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4-star reviews ( Show all reviews )

    Reviewer302881

Provides centralized visibility, alerts us of potential risks, and enhances security posture

  • December 12, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have deployed the Trend Micro product suite across all our servers and workstations, including their XDR component, Vision One.

Our decision to switch from Kaspersky to Trend Micro stemmed from the concerns surrounding Kaspersky and the Russian government. Following those developments, we were advised to discontinue using Kaspersky and began the process of evaluating alternative security solutions. Trend Micro ultimately emerged as our preferred choice due to their exceptional support during the proof-of-concept stage. Unlike other vendors, Trend Micro proactively dispatched an engineer to our corporate headquarters at their own expense to assist with setting up and running the POC, demonstrating their commitment to our success. Vision One was released a year into our contract and we were able to work with the Trend Micro account team to deploy it in our organization.

Previously, our security setup with Trend Micro was entirely on-premises. This meant we were managing our backend servers and manually reviewing security updates. It was a time-consuming process, especially when vulnerabilities arose in their on-prem products. Reviewing briefing files and ensuring everything was patched was a constant burden. Moving to the cloud was a game-changer. The maintenance of backend servers is now handled by Trend Micro, freeing up our resources. We receive monthly emails notifying us of upcoming maintenance, and they take care of everything behind the scenes. It's a breeze. Vision One has always been cloud-based, but our previous on-premises solutions included their endpoint product Apex One, server product Deep Security, and exchange product. When we transitioned to the cloud, Apex One remained our endpoint protection, while Deep Security evolved into Cloud One. Additionally, Cloud App Security was introduced, providing security features for SharePoint and Teams alongside Exchange Cloud.

How has it helped my organization?

Trend Vision One streamlines our security by centralizing data collection and threat management. It pulls data from Exchange, SharePoint, endpoints, and servers to the cloud, providing a unified view of our IT environment. This centralized data feeds into advanced playbooks that automatically block URLs and files based on predefined conditions, reducing our reliance on manual intervention. For potential threats requiring further analysis, Vision One flags them for human review, allowing security personnel to quickly approve or deny access to specific URLs or files. These decisions then inform the suspicious object lists used across all deployed Trend Micro products, maximizing our overall security posture. In short, Vision One effectively automates routine tasks while empowering security teams to focus on critical decisions, making it a valuable asset for our organization.

Vision One grants us centralized visibility and management across our protection layers. With its ongoing development, Trend Micro has steadily consolidated this visibility into a single pane of glass.

Centralized visibility significantly improves our efficiency. Instead of scouring endpoints or hopping between the mail server and data lake, we can consolidate our search for malicious activity into one central location. Vision One empowers us to leverage comprehensive search parameters and scan all data within the data lake, not just data limited to specific products.

For me, the executive dashboard is always the first one I check. Then, I turn to the operations dashboard for a more detailed look. These two dashboards provide a comprehensive overview of our security posture, drawing data from internal and external assets, application agents without vulnerability assessments, and detected account compromises. Vision One also excels at alerting us to potential risks, including accounts exposed to data breaches. I've personally experienced this when the executive dashboard's risk score suddenly spiked due to flagged accounts. After investigating and confirming the risk, we dismiss the alert and the score adjusts accordingly.

The attack surface risk management capability has identified several vulnerability issues in external assets, necessitating immediate action. It has also shed light on blind spots within our environment.

When we identify blind spots, we need to implement measures to address them and mitigate, reduce, or even eliminate the associated risk from our environment. Our team is relatively small, so dedicating someone to focus intensively on a single issue can be challenging. Vision One has alleviated this burden. Vision One's playbook and built-in automation features help us by proactively alerting us to issues requiring immediate attention, enhancing our overall security posture.

Vision One offers a feature where, if it detects a phishing email with high confidence, it automatically locks the email, removes it from the Exchange database, quarantines it, and disables any links within the email or similar emails. For emails requiring human intervention or immediate action, Vision One flags them for review. We can then approve or deny the actions on the URLs and emails within the system. We use Vision One as a secondary measure if something slips through our other security layers. It allows us to see exactly what happens when users click on a malicious link, even if it wasn't flagged beforehand.

