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External reviews are not included in the AWS star rating for the product.


    Tim H.

Vertex classic cloud user

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Vertex easily analyzes thousands of Accounts Payable invoices for sales tax calculations. It integrates well with our ERP program, Workday.
What do you dislike about the product?
I find Vertex classic cloud very limited in ability to allow manual entry for apportionment for national supplier invoices where some states tax service and others don't.
What problems is the product solving and how is that benefiting you?
Company I work for only does use tax reporting. Once I exempt a supplier in Vertex after determining non taxable (most suppliers used are not taxable), Vertex eliminates from future sales/use tax calculations. This is helpful as I've got the suppliers Vertex analyzes in monthly integration down to 3-5 that need review for sales taxs implications.


    Telecommunications

Vertex Review

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Ease of use and user interface make interactions very easy
What do you dislike about the product?
customization options can be overwhelming
What problems is the product solving and how is that benefiting you?
complex tax rules and numberous jurisdictions


    Telecommunications

More Capabilities Than I Realized

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Vertex is vast in capabilities and strong in support
What do you dislike about the product?
Nothing of note! Still learning about all that it can offer
What problems is the product solving and how is that benefiting you?
Vertex custom categories have been a game changer for our company.


    Hospital & Health Care

Vertex Review

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
The Vertex support we receive and the contistency of the results.
What do you dislike about the product?
Discontinuing certain support / updates for older products.
What problems is the product solving and how is that benefiting you?
Properly calculating / taxing our products and services.


    Latonya C.

Vertex Is The Bomb!

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
They take the guess work out of sales tax.
What do you dislike about the product?
Some Reporting functionality or lack there of.
What problems is the product solving and how is that benefiting you?
None at this time.


    Bernice L.

Vertex Review

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
I enjoy how user friendly Vertex is when it comes to configurations and understanding how to navigate to areas I would like. Generally if a ticket on a question is submitted, we get a response from the team promptly.
What do you dislike about the product?
Tax Rules can be difficult to follow/time consuming to discover when you're searching specifically for industry specific rules.
What problems is the product solving and how is that benefiting you?
Vertex is allowing me to help clients streamline their sales & use tax processes in a simple way.


    Renewables & Environment

Amazing experience with Vertex support and the UI

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
The UI is very user friendly and intuitive.
What do you dislike about the product?
I like it so far. No downsides for Vertex.
What problems is the product solving and how is that benefiting you?
Indirect Taxes and ease of tax calculation.


    fay b.

Very enlightening

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Meeting and Interaction withn other users
What do you dislike about the product?
Have had some issues with support when needed
What problems is the product solving and how is that benefiting you?
Upgrading from Q to O series


    Shiv Kumar G.

Vertex

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
Automated monthly updates, vertex accelator
What do you dislike about the product?
Sometimes we see Performance issues which cause issues
What problems is the product solving and how is that benefiting you?
Tax calculations and varulious tax assist rules


    Hospital & Health Care

Vertex helps with indirect tax.

  • October 28, 2024
  • Review provided by G2

What do you like best about the product?
The monthly tax rate updates and the use of product classes for taxability categories.
What do you dislike about the product?
It is difficult upgrading from Vertex Q to Vertex O. I wish it was easier.
What problems is the product solving and how is that benefiting you?
Ease in filing sales tax returns.