We started with the antivirus solution, TrendAI Vision One Endpoint Security, after switching from Sophos. Initially, our focus was antivirus, but later we expanded to include multiple TrendAI Vision One products: XDR for Networks, Managed SOC, and Cloud Endpoint Security.

Our deployment covers endpoints, network sensors, and integrations with Active Directory and Microsoft. We use virtual sensors for full network visibility and maintain a hybrid environment with both private and Azure cloud infrastructure.

Our customers are mainly in the public sector—municipalities, cities, healthcare, and retirement homes—so ransomware is a major concern. TrendAI Vision One provides tools to fend off attacks and allows us to use virtual patching to quickly close vulnerabilities without waiting for traditional patches.

TrendAI Vision One has significantly enhanced our visibility into vulnerabilities and security incidents. Unlike Sophos, which only offered basic antivirus protection, TrendAI Vision One provides comprehensive insight into user behavior, dark web login monitoring, and open vulnerabilities.

We can now see everything from a single platform, which simplifies security operations and reduces complexity. It also allows for real-time risk management linked to live data, enabling continuous improvement rather than periodic reviews.

The Swiss TrendAI Vision One team supported us closely in refining our cybersecurity processes, leading to substantial overall progress and reduced cyber risk across the organization.

The rollout was quick thanks to the cloud-based infrastructure of TrendAI Vision One Complete, which eliminated the need for additional hardware. The central visibility of the platform is particularly valuable: users can log in and immediately identify areas of high risk. The unified dashboard highlights vulnerable areas at a glance, streamlining remediation.

Attack Surface Risk Management (ASRM) is also a key feature, helping prioritize assets based on criticality and data sensitivity. For instance, devices holding high-value data receive more attention in risk scoring.

The platform's ability to provide insights across multiple protection layers helps us address vulnerabilities quickly and efficiently. The system's simplicity and consolidated data have also made managing risks far more effective than before.

The main area of improvement lies in the Workbench interface. When investigating alerts, users often have to navigate through multiple windows and tabs to gather all relevant information. Consolidating case details into a single, more intuitive view would streamline investigations and save time. Otherwise, the solution's functionality is well-balanced.

We've had the solution for a little more than two years.

The solution's stability is excellent. We have not experienced any issues or downtime since implementation.

Scalability has been strong. We began with server deployments and are now rolling out to 2,200 client devices. The process has been seamless, requiring minimal additional configuration.

We have had an excellent experience with TrendAI Vision One's customer and technical support. The Swiss TrendAI Vision One team provides consistent, personalized assistance, with dedicated contacts who understand our setup well.

They have been very responsive, and we even have an ongoing relationship with them beyond technical support. Overall, I would rate the service a nine out of ten for professionalism, consistency, and expertise.

Our previous solution was Sophos Endpoint Protection, which reached end-of-life. We evaluated multiple vendors, including Sophos's new offerings, but TrendAI Vision One stood out due to its platform capabilities, the SOC integration potential, and especially the excellent support from the Swiss TrendAI Vision One team.

The switch was smooth, and TrendAI Vision One's modern detection capabilities and compatibility with both legacy and modern systems were major advantages over Sophos's on-premises, outdated setup.

There were no major deployment issues. The initial rollout was phased, starting with servers before moving to clients. TrendAI Vision One Switzerland supported the implementation directly, ensuring smooth execution.

The initial setup was straightforward. We rolled out the solution to around 1,000 on-premises data center servers over two to three months. The process was divided into test, review, and full rollout phases, which helped minimize issues. The overall setup was simple and efficient, especially for the scale of deployment.

Implementation was handled internally by two people: myself and one team member. We managed all phases from planning and clarification to deployment.

TrendAI Vision One Switzerland provided close technical guidance during the process, and later, the service provider Pingas in Germany assisted with SOC integration. Our ongoing maintenance involves eight people from our team, although the TrendAI Vision One solution itself requires little upkeep.

Return on investment was not a primary goal. We offer managed services to our clients, with antivirus protection included as part of the package rather than a separate revenue stream. The investment was made to ensure robust cybersecurity and operational reliability. However, we plan to expand some of these services to external customers to achieve a return in the future.

We have an Enterprise Agreement with TrendAI Vision One, a six-year strategic partnership covering a defined consumption volume. Pricing is considered fair for the range of functions included. It's neither excessively high nor low, and overall, it aligns well with the value provided.

We evaluated multiple alternatives, including Sophos's updated solutions, but TrendAI Vision One prevailed due to its modular service structure, modern platform design, and strong support from the Swiss TrendAI Vision One team.

I would recommend others to evaluate this solution, especially with the support of a trusted partner during the introduction phase. Having expert guidance early on helps with configuration and understanding the platform's capabilities. TrendAI Vision One also consolidates vendor management effectively, reducing the need for multiple partners.

I would rate TrendAI Vision One a nine out of ten.

Foreign Language: (German)

Zentralisierte Sichtbarkeit und konsolidierte Einblicke – für ein schnelleres und einfacheres Schwachstellenmanagement.

Was ist unser primäres Einsatzszenario?

Wir haben mit TrendAI Vision One™ – Endpoint Security begonnen, nachdem wir von Sophos gewechselt hatten. Anfangs lag der Schwerpunkt ausschließlich auf dem Antivirenschutz. Inzwischen nutzen wir jedoch mehrere

Module der Plattform TrendAI Vision One – darunter XDR (Extended Detection & Response) für Netzwerke, Managed SOC und Cloud Endpoint Security.

Unsere Implementierung umfasst Endpoints, Netzwerksensoren sowie Integrationen mit Active Directory und Microsoft. Durch den Einsatz virtueller Sensoren erreichen wir vollständige Netzwerksichtbarkeit. Unsere Umgebung ist hybrid aufgebaut – mit privater sowie Azure-Cloud-Infrastruktur.

Wie hat die Lösung unserem Unternehmen geholfen?

