scale
What do you like best about the product?
Sophisticated content and very knowlegdeable staff
What do you dislike about the product?
Sometimes slow internal processes to get to a satisfying answer
What problems is the product solving and how is that benefiting you?
Multinational company with a big amount of tax rules
Great Product
What do you like best about the product?
Vertex O series is configured to handled standard data as well as providing flexiblity. Using flexible fields, tax assist rules, and lookup tables have allowed our business to configure our indirect calculations properly and provided detail reports for returns.
What do you dislike about the product?
More training is needed to better understand everything Vertex can do. Not necessarily a bad thing, however, if a cost is involved the company may not be happy to allow us to enrol.
What problems is the product solving and how is that benefiting you?
We are currently implementing Vertex O series after using Q series for many years. We have so many exceptions that the billing team has to manual calculate tax for TN, FL discretionary, out of city limits, etc. We are excited to fix these issues.
Vertex is great
What do you like best about the product?
Easy to use, so much helpful information.
What do you dislike about the product?
I am not an experienced user but what I have heard in the sessions are tax certificate management and cumbersome reporting.
What problems is the product solving and how is that benefiting you?
We do business in all 50 states so it helps us stay organized and provides vital filing information.
Vertex Soluiton
What do you like best about the product?
When connecting with the right resources guided in the right direction to the necessary solution.
What do you dislike about the product?
Difficulty navigating the learning materials.
What problems is the product solving and how is that benefiting you?
It is helping solve the associated sales tax for shipping and handling.
Reliable Except for Several New Issues
What do you like best about the product?
Vertex has been our mainstay for tax determination and calculation from SAP for several years. We like the ease of generating O-series reports for SUT and VAT reporting, and the tax area IDs in our SAP vendor and customer master automatically.
What do you dislike about the product?
We have had a positive experience mostly at first until the last couple of years when we stopped getting O-series logs for all of our transactions and the RFC_UPDATE call doesn't trigger at times, leaving lots of transactions with taxes not calculated. Thankfully, we have been able to connect with several talented individuals at Vertex who are now working on getting this rectified. However, the process for getting the fix identified has been slow and is still in progress.
What problems is the product solving and how is that benefiting you?
determining and calculating tax for many facilities across the world where we have SAP deployed
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