To some extent, Vision One helps us reduce the time we spend investigating false positive alerts generated by our firewalls. While firewalls throw out many alerts, I often turn to Vision One for clients flagged as compromised. Jumping over the firewall report, I check Vision One's insights on those specific endpoints and the sites flagged by the firewall. Previously, I'd spend time on the machine itself, sifting through cookies and deleting temporary files to track the source of the suspicious traffic. But with Vision One, I can quickly see if the endpoint is trying to reach those flagged endpoints. In most cases, it turns out to be just Google searches – images or other elements loading as part of a search.

Vision One has become my go-to spot every morning because of the dashboards. They put everything I needed in one place, saving me the hassle of jumping between multiple platforms. It's a half-hour ritual that sets me up for success, allowing me to review everything efficiently and tackle the rest of my day with confidence. Vision One has probably saved me several hours of valuable time per day.

We currently have some playbooks in place, and we're exploring the option of adding more automation features to them. Our limited IT support staff is one factor that makes a managed XDR solution particularly appealing. However, we recognize the need to invest time in learning and understanding the available automation features, of which there are many.

What is most valuable?

I could visit VisionOne daily and check the operations dashboard. It provides a good high-level overview of our risk posture, and I can drill down to see the specific registrations from the endpoint network that VisionOne is highlighting. This helped us understand that our risk index recently increased due to users requiring patches for the latest Google Chrome bug. Beyond that, VisionOne offers a clear window into the security posture of our endpoints. It shows any existing vulnerabilities and, if applicable, highlights any available tools from Trend Micro that can help us reduce the risk and mitigate the issues.

What needs improvement?

The support documentation could be more comprehensive. The last time I needed to find information, it was scattered, and took me a long time to locate what I needed.

For how long have I used the solution?

I have been using Trend Vision One for almost six years.

What do I think about the stability of the solution?

While all products can encounter occasional stability issues, we've had specific instances where Trend Micro caused problems. We were unable to pinpoint the exact cause ourselves. Therefore, we contacted Trend Micro's technical support and collaborated with them to resolve the issue. In one case, it was a bug or previously unknown problem that was fixed in the next release.

What do I think about the scalability of the solution?

Vision One is fairly scalable, especially the cloud model. Because as long as we have the licenses installed. They can create folders and groups to help keep things organized for us.

How are customer service and support?

The technical support team is always incredibly helpful. Whenever we call them, they typically recommend using their data collection tool to gather some information. However, they're quick to respond, easy to work with, and knowledgeable, making for great customer service.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we used Kaspersky for several years after Symantec's exorbitant pricing led us to switch. We hadn't considered Trend Micro at the time. When concerns about Kaspersky arose due to the geopolitical situation, our director decided to move away from it. Seeking an alternative that was lightweight and met our needs, we explored various vendors and ultimately settled on Trend Micro.

How was the initial setup?

The initial deployment was straightforward. Trend Micro sent one of their engineers from Toronto to Halifax to help us set up the point-of-sale system for the proof-of-concept trial. The beauty of their approach was that if we decided to move forward with Trend Micro after the POC, we only needed to apply the license to the existing model, and it could be seamlessly transitioned into production. The engineer worked closely with us to develop a script that would uninstall Kaspersky and install the Trend Micro product. They also helped us configure the necessary policies, making the entire process remarkably simple.

Three people were involved in the deployment including the engineer from Trend Micro.

What about the implementation team?

The implementation was completed in-house with the help of a Trend Micro engineer.

What's my experience with pricing, setup cost, and licensing?

Initially, the new pricing structure from Trend Micro seemed reasonable compared to what we'd seen before. They've introduced a credit system, where we purchase credits and then allocate them to the specific services we need active. This concept is intriguing, but it has its pros and cons. In the past, licensing for 700 clients meant purchasing 700 licenses for everything in the package, a straightforward approach. Now, the new system requires a sizing exercise to determine our actual needs. However, the upside is that unused credits don't go to waste. We can divert some to a sandbox environment or other Trend Micro service for a limited time, if needed, to address specific issues.

Each feature costs a certain amount of credits.

What other advice do I have?

I would rate Trend Vision One a nine out of ten.

The on-premises version requires maintenance on the management server and update the software. The cloud model reduces the amount of time spent on maintenance dramatically because the cloud model automatically takes care of the software maintenance side of Trend Micro.


    Mohammed Houssani

Good protection with centralized visibility and nice executive dashboards

  • December 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

It offers very good ransomware protection. You have more visibility on the network.

How has it helped my organization?