Unsere Kunden stammen überwiegend aus dem öffentlichen Sektor – Gemeinden, Städte, das Gesundheitswesen und Pflegeeinrichtungen – für die Ransomware eine zentrale Bedrohung darstellt. TrendAI Vision One bietet leistungsstarke Tools zur Abwehr solcher Angriffe und ermöglicht virtuelles Patchen, sodass Schwachstellen umgehend geschlossen werden können, ohne auf klassische Patches warten zu müssen.

TrendAI Vision One hat unsere Transparenz hinsichtlich Schwachstellen und Sicherheitsvorfällen erheblich verbessert. Im Gegensatz zu Sophos, das lediglich grundlegenden Antivirenschutz bot, liefert TrendAI Vision One umfassende Einblicke in Nutzerverhalten, Dark-Web-Anmeldungen und offene Schwachstellen.

Heute haben wir alle sicherheitsrelevanten Daten auf einer einzigen Plattform, was den Betrieb vereinfacht und Komplexität reduziert. Zudem erlaubt die Lösung Echtzeit-Risikomanagement auf Basis von Live-Daten – ein kontinuierlicher Verbesserungsprozess statt punktueller Überprüfungen.

Das Schweizer Trend Micro Team hat uns bei der Optimierung unserer Cybersecurity-Prozesse eng begleitet. Das führte zu deutlichen Fortschritten und einer spürbaren Reduktion des Cyberrisikos in der gesamten Organisation.

Was ist am wertvollsten?

Die Implementierung verlief zügig, dank der Cloud-basierten Architektur von TrendAI Vision One, die keine zusätzliche Hardware erforderte. Besonders wertvoll ist die zentrale Transparenz der Plattform: Nutzer können sich einloggen und sofort risikoreiche Bereiche identifizieren. Das einheitliche Dashboard zeigt Schwachstellen auf einen Blick und erleichtert deren Behebung.

Ein herausragendes Feature ist das Cyber Risk Exposure Management (CREM), das Assets nach Kritikalität und Datenwert priorisiert. Systeme mit sensiblen oder geschäftskritischen Daten werden im Risikoscore entsprechend stärker gewichtet.

Durch die ganzheitliche Sicht über mehrere Schutzebenen hinweg können Schwachstellen schnell und effizient adressiert werden. Die einfache Bedienbarkeit und die konsolidierten Daten haben das Risikomanagement deutlich effektiver gemacht.

Was könnte verbessert werden?

Der Hauptverbesserungsbedarf liegt in der Workbench-Benutzeroberfläche. Bei der Untersuchung von Warnmeldungen müssen Anwender häufig zwischen mehreren Fenstern und Tabs wechseln, um alle relevanten Informationen zu erfassen. Eine konsolidierte, intuitivere Fallansicht würde Analysen beschleunigen und Zeit sparen. Abgesehen davon ist die Funktionalität der Lösung sehr ausgewogen.

Wie lange nutzen wir die Lösung?

Wir verwenden TrendAI Vision One seit etwas mehr als zwei Jahren.

Wie beurteile ich die Stabilität der Lösung?

Die Stabilität ist ausgezeichnet. Seit der Implementierung kam es zu keinerlei Ausfällen oder Problemen.

Wie beurteile ich die Skalierbarkeit?

Die Lösung ist hochgradig skalierbar. Wir begannen mit Server-Deployments und haben die Nutzung mittlerweile auf 2.200 Client-Geräte ausgeweitet – reibungslos und ohne größeren Konfigurationsaufwand.

Wie ist der Kundenservice und Support?

Unsere Erfahrungen mit dem Kunden- und technischen Support von Trend Micro sind durchweg positiv. Das Schweizer Trend Micro Team bietet eine konstante, persönliche Betreuung mit festen Ansprechpartnern, die unsere Umgebung bestens kennen.

Die Reaktionszeiten sind hervorragend, und die Zusammenarbeit geht über reine Supportfälle hinaus. Insgesamt bewerten wir den Service mit neun von zehn Punkten – für Professionalität, Zuverlässigkeit und Fachkompetenz.

Welche Lösung haben wir zuvor genutzt und warum der Wechsel?

Zuvor setzten wir Sophos Endpoint Protection ein, dass das End-of-Life-Stadium erreicht hatte. Nach Evaluierung mehrerer Anbieter – auch der neuen Sophos-Lösungen – überzeugte TrendAI Vision One durch seine Plattformfähigkeiten, SOC-Integrationspotenziale und den hervorragenden Support des Schweizer Teams.

Der Wechsel verlief reibungslos. Besonders die modernen Erkennungsmechanismen und die Kompatibilität mit sowohl älteren als auch modernen Systemen stellten deutliche Vorteile gegenüber der veralteten On-Premises-Struktur von Sophos dar.

Wie war die Erstimplementierung?

Es traten keine nennenswerten Probleme auf. Die Einführung erfolgte phasenweise, zunächst auf Servern, danach auf Clients. Die Implementierung wurde direkt vom Schweizer Trend Micro Team unterstützt und verlief reibungslos.

Insgesamt war die Einrichtung unkompliziert: Rund 1.000 Server im Rechenzentrum wurden innerhalb von zwei bis drei Monaten in Test-, Review- und Rollout-Phasen eingeführt. Der Prozess war effizient und gut strukturiert – besonders angesichts der Deployment-Größe.

Wer war am Implementierungsprozess beteiligt?

Die Implementierung erfolgte intern durch zwei Personen – mich selbst und einen weiteren Kollegen. Wir betreuten alle Phasen, von der Planung bis zum Rollout.

Das Schweizer Trend Micro Team leistete dabei enge technische Unterstützung. Später übernahm der deutsche Dienstleister PingUs die Integration des SOC. Die laufende Wartung wird von acht internen Mitarbeitenden übernommen, wobei der Pflegeaufwand der Lösung insgesamt gering ist.

Wie war der ROI?

