Vertex 3D Visualization Platform
Vertex SoftwareReviews from AWS customer
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User-Friendly Platform with Room for Better Reporting
What do you like best about the product?
Vertex is user friendly and I enjoy being part of Vertex community and university to get more product insights.
What do you dislike about the product?
The reporting and analytics can be better
What problems is the product solving and how is that benefiting you?
The software's indirect tax and reporting features are notable. I found the tools for managing indirect taxes and generating reports to be effective and useful for my needs.
Tax Director Review
What do you like best about the product?
The integration with our ERP throughout our process.
What do you dislike about the product?
Each tool requires new implementation and a lot more money to use.
What problems is the product solving and how is that benefiting you?
They are solving our sales tax compliance and booking for our financials.
Excellent Tax Tools and Support, But Community Site Needs Improvement
What do you like best about the product?
It Support and Training University. The tax calculating product is obviously doing excellent job.
What do you dislike about the product?
Its webpage called community site. Specially login page has unnecessarily kept username and password boxes in next page.
What problems is the product solving and how is that benefiting you?
Correct tax calculations and helping in filing returns on time.
Meets ERP Needs, But Support Access Could Improve
What do you like best about the product?
The product delivers what we need to work with our ERP system
What do you dislike about the product?
When an issue arise sometimes its difficult to get someone in support to respond.
What problems is the product solving and how is that benefiting you?
Tax assist rules
Vertex: My Favorite Tool for 16 Years and Counting
What do you like best about the product?
I love the Vertex product because it is a great tool for the user. I have worked with many products in the industry and Vertex is by far my favorite.
What do you dislike about the product?
I can't really say there has been anything I dislike about Vertex. I have been a user off and on for almost 16 years.
What problems is the product solving and how is that benefiting you?
We are going through an implementation we of Vertex O series and Vertex returns this will help streamline our manual process.
Automation Made Easy, But Communication Needs Improvement
What do you like best about the product?
More automation of things we had been doing manually
What do you dislike about the product?
At times, communication can be lacking, particularly regarding support tickets and updates or changes.
What problems is the product solving and how is that benefiting you?
RTE handles tax rate updates for our retail locations instead of a person manually changing those. Also, the return prep is cleaner than where we were previously.
Great MDU and Release Summaries, But Vertex Support Needs Improvent
What do you like best about the product?
MDU and service release summaries are provided, and the content updates are shared quite frequently.
What do you dislike about the product?
Vertex support taking so many time to understand the
What problems is the product solving and how is that benefiting you?
This has been helpful for our SUT compliance process.
nice product which requires better support team
What do you like best about the product?
I like the product and capability that it has
What do you dislike about the product?
support is always a nightmare to get hold of account rep or customer team unless you are a gold tier
What problems is the product solving and how is that benefiting you?
reporting problems
new rate changes
new rate changes
Accurate Rates and Helpful Support, But Reporting Needs Improvement
What do you like best about the product?
Accurate rates. The customer support is responsive and helpful.
What do you dislike about the product?
We have to set up our own custom reports and use pivot tables to summarize data. We thought the reports out of Vertex would already provide summarized data. The reports are not as user friendly as we hoped.
What problems is the product solving and how is that benefiting you?
Accurate rates.
User-Friendly Interface, But Compatibility Can Be Tricky with Older Systems
What do you like best about the product?
I like the user friendleyness of the product
What do you dislike about the product?
we use an old system so they compatibility is difficult at times
What problems is the product solving and how is that benefiting you?
the right tax rate is being used
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