It helps with compliance. We are also well-protected from ransomware and network attacks.

It's improved our organization in two ways: we can have more visibility and have more confidence in security. We also have better reporting for regulatory compliance.

What is most valuable?

The endpoint protection is the most useful. It's powerful. I've faced issues with other products regarding ransomware; however, with Trend Micro, I have no fear of network attacks. I have experience with consistent protection.

Customers have NDR and XDR protection, and it's very good for protection. There are also regulations within our country that require us to use XDR.

The centralized visibility is good. It's great for the IT team as they have to export reports to management for compliance. It helps with reporting. It's essential.

The centralized visibility and management across protection layers helped our efficiency. We have a limited number of security engineers. With Trend Micro and its centralized dashboard, it will show everything we've learned and reflect reporting on the dashboard and this helps when you have a limited amount of users. It simply reduces the number of people that need to be involved in the security effort.

We use the executive dashboards on both sides. We can drill down on them right into XDR detection. It's essential when we have an incident. If we need to know more about the threat, we need to know where and how they are attacking. We can drill down and get forensic data.

The solution's risk index feature is very good. It comes out of the box. Our customers can use it.

The product has helped us decrease our time to detect and respond to threats.

What needs improvement?

It took some time to realize the benefits, as we had some issues with support. It took us three to four months to realize its benefits.

The support should be improved.

We'd like to see deception features in the next release. It would help us to reduce false positive alerts.

For how long have I used the solution?

I've been using the solution for seven years now.

What do I think about the stability of the solution?

The stability is good overall.

What do I think about the scalability of the solution?

The solution is scalable. You simply need the resources on the VM, and you can easily change your license.

How are customer service and support?

We've had issues with support. Their services could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Fidelis and found you can control the endpoints better. They also have a deception module, which is very powerful. You can manage your endpoints perfectly. It also offers very good network visibility. I use both products. It depends on the customer's needs and approach.

How was the initial setup?

I observed the deployment process.

We had issues. It should be straightforward; however, with a customer, we faced a problem with technical support. It took us almost eight months to deploy. They had issues with the installation on the endpoints and on the network side. We had a problem with a few things, including use cases.

The plan was to deploy in two weeks, and yet it took almost eight months.

From the customer side, there were three engineers, and from Trend Micro, there were one or two engineers working on the solution.

Almost every two weeks, there are maintenance calls. The customer has three people handling maintenance duties.

What about the implementation team?

The solution was deployed by support.

What's my experience with pricing, setup cost, and licensing?

The pricing is average. The costs are acceptable. It's good for small or medium-sized businesses.

What other advice do I have?

I'm a partner.

We're using the latest version of the solution.

I'd rate the solution eight out of ten.

For enterprise customers, I wouldn't recommend the solution. However, it's a good solution for small or medium customers. New users need to ensure they have the correct sizing and licensing.

You need to talk to the right support engineers in order to have a smooth experience.


    Julio César Quezada

A cloud solution for providing all information in one dashboard

  • November 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for event correlation.

How has it helped my organization?

We are deploying a server inside our network to use it as a data collector.

What is most valuable?

The solution provides all the information in only one dashboard. We have integrated with Lumen, NETSCOUT, and other MDM products such as Microsoft Intune and ManageEngine MDM. We have also integrated Chrome with VisionOne.

What needs improvement?

The login system could be improved. We must pass two different dashboards to log in to the solution. We have a second-factor authentication. We need to check the platform, which delays three or four minutes because of logging, checking email, and returning to the platform. If you multiply the entire team, we lose a lot of time daily.

For how long have I used the solution?

I have been using Trend Vision One for two years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We have used Symantec before. We switched to Trend Vision because Symantec cut off support for Windows XP. We still have Windows XP in our environment.

How was the initial setup?

The initial setup is easy because our assets are in interactive directory.

What was our ROI?

We’ve seen ROI because we controlled a malware attack in our network with Trend Micro two weeks ago.

Which other solutions did I evaluate?

We have tried other malware solutions. We chose Trend Vision because it supports Windows XP.

What other advice do I have?

Overall, I rate the solution a nine out of ten.


    Bruno De Amorim Campos

Centralized visibility, helpful support, and great for vulnerability detection

  • October 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

I work with it as a third party in other companies. I installed XDR in other companies. And then, I help them understand the tool, help them with developing the necessary use cases, and understand, for example, how to do a threat intel, how to do a threat investigation, and stuff like that. Sometimes, I work with it as well by implementing it and actively using it in the customer's environment.