Ein direkter Return on Investment war kein vorrangiges Ziel. Wir bieten unseren Kunden Managed Services an, bei denen Antivirenschutz im Gesamtpaket enthalten ist. Die Investition diente vor allem der Cyber-Resilienz und Betriebssicherheit. Künftig planen wir jedoch, Teile dieser Services auch extern anzubieten, um einen ROI zu erzielen.

Wie bewerte ich Preisgestaltung, Einrichtung und Lizenzierung?

Wir verfügen über ein Enterprise Agreement mit Trend Micro – eine sechsjährige strategische Partnerschaft mit definiertem Verbrauchsvolumen. Das Preisniveau ist für den Funktionsumfang angemessen: weder überhöht noch niedrig, sondern im Einklang mit dem gebotenen Mehrwert.

Welche Alternativen wurden evaluiert?

Wir haben mehrere Anbieter geprüft, darunter auch die neuen Sophos-Lösungen. TrendAI Vision One setzte sich durch – dank modularer Servicearchitektur, moderner Plattformstruktur und der starken Unterstützung durch das Schweizer Team.

Welchen Rat würde ich anderen geben?

Ich empfehle, diese Lösung in Betracht zu ziehen – insbesondere mit Unterstützung eines kompetenten Partners in der Einführungsphase. Fachliche Begleitung hilft, die Plattform optimal zu konfigurieren und ihr volles Potenzial auszuschöpfen. Zudem vereinfacht TrendAI Vision One das Vendor Management, da mehrere Anbieter überflüssig werden.

Ich bewerte TrendAI Vision One mit neun von zehn Punkten.

Welches Bereitstellungsmodell nutzen wir?

Hybrid-Cloud-Umgebung

We use TrendAI Vision One for our endpoint protection in our data center, mostly focused around our server assets, and we do anti-malware, intrusion prevention, as well as firewall, host-based firewall capabilities.

The ease of configuration, customization, and organization are what I appreciate the most about TrendAI Vision One.

It is a bit slow to implement kernel support on the Linux side. When doing patching and upgrades on our Linux servers, we often find that the Trend agent doesn't support the kernel version. It's usually not far behind, but we often are in a position where we may not be properly protected for a period.

We started using Trend Deep Security, which was the product prior to TrendAI Vision One, seven or eight years ago, and then we transitioned to TrendAI Vision One two years ago. While we have been using TrendAI Vision One proper for two years, we had essentially the same product in an on-prem version for seven or eight years.

We've had performance issues with the agents of TrendAI Vision One at odd times, but I wouldn't say it's been a widespread issue or a common issue. Once in a while, there have been things that we've attributed to Trend.

The scalability of TrendAI Vision One seems infinite. We're not a huge organization, so we haven't really run into any limitations, but it appears it can scale to accommodate and serve any of our purposes.

The quality of support for TrendAI Vision One is generally very good. If we have any issues with support, we can leverage our sales engineer for support or escalation. I really haven't had any concerns. I have contacted the technical support or customer support via phone number or ticket.

We have used Microsoft Defender, Sophos, as well as McAfee as alternatives to TrendAI Vision One. I prefer TrendAI Vision One more compared to those alternatives.

We transitioned from our on-premises Deep Security deployment to Vision One, and the process was relatively smooth. However, we encountered a few challenges related to legacy configurations and ensuring proper connectivity to our server assets. With an on-premises software application, we didn’t have to worry about internet accessibility for some of our server nodes. Consequently, we faced issues getting non-internet-connected server endpoints to communicate with the cloud. Luckily, there is a solution for that, but it took some time to get everything functioning properly.

TrendAI Vision One is a large product suite. There are many features that we don't have fully deployed, but the amount of time it took for us to go from on-prem to the cloud for similar services without onboarding anything new that TrendAI Vision One offered was two months for 400 assets, server nodes.

It has reduced our time to detect and respond to threats, but I don’t have a way to quantify that.

I know the pricing for TrendAI Vision One. It's been a while, but it doesn't seem bad. They made some changes to their pricing in the past. It used to be a per-server node pricing structure, but now they do it by credits. I would say it's improved because we can, for the same investment, shift and adjust which capabilities we're leveraging within the platform. It's not super expensive. It's definitely an increased cost over leveraging Microsoft Defender, which we already have the licensing and capability for. We chose to spend money on this as opposed to leveraging a product that we already had, but the cost is fair.

The sensors we're using include the anti-malware products, and we have the EDR sensors deployed on our server endpoints. They have network sensors and other features, but we're not leveraging any of those.

We started onboarding some of our services in the last three or four months to TrendAI Vision One to gain more visibility, so it's early in that adoption. We haven't taken any action based on alerts or notifications from TrendAI Vision One, as we're still in the early stages of getting our third-party services set up and monitored.

TrendAI Vision One hasn't helped us consolidate use of security vendors. This product is solely used for one purpose. We're not leveraging TrendAI Vision One for other areas within IT or at our company, so we haven't reduced silos. We had an opportunity to go with Defender, which would have reduced the number of products we use, but instead we decided to keep using Trend because we did appreciate it. I'm not sure if TrendAI Vision One has helped me to reduce the noise from false positives.

I would rate TrendAI Vision One a nine out of ten.

Our main goal with TrendAI Vision One is to ensure comprehensive security coverage for all our devices and clients worldwide. We're concerned with far more than just traditional antivirus protection. With this solution, I can now see in detail which software updates have already been installed and which security vulnerabilities still exist. The comprehensive reporting and intelligent protective measures give me significantly more control than before. We can now cover all servers uniformly and completely, which is something that wasn’t possible with our previous solution at this level of quality.

The dashboard is the heart of TrendAI Vision One for me. What I particularly appreciate is the flexibility: each colleague can create their own dashboard, and I still maintain an overview of the big picture. This granular way of working while maintaining a holistic view motivates me to engage with the tool.

The cloud-based architecture offers considerable advantages over local, individual solutions. Previously, I had to manage patching across various Trend Micro systems manually - now, that’s centrally handled. However, I need to be cautious that updates aren't rolled out too quickly, which could impact notebooks or servers.

The global overview has definitely helped me a lot. The only drawback is the usual subscription model - unfortunately, prices tend to move upward.

Since I've been working with Trend Micro for over 20 years, we’ve been able to consolidate our security landscape and source everything from one vendor, rather than juggling multiple providers.

TrendAI Vision One gives us better visibility to detect and respond to threats because we can now see more than ever before. We've always made every effort to receive notifications quickly so we could act immediately. Now, I have a much clearer, centralized platform where I can manage all incidents in a structured way.

Interestingly, TrendAI Vision One shows us more error messages than before, not because more problems are occurring, but because I can now see them for the first time and address them systematically.

TrendAI Vision One helps us reduce our overall cyber risk. I've always had good experiences with Trend Micro. It gives me the confidence to recognize well-protected areas and uncover vulnerabilities that need attention. Even though I've achieved a good security level, I can't afford to relax. For security audits, the solution helps us demonstrate compliance with certain standards.

Regarding AI integration, I can't make a final judgment yet. AI has both advantages and disadvantages, and attackers are increasingly using it too. However, I believe that AI will become indispensable in security platforms.

The expansion of Phish Insight would be desirable, especially for employee training. Also, in the MDM area for mobile devices, not all functions are available that I know from on-premise or other cloud variants. There's still development potential there.

We began implementing the current TrendAI Vision One solution in June 2024. However, Trend Micro has been our vendor for about ten years.

I'm very satisfied with the stability. I haven't experienced any direct outages so far. Occasionally, there were connection problems with individual clients, but those were exceptions.

I think TrendAI Vision One offers very good scalability.

I would rate the service and technical support for TrendAI Vision One at nine to ten points. Of course, it depends on the specific situation, but overall, I'm very satisfied.

We didn't switch from another solution but rather implemented TrendAI Vision One as an evolution of our existing Trend Micro infrastructure. I had explored Microsoft solutions in recent years and attended related training, but ultimately, we stayed with Trend Micro.

The initial setup has a certain complexity that varies by area. Some areas are relatively easy to configure; others definitely require expertise and practice. Without professional support, the start would have been difficult.

We had two German partners on board for several weeks and months. In short, intensive sessions of two to four hours, they developed a structured onboarding process with us. After about three two-hour sessions, we could work independently with the product.

Our implementation strategy for TrendAI Vision One was three-tiered: First, we migrated from our on-premise Apex One solution to TrendAI Vision One in the cloud. In the second step, we migrated the servers, and finally we checked all sensors.

We worked with a Trend Micro partner for onboarding. With Trend Micro's recommendation, we also purchased the licenses through them. The partner guided us during the sessions, then we carried out the actual integration and migration ourselves.

For implementation, we needed two to three employees. A colleague and I carried the main responsibility, my colleague handled the cloud migration, agents, and clients. I brought in two additional colleagues for servers and local infrastructure, particularly for Mac systems.

From mid-June to mid-September, an average of two to three people were involved in the project.

I can't definitively evaluate the return on investment yet, since we've only been working productively for a few months. We had a very good onboarding process and worked intensively on it, but for a solid ROI evaluation, it's still too early. I plan to have meaningful numbers by year-end, particularly through patch management and sensor detections.

As usual, we work with twelve-month or multi-year licenses on a subscription basis. The subscription model is ideal for the vendor and predictable for us, but still quite expensive.

I would like more flexibility - for example, the ability to purchase individual modules separately.

For others evaluating TrendAI Vision One, I recommend checking whether the vendor is a pure security specialist or also active in other, non-security-related areas. That can be an important decision factor.

Overall, I rate the solution 9 out of 10 points.

We use Trend Vision One as our primary security solution on all endpoints, servers, and clients in our environment. Through third-party integrations, we’ve also connected solutions from other vendors (including VMware and Fortinet).

Trend Vision One has increased our endpoint visibility and reduced attack vectors. We can now identify and respond to vulnerabilities and threats faster. This has reduced our response time by an estimated 25–30%. Vision One provides notifications about specific risks and helps us understand where the general risks lie, enabling proactive mitigation.

With other vendors, we’ve had to manually check for vulnerabilities in products and assess whether those vulnerabilities were relevant. Now, Vision One handles much of that process. It provides detailed information for each user and endpoint about existing risks and how to mitigate them.

I often compare patching vulnerabilities in Cyber Risk Exposure Management (CREM) to playing a game — the goal is to collect as few points as possible. The lower our score, the more secure our environment is. And like in real life, there are ups and downs because new risks arise daily. Vision One is an important tool for communicating risk assessments to management while also helping operational staff understand what risks mean and how to reduce them.

The feature I find most valuable in Vision One is CREM. CREM helps our company identify blind spots. It provides detailed information about the actions and improvements we should take to secure our environment, and gives concrete recommendations about how to resolve vulnerabilities.

As part of our Service One Complete service agreement, we have bi-weekly meetings with a Technical Account Manager (TAM) who advises us on improving security settings and informs us — even between meetings — about new attack scenarios and how to counter them.

It’s hard to pinpoint areas where Vision One could be improved or where additional features are needed. I’ve been working with the solution for three years, and Trend Micro is constantly developing. Sometimes, it’s hard to keep track of all the updates and added features.

I feel that Trend Micro is now better at identifying my needs than I am at recognizing them myself.

Vision One has been in use at the company for three years.

The stability is excellent. In my opinion, performance and availability are both very good.

The scalability of the solution is very good. We have not encountered any limitations as our environment has grown.

I would rate customer service extremely positively. Support responds quickly, and together we’ve been able to solve all challenges in our day-to-day operations. On a scale from 1 to 10, I would rate customer service and technical support a 9 — there should always be room for improvement.