What is most valuable?

The workbench feature is excellent. It helps a lot with understanding how the environment is working and how the threats are working in their own environment. It helps a lot to understand where the threat is coming from, where it is going, how is it being dealt with, et cetera.

We do not use XDR to protect a multi-cloud or hybrid cloud environment. I have other solutions on the cloud, like Apex One, the endpoint protection feature in the cloud. I have Cloud One Workload Security, which is protection for workloads and servers where the main console is in the cloud. I'm mainly using this to protect an on-premises environment.

I've been using it for emails, for networks, endpoints, workload servers, et cetera. It has the ability to cover all of those. The coverage is really important. The integration between all those different tools and those different assets makes a big difference in understanding the analytics.

It provides centralized visibility and management across our protection layers. That helps in a lot of ways. For example, the fact that it has some centralized visibility means we can do searches between email addresses and an endpoint. We can take a workspace, for example, and do IPS detection in a workspace and understand from which endpoint something is coming.

We use the executive dashboards that they have almost every day. Once we see an anomaly or something that feels weird in the environment, we can go straight to work, straight to the detections, and we can take a look at it to see what's going on.

We use the Risk Index mainly to help us understand a customer's environment. We use it to get a brief overview of how the environment is, how high their risk is, and then, given the score that we've received, to understand what is causing this risk and then give them suggestions on how to take the score down.

We use the Managed XDR feature. It just basically collects the telemetry and sends it to the console so we can use it in other parts. It has helped a lot with the team's workload. The detection has been really, really useful. It helps a lot to rank where we should put our efforts. Sometimes we'll have to take a deep investigation into some of the stuff we see. Sometimes other issues emerge as we dig. It's helped in detection.

We use the risk management attack surface capability to understand the vulnerabilities and how high a risk something is in the environment. It can help with detection. It's helped us effectively identify blind spots.

The product has helped us decrease time to detect. We've had some issues with a couple of our customers in which the XDR helped us easily detect an issue, and it was fast enough for us to be able to react and respond quickly in order to mitigate damages.

What needs improvement?

The web viewer could be improved. I've had some issues with it in the past.

The zero trust is a bit complicated compared to other parts of the solution.

Mostly, I don't have any issues with XDR.

For how long have I used the solution?

I've used the solution for about three years.

What do I think about the stability of the solution?

I haven't had any issues with stability. There has been no crashing to lagging. We occasionally get informed about maintenance that may cause downtime.

What do I think about the scalability of the solution?

We've had no issues with scalability.

How are customer service and support?

I've contacted support in the past. They are pretty good. They have a high understanding of the platform and the solutions. If they need to escalate, it's easy to do so.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

I was involved in the installation. We have an agent installed in the endpoints or a sensor connected to the mail sensors.

The initial setup is straightforward. You just click through with a simple connection.

It doesn't require any maintenance on my end.

We had about four people handling the implementation. We just had to have some credential access, and once the connections were made, we had to distribute the sensors throughout the environment.

You need the whole platform to use XDR. However, there are some activities you don't need XDR to use.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with their pricing and licensing.

What other advice do I have?

We are an official Trend Micro partner.

We do not yet use the automation capabilities found in XDR.

I'd rate the solution nine out of ten.

After implementing XDR, have a good understanding of how the workbenches work to create a decent playbook. Use the service gateway to your benefit. Connect your active directories, make connections, and use integrations with your firewalls. These third-party integrations are really good, and they help you a lot with your environment.


    reviewer2296710

Simple monitoring with centralized dashboards and great visibility into vulnerabilities

  • October 19, 2023
  • Review from a verified AWS customer

What is our primary use case?

The reason we invested in Trend Micro XDR was to consolidate security operations and monitoring. On top of that, we invested in their managed detection and response service, which they can provide on top of the ETA service, which makes our lives easier. You can say that with it, we need fewer hands.

How has it helped my organization?

We're able to gather a more simple view of what was going on in our infrastructure. Before this solution, we used a SIEM system. Trend Micro XDR made monitoring more simple, and we trusted them as a security partner.

It definitely has improved our visibility of all of our ongoing items in the infrastructure. We can get a good overview of what's going on across our network and what our security looks like.  