Before Trend Vision One, we used a solution from Kaspersky. The switch was prompted by the German BSI’s security warning regarding Kaspersky's antivirus products.

I was heavily involved in the rollout and deployment of the solution. Implementation was relatively quick and smooth. We used a deployment script distributed to endpoints through our software distribution system.

Our rollout strategy started with a small number of endpoints being configured with antivirus and policies. After reviewing and refining the policies, Vision One was rolled out in phases to the remaining endpoints.

We needed only one staff member for the implementation of Trend Vision One, and that was me.

The investment in Trend Micro Vision One has paid off, although ROI is difficult to calculate. A security solution is like a good insurance policy — ideally, you never need to use it. We haven’t had any incidents so far, and hope it stays that way.

I’ve noticed that the continuous visibility of potential risks has made our environment more secure and has enabled colleagues to respond faster, saving valuable working time.

Before we decided on Vision One, we also evaluated solutions from other vendors, including Microsoft and Fortinet. The differences between the products were not significant — they were more in the details. But since we had already been a Trend partner for 15 years (12 of them inactive), we ultimately decided to return to Trend Micro.

Three years ago, we followed a different concept: two independent security solutions with separate management and reporting. Migrating to Vision One and consolidating everything into one interface gave us a 365° view of our IT infrastructure.

Central visibility of endpoints and vulnerabilities, as well asunified management, brought a new level of focus to IT security and boosted employee awareness.

If you're evaluating Trend Micro, don’t limit yourself to antivirus functionalities. Consider other features as well — especially the Managed Services, (strong technical support), and Cyber Risk Exposure Management capabilities, which I find highly valuable.

Create a centralized view of your IT infrastructure.

Define which features are important or necessary for you.

Get a comprehensive overview when evaluating different security vendors in terms of features and costs — so you’re not comparing apples to oranges.

Our use cases for Trend Vision One are monitoring and alerts.

The biggest challenges we wanted to address with Trend Vision One were securing endpoints and enabling us to quickly respond to incidents or threats. This is the main goal for using this solution.

Trend Vision One has improved the way our organization functions by acting as both a monitoring tool and an antivirus, giving us insight on potential threats and enhancing our response time to security incidents. It is hard to measure the time savings but we save a significant amount of time in responding to potential threats. For example, we don't expect employees to respond to emails, chat, or calls outside of working hours. Trend Vision One has a feature where we can block all access to the laptop or endpoints. It allows us to take immediate action without waiting for the user to respond.

In terms of reducing noise from false positives, unfortunately, some behaviors can be mistaken for bad behaviors, but that isn't the fault of the software itself. It largely depends on how the developers of other applications implement their software and how it is run. We encountered an issue with another software called Rapid7, which periodically runs a command on MacBooks or Apple operating systems. This command, which is quite lengthy, searches for any unsecured credentials or API keys related to GitHub on the laptop. The way the application triggers is significant: it runs under root privileges, executing that command in the terminal for the user. Trend Vision One picks this up as a suspicious command, interpreting it as an attempt to find unsecured credentials. Despite having whitelisted the entire command in Rapid7, Trend Vision One still flagged it. We went back and forth on this issue, but ultimately we decided that it wasn't worth further troubleshooting to silence this alert due to the potential for actual malicious use of such commands. While we could whitelist it, we did not want to risk it being exploited maliciously. In the end, we chose to ignore the alert. They helped us reduce some other noise, but there was some noise that we weren't able to reduce.

Vision One AI has been very useful. All IT people stay up to date with security risks, exposures, alerts, or attacks. Vision One AI helps us explain or understand the alerts and what actions are recommended.

The workbench alerts are something we find very useful, as they help us stay informed about various activities. Not all alerts are positive, but they provide valuable insights into the detection methods and help us understand how certain issues arise. For example, if someone attempts to run a piece of software that encrypts a file, one of our tools, which is used for evidence gathering in surveillance systems, may encrypt the file too quickly. As a result, Trend Vision One may trigger an alert. Although this is a false positive, it still gives us insight into the behavior involved. This allows us to investigate the alert further and provide feedback to the user or development team, letting them know that similar triggers are likely to occur with other security systems or software.

Other useful features include intrusion and mailbox alerts, suspicious unauthorized access, tracing logs, website clicks, and email filtering for bad attachments.

The improvement I have been asking for is an easier way to create MDR requests. Not all alerts that come through Trend Vision One receive an investigation, and we would like the ability to easily request an investigation on lower-scored alerts without logging into the support portal to create a ticket.

I would like to see Trend Vision One and OfficeScan consolidated into one platform. Currently, it is the same space but two different layers. It would be nice to have both combined instead of having two clients.

There is room for improvement when it comes to support.

I've been working with Trend Vision One for three years.

Trend Vision One is stable enough. We don't see many performance impacts on our endpoints, except for when our weekly scheduled scans happen. Our developers express that it limits how freely they can develop, but I personally appreciate the insight it gives us and the actions that allow us to take on our devices.

I would rate their support a six out of ten. We encountered an issue with one of our tools—specifically, Visual Studio. One of our developers faced difficulties debugging code because Trend Vision One was blocking the debugging application or causing it to crash. This problem stemmed from a Windows update, and it took us a month and a half to identify the root cause. After we opened a ticket either at the end of March or early April, we waited several more weeks for a solution. Although the Windows update occurred back in February, we didn’t receive the fix until the end of May. The interaction between Windows and the application played a significant role in the issue, as the debugging application starts the code and injects itself into the running application, which Trend Micro flagged as problematic after the latest Windows update. Fortunately, this issue has now been resolved, but it was indeed a painful experience. Our developers were understandably frustrated that they couldn’t debug code for a month and a half, which impacted our project timelines.

The company previously had SentinelOne before my time, and I can say that SentinelOne was not effective.

We currently use Rapid7 as our Managed Detection and Response (MDR) service. In my experience, both Rapid7 and Trend Vision One serve similar purposes, but they have distinct differences. There are times when Rapid7 provides us with more detailed information, while at other times, Trend Vision One offers greater insights. This is partly because Trend Vision One collects more data from the devices, allowing it to better identify the root causes of alerts compared to Rapid7.

Additionally, I find that the MDR team at Trend is generally more responsive than that of Rapid7. However, there are some disadvantages as well. For instance, we haven't yet set up cloud monitoring capabilities with Trend Vision One. Rapid7 currently handles our cloud infrastructure monitoring and manages services like Office and Okta. While Rapid7 is equipped to monitor these services, Trend Vision One is not yet at that level. We are exploring ways to enhance its capabilities, and if it can provide the same level of service as Rapid7, we might consider discontinuing our use of Rapid7 altogether.

We use the SaaS solution. I was not involved in the initial setup and deployment process, which occurred prior to my time here, but I have readjusted some policies.

Previously, it was difficult to understand some alerts. However, as time goes by, we differentiate better between them, and the AI feature is an extremely good tool that explains things that are gibberish to the regular user. The learning curve is quite steep.

It has helped us understand some of the alerts that we did not comprehend.

It is an all-around solution that includes various modules for comprehensive security monitoring and alerting. This solution is particularly effective when integrated with other hardware or on-premises solutions, such as Deep Discovery Inspector, which monitors your network.

The interface is adequate, but it is constantly changing. New features are being added, and items are being rearranged almost daily. We might have missed some announcements regarding these frequent updates. As it is an evolving solution, such changes are to be expected. However, there are still features that are buried within menus, which previously required extensive searching to locate. For instance, until last year, isolating endpoints was only possible through the search function. Now, they have added a feature within the endpoint inventory that allows you to select devices and isolate them immediately, rather than having to jump through multiple hoops to access that option.

The application has also become slightly more responsive. Regarding its functionality, the insights it provides are quite useful. The application displays various actions, and you can drill down into alerts to view the execution path associated with them. For example, if an application triggers an alert, you can right-click on that alert and select "Check Execution Profile." This feature shows you where the process started, what actions it took, and where it ended. This improvement is beneficial for understanding how tasks are executed.

I would rate Trend Vision One an eight out of ten.

My use cases for Trend Vision One are typically reactive, letting it scan and monitor our environment, and we typically respond quickly to any workbenches that come up.

We also try to adapt to the Cyber Risk Index or the security score, keeping that at the lowest amount possible on a weekly or bi-weekly basis as we push out updates and do maintenance.

My favorite features in Trend Vision One include the Cyber Risk Index, which breaks down various pieces of info into one easily digestible score. I appreciate the workbenches. They provide a visual of how they operate for the most part, and I value the in-depth details they offer since we can mostly operate off of that, giving us enough info to crunch and figure out what's happening.

While it's not an actual feature of the application, I appreciate the clinics and seminars that Trend provides, as I went to one last year that got me from zero to beginner, and I hope to advance to intermediate with another seminar series this year.

Trend Vision One helps reduce my mean time to detect and respond to threats as without it, we would be scrambling and confused with not much information to go off of for threat hunting. I'm not sure what we were using previously. As long as I've been here, it's been Trend Vision One, and we're very happy with it. We're hesitant to shop around for any other provider since we think it's a very good product, and we appreciate the speed and breadth of data we receive from it.

I sometimes see noise from false positives with Trend Vision One. One clear instance involved the AI deep fake feature, which would throw up false positives whenever someone had a Teams meeting with a blurred background, leading us to turn it off as it activated for every meeting. Additionally, there were minor false positives throughout the year related to Microsoft update files and certain DLLs, however, they don't clutter Trend Vision One much and have essentially gone away in recent months.

I am very happy with Trend Vision One's platform ability to provide centralized visibility and management across protection layers. The platform extends into various categories, offering oversight over email and even flagging suspicious activities that occur on a server, despite not having a Trend Vision One agent on it. For instance, an admin setting up remote access on that server was flagged as suspicious, and I appreciate the reach that Trend Vision One has across different scattered categories it monitors.

In terms of improving Trend Vision One, it might sound silly, yet it seems notoriously uncooperative with middle clicks and opening sections in new tabs. I'm a big tab browser, and it feels hitting a brick wall when I have to refresh in a new tab or make a copy of a tab to move forward. If we can enable middle clicks to open sections in new tabs, it would greatly benefit me personally.

I've been using Trend Vision One for a few months, approximately eight to ten months at this point.

Regarding stability, I don't think Trend Vision One has ever caused any lagging, crashing, or downtime. There was one situation where we may have misconfigured something, forgetting a checkbox, and Trend Vision One's scheduled scans might have used some CPU resources, however, that's on our end. Besides that, Trend Vision One works exactly as intended and has never hindered our operations, feeling more a collaborator than a roadblock.

I don't think I've encountered any issues with scalability; we're growing steadily, and I believe Trend Vision One can keep up with our demand. Our company has about 200 employees in Canada, and I can foresee that if we doubled in size, Trend Vision One would accommodate that very easily.

I have contacted the technical support before. We're very happy with the technical support from Trend Vision One, feeling we have our own dedicated technician who knows the entire suite of applications. They are very intelligent and responsive, and as we submit feature requests, they seem to make it into the actual list of features in Trend Vision One, so we maintain a good relationship with their technical support and development teams.

I'm not sure what we were using previously. As long as I've been here, it's been Trend Vision One, and we're very happy with it. We're hesitant to shop around for any other provider as we consider it a very good product.

The experience of first using Trend Vision One is really difficult due to the steep learning curve. Thankfully, I attended a Trend Vision One seminar that got me from zero to beginner, as without that, it involves a lot of guesswork with little grounding to go off of. I really recommend their seminars and tutorials.

I do not know much about the pricing of Trend Vision One. My understanding is it's expensive. We pay for it anyway, and there's always sticker shock. Still, we feel it's necessary as this product covers all our needs.