What is most valuable?

Having everything under one management console and having them monitored from one place is the most beneficial.

It saves time and we do not have to invest in a lot of products to meet all of our use case needs.

It's quite simple to monitor everything under one console. It makes life simpler for our operations team. 

We have the solution everywhere, including email, network, endpoints, and cloud. This is important to have this coverage. As a former incident response analyst, having visibility everywhere is really important. Having everything correlated into one place increases visibility.

We have centralized visibility and management across our production layers. They are also improving that from month to month. It's important for us. In security operations, the fewer places you need to go to have a look around, the easier it is. Back in the day, we had to open ten different consoles. Now we just open one. 

The most important thing for us as a customer is that we can spend more time in other places as it's simpler to have that overview. We have much more time for other tasks. 

We use the solution's executive dashboards. We like that we can drill down from the dashboards into XDR detections. It helps the C-suite understand. However, it also helps us drill down by allowing us to choose which views we want. 

We have a trial version of the Risk Index. We have a daily look at it and it gives a nice overview of our vulnerability management and what the attack surface looks like. It helps us prioritize our daily tasks. 

The Managed XDR service was great. It helped quite a lot. We had to get used to working with them and they with us, however, now it's quite an easy task and the advisory and alerts we get from them have been helpful. The availability to work on other tasks has helped us improve in other areas. It's positively affected our business. Having this product means that we are improving in a lot of different areas that we also need to focus on. They can do the monitoring better than we can do it ourselves. We don't have the manpower to do it on our own so it helps a lot to have them help with management.

We use the Attack Surface Risk Management capabilities, which are also in the trial period. It's absolutely helped us to identify blind spots in our environment. It made us realize that, for example, users were using their work email for private services such as Netflix or other services that, if they had a data breach, would be an issue. With this, we can reach out to those users and explain to them how to act on the Internet, not to use your work email for private services, et cetera.

It's helped decrease our time to detect and respond to threats. It's likely 80% faster now. It's also helped us reduce the time we spend investigating false positive alerts. They do a lot of the initial work for us and come back with the actions we need to do on our part (if any). It's helped us reduce false positive investigations by 50%.

We're using some of the automation capabilities of XDR. It's helped us save time. At the moment, it's likely helped us save 20% of the time we'd normally spend on manual processes. 

What needs improvement?

They should increase their potential for third-party integrations. We'd like to see integrations with other IT security vendors that are not currently there. 

I'd like to see central management of all products.

For how long have I used the solution?

I've been using the solution since it came out, essentially. I've been working with it for eight or nine years.

What do I think about the stability of the solution?

The solution is quite stable. 

What do I think about the scalability of the solution?

We don't have branch offices, however we have 2200 clients and 800 servers. 

It is easy to scale if you are a bigger organization. We do plan to scale further in the future. 

How are customer service and support?

We have Service One, which includes three-year support. It is 24/7/365 support and they are quite good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Trend Micro, we used Splunk. The use case and monitoring were easier with Trend Micro. We found it easier to fulfill our needs using Trend Micro. 

How was the initial setup?

I was involved in the deployment process. Some of it was quite complex. Unfortunately, we had an on-prem environment that wasn't well taken care of. The migration was hard, however, that was more our fault. It could be easier to migrate, however. 

It took us about nine months to fully deploy. 

We already had some products in the cloud, however, we needed to migrate all of our endpoints. The on-premise agent needed to be placed in the cloud and we had some problems as some clients did not have an opening to the internet, et cera. There was some preparation we needed to do. We needed to do some upgrading before migrating. 

There were two to four people performing the implementation. 

The solution requires maintenance and we have a person that manages that. 

What about the implementation team?

We had help from Trend Micro professional services. 

What was our ROI?

We have noted an ROI. Having them monitor our IT solutions allowed us to have fewer people on the team. It's saved us in man hours. 

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. You do need to pay additional fees for some of the functionalities.

Which other solutions did I evaluate?

We also evaluated Microsoft's solutions. 

What other advice do I have?

I'm a customer and end-user.

We realized the benefits of the solution pretty fast - within a couple of weeks. We knew the benefits beforehand which is why we chose Trend Micro. The possibility of having the solution monitored by the vendor itself was quite helpful. 

I'd rate the solution nine out of ten. 