We're hesitant to shop around for any other provider. Trend Vision One is a very good product, and we appreciate the speed and breadth of data we receive from it.

I'm not sure if I use the cyber risk exposure management capabilities. Trend Vision One requires very little maintenance on my end, mostly just keeping up with refreshing the license, which is about all I hear related to Trend Vision One maintenance.

Some top security challenges in my industry include securing anything exposed to the internet, especially since we were previously hit with ransomware. The ability of Trend Vision One to detect and cut off threats early, clean up files before they execute, and address phishing emails helps us significantly. We also have their email and collaborative security, which is crucial along with having zero-day protections to receive early warnings of threats, allowing us to act immediately outside our maintenance windows.

I'm not completely sure where we use the Trend Vision One sensors, as I didn't set them up. However, we do have a DDI that we paid a lot for, which is one of our biggest data sources and populates much of the information in Trend Vision One. We also have a network sensor at our different location in the United States, which is a temporary holdover until we can upgrade to something more robust.

It's not critical for my company that Trend Vision One has AI built into its platform in terms of needing a language model to explain things, however, AI is actually critical for threat detection and behavioral analysis. That aspect of behavior monitoring and action based on behavior is very important.

Trend Vision One has helped my organization reduce its cyber risk. For instance, even prior to acquiring the DDI, the DDI's presence on our network found a threat actively in progress, and we were able to act on it, demonstrating its effectiveness from day zero.

On a scale from one to ten, I would rate Trend Vision One a nine overall.

Our use case for Trend Vision One is for our security platform. We use it for antivirus, XDR, and network telemetry purposes.

Trend Vision One helped us to consolidate our use of security vendors and reduce silos. We had three or four consoles from different products, and we consolidated them into one console with this product.

Trend Vision One helped reduce the time to detect and respond to threats by 70% to 80%.

Trend Vision One has helped us reduce noise from false positives.

We have been using cyber risk exposure management for 2 months since upgrading in April. It helps us identify blind spots by providing more visibility and insights into our environment, making it a valuable feature.

We use the network sensor, and its coverage is critical. With SIEM, we gain substantial insights into our environment, and having a complete 360 view is necessary in today's security world. It reduces the risk by 50%.

Having AI built into the Trend Vision One platform is important for our organization. It reduces many manual steps, resulting in more and quicker detections and advanced automation for remediation, improving efficiency by 60% to 70%. The solution aims to reduce risks and enhance detection.

I like how easy it is, and there is a single pane of glass. We have one console for everything.

Trend Vision One provides centralized visibility and management across protection layers. It has the functionality of different products and management of a single pane of glass. We have one console for everything. As a security engineer, it's easier to check the alerts and find everything. It consolidates a lot of consoles into one, and that's what we like most about it.

Vulnerability scanning could be improved. They need to see more CVEs and scan products for known vulnerabilities, allowing for better display and review of potentially exploitable servers by hackers or through configuration settings.

We have been using Trend Vision One for approximately 18 months.

We haven't experienced any stability issues. It has proven to be stable.

The scalability of Trend Vision One is good.

I have contacted technical support from Trend Micro. The quality and speed of support are good.

It was easy. It took us one day to fully deploy Trend Vision One.

Some maintenance is required for updating agents on the servers.

The deployment involved just one person working with the vendor in one day.

Trend Vision One has reduced risks by 50%. We have reduced the response time by approximately 70%-80%.

When we have a good product such as Trend Vision One, the price is fine.

We have used Trend Micro products for many years, and we upgraded to Trend Vision One. We didn't test any alternatives, staying with what we've used for years.

I would rate Trend Vision One an eight out of ten.

We're in the retail business, we sell bicycles in physical stores, and our branches are our biggest attack surface. These locations are covered by our overall solution, including sensors and other protection.

We have 49 branches, a headquarters, and a central warehouse. That's about 1,200 users and 1,000 computers. Trend Vision One is used primarily by our IT team. We also integrate with Office 365, Azure, and our on-prem data center.

We use Trend Vision One for consolidated security in hybrid environments. We have both on-premise and cloud data centers, particularly in Azure. The platform consolidates all of that into one view.

Since we started using Trend Vision One, we've been able to enhance our security posture significantly.

Trend Vision One has improved significantly over time in providing centralized visibility and control. It started as a set of individual products, but now it feels like one integrated solution. This reduces the need for interfaces or multiple analysis tools. That's why we pursued the one-platform strategy.

Trend Vision One has definitely helped consolidate our use of security vendors. We previously used standalone products for endpoint and email protection that weren't integrated. Now, we get the benefits of an integrated solution. I'd estimate we're 50–70% better in security now than we were two years ago.

The Cyber Risk Exposure Management (CREM)feature is absolutely essential. Even though we're not critical infrastructure, the NIS2 directive gives us security guidelines. CREM helps us meet these requirements.

It is very important to our organization that Trend Vision One integrates AI into the platform. Pattern recognition in forensic data is no longer manageable by humans due to the volume of events. Machine learning is essential to process these and filter what needs human attention.

Trend Vision One has improved our organization significantly. Security tasks used to be manual. Now, technology prevents issues or supports staff in detecting them. This shift from manual to technical solutions greatly increased our security.

Trend Vision One has reduced the time we spend detecting and responding to threats. I'd say we're 80% faster than before. The platform gives us consolidated data upfront, so we don't have to search for event clues manually.

Trend Vision One has helped reduce false alarms. I'd estimate a 50–60% time saving. We have more alerts now than years ago, but also better systems to handle them, making the whole process more efficient. Trend Vision One has helped reduce our cyber risk overall. We now know where gaps are before they become problems, whereas in the past we had to guess. That's a massive improvement.

When it comes to operations, the CREM solution helps us identify vulnerabilities in systems. If we patch them, they disappear from the reports—this gives us actionable insights, which is incredibly helpful.

It took about half a year to realize the benefits of Trend Vision One after implementation.

The features of Trend Vision One are fine—it's the integration that needs work. Especially at the endpoint level, we still feel like we're using an older product that just got plugged into Trend Vision One. A fully integrated endpoint client is the next step.

My impression of the solution's stability is an eight out of ten.

I'd rate the scalability of Trend Vision One a nine.

The platform scales well. Our growth over the past three years has never caused performance or expansion issues.

The service support for Trend Vision One works well. The service desk and escalations function smoothly.

We used Kaspersky before Trend Vision One and switched due to BSI recommendations.

It took about half a year to realize the benefits of Trend Vision One after implementation. Migration processes took some time, but we quickly started seeing positive results.

A return on investment wasn't our goal with Trend Vision One. The goal was to achieve a high level of security at acceptable costs, not ROI calculation.

The pricing and licensing model for Trend Vision One is fair overall, especially with the good discounts we got. Currently, no extra costs—though we pay a monthly fee that gets converted into credits. I find the credit model non-transparent—you can't always tell how many licenses apply to which product. Trend Micro is working on improving this. We'll renegotiate pricing in 2026.

I joined the company in 2022 and brought knowledge of Trend Vision One with me. Our partner also recommended it, and the pricing and offers were so good that we didn't seriously consider alternatives.

We cover all areas of security with Trend Vision One, except for edge security—we use other firewalls there.

We deploy Trend Vision One sensors at the endpoint and for email, including Office 365, and we're expanding this further. We believe that having all data in one central system gives us better insight than using isolated solutions. That's why we initially looked for a one-platform solution.

In 2025, we can finally recognize risks effectively, especially in Azure, where we previously had to rely solely on Microsoft. With Trend Vision One's support, we can now detect and mitigate risks, especially with our core ERP system running in Azure starting this November.

My advice to others evaluating Trend Vision One is to understand the full value across all modules. Just using endpoint protection doesn't show the platform's real strength. The full benefits come when multiple modules are used together.

My overall rating for Trend Vision One is 8 out of 10.

Our usual use cases for Trend Vision One involve the detection of any kind of threat. We are getting alerts from the workbench on Trend Vision One and we perform threat hunting. If there are false positives, we close them, and in the case of true positives, we take action toward remediation and closure. Predominantly, we use it for threat management.

Trend Vision One is an integrated platform where I can get all the information about all the endpoints, whether it be a server, laptop, or desktop. Everything is integrated, allowing me to see everything within one console; that is one of the greatest advantages of Trend Vision One.

In terms of centralized visibility and management across protection layers, Trend Vision One provides protection across all attack vectors. It allows us to manage threats in all phases. We can even perform forensics where we can collect suspicious files remotely to submit to Trend Micro.

Trend Vision One helps reduce the time to detect and respond to threats. We get alerts in real-time. We receive notifications as email alerts, as well as alerts in the console. Through the workbench, we can monitor the console 24/7 with real-time information; there is not much delay.

Trend Vision One has helped us reduce noise from false positives, thanks to the SOAR functionality. We are able to configure automatic responses, and in case any false positives are identified, the Vision One console takes care of them automatically. This helps us reduce a lot of false positives.

Trend Vision One has indeed helped consolidate our use of security vendors and reduce silos. We sometimes get threat notifications from other vendor products, such as Microsoft Cloud App Security, which identifies threats, and we can trace similar traffic from the endpoints in Vision One. This correlation adds more value for our clients.

The most valuable feature of Trend Vision One is response management; when there is a malware issue, we need to isolate the endpoint, which I can do through response management. I can isolate an endpoint, restore the endpoint, and run manual malware scans, which will be very useful when performing malware remediation actions.

In future releases of Trend Vision One, I would like to see improvements regarding role-based access control, as it is important to ensure that when granting admin access to a person, their visibility is limited to only their respective markets. For example, while creating roles for countries like France, Germany, and Italy, they should only manage their own endpoints to maintain privacy and security.

I have been working with Trend Vision One for more than 2 years.

I have not encountered any issues with the stability of Trend Vision One. There have been no problems at all.

Stability is critically important for us with Trend Vision One; it is very stable, providing continuous 24/7 support, and we do not face challenges in accessing services from Trend Micro.

Regarding scalability, Trend Vision One accommodates many endpoints without any challenges, allowing easy expansion of our portfolio.

I would rate the technical support for Trend Vision One a perfect 10 out of 10, as Trend Micro supported us throughout the transition from on-prem servers or other vendors, providing top-notch service at all times.

Before using Trend Vision One, we were utilizing McAfee, and some of our clients were using Symantec. Currently, most clients have transitioned to Trend Micro.

The decision to switch from McAfee was driven by factors such as high costs and the global presence of organizations. Trend Micro has a more robust global reach and its pricing is very competitive compared to McAfee.

The initial setup of Trend Vision One is not complex; it is straightforward. We had the options in the Trend Vision One console, and we received training from Trend Micro-certified administrators. We had knowledge transfer sessions, and later, we successfully migrated our products from on-prem servers to the cloud.

We have been using the product for more than 7 to 8 years, and we did not face any challenges during this migration.

We have seen a return on investment with Trend Vision One, primarily in terms of having more confidence in addressing any kind of suspicious activities. Any such activities will be notified to us, allowing us to take action. The return on investment is apparent in managing the endpoints and addressing suspicious activity that might otherwise go unnoticed.

It has saved about 25% to 30% of our time. The risk has been reduced by more than 25% after switching to Trend Vision One.

Its price is very decent. It suits our requirements.

I did evaluate other options, including Microsoft Sentinel, but ultimately, most vendors choose Trend Vision One.

The factors that led us to choose Trend Vision One over Microsoft or other options include costs, and since we already have Microsoft for other protections (like M365 security protection), we opted for protection with a different vendor, rather than the same vendor.

I would rate Trend Vision One a nine out of ten.