I would advise others to prepare your needs beforehand. If you know those, you will know Trend Micros is the right fit for you. It's great. If there's a problem with central management or monitoring, Trend Micros is quite useful. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Zeeshan Ahmad Raja

Good threat hunting and detection with a nice interface

  • October 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I did a POC with Trend Micro on our servers. We were testing for detection capabilities. We wanted to use it for security protection.

How has it helped my organization?

Once we deployed the solution into our organization, we were able to view logs. From there, we could handle detection.

What is most valuable?

The detection was very good. It helps with threat hunting.

Its interface is good. We were able to find logs easily.

It's been working well on our organization's network. I'm satisfied with the level of coverage. The policies have been very useful and detailed.

We use the solution's executive dashboard. We actually have two or three dashboards. It helps us spot vulnerabilities.

It's helped us reduce workloads. By getting logs, we could reduce detection time. The threat hunting became easier. We're still working through a POC, so I can't speak to if it will enable us to work on other tasks. We're still testing.

The solution has helped us to decrease our time to detect and respond to threats. We can respond to threats in half an hour to an hour.

What needs improvement?

When an incident occurs, it will detect the incident within half an hour to an hour. I'd like to see alert time reduction so that they show up on the dashboard faster.

For how long have I used the solution?

I've been using the solution since 2021.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I've never tried to scale the solution. For my purposes, it's fine. I can't speak to how scaling would go. Likely, it can scale.

How are customer service and support?

I've been satisfied with the technical support. They are very good.

How would you rate customer service and support?

Positive

How was the initial setup?

To deploy the POC takes less than one week. Implementing the cloud is fast. It's not complex to set up.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive. Most organizations cannot afford XDR.

I don't deal with the licensing directly.

Which other solutions did I evaluate?

I've looked into other solutions, like Cortex. Trend Micro offers good visibility. I prefer Trend Micro. It's good. I like the useability.

What other advice do I have?

I'm an end-user.

We have yet to use the attack surface risk management capabilities. I only downloaded the sensors and installed them on the current phones and servers. We've only done this in the last week.

I'd rate the solution nine out of ten.


    reviewer2288097

Gives good endpoint visibility and centralizes everything while decreasing time to detect

  • October 03, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution primarily for monitoring. It's for running investigations.

What is most valuable?

If we need any endpoint logs, we're able to access them. It helps us with investigations. We can see, for example, if we are investigating email, the processes running, and any anomalous activity. It detects that kind of stuff.

We are using MicroVision One and it helps us with centralized visibility and management across protection layers. Having a centralized view is very helpful. If we have everything in one place, we can see in one display all of the virtual information and attack rates, et cetera. It makes it easier for an engineer to monitor everything.

We use the risk index feature for the endpoints. It helps with the analysis of malware. It can automate scanning for day-to-day activities.

Trend Micro helped us to decrease our time to detect when responding to threats. It has also helped reduce the amount of time used to investigate false positive alerts.

What needs improvement?

The support has been delayed at times. They could improve that aspect of the solution.

For how long have I used the solution?

I've been using the solution for about six months.

What do I think about the stability of the solution?

The solution is stable. We've had a good experience.

What do I think about the scalability of the solution?

The solution can scale. I'd rate the ability to scale eight out of ten.

How are customer service and support?

The support response can be delayed during investigations.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not previously use any other solutions.

How was the initial setup?

We did not handle the deployment. It was handled by Trend Micro.

There is a bit of maintenance required. However, the vendor handles it.

What about the implementation team?

Trend Micros handled the initial setup for us.

What's my experience with pricing, setup cost, and licensing?

I'm on the client side. I don't deal with the licensing directly.

What other advice do I have?

We use the solution across our network.

I'd rate the solution eight out of ten.

The information you get for the solution in terms of investigation, makes things easier.


    reviewer2285679

Great support, easy to set up, and offers good visibility

  • September 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

Normally, we use the solution for day-to-day investigations. We get alerts when something is going on in the environment. Right now, we are using that tool for the asset management team to identify services or applications that are not allowed for governance and all of these purposes. In addition to that, we use it for isolating devices. We also have a service with them, an MDR service. They analyze information, and they do investigations for us as well.

How has it helped my organization?

Mainly, we were concerned with the visibility of the environment. We didn't have a tool that was able to allow us to see or have visibility of what the endpoints were doing on the servers in the environment. That was the main reason to adopt this solution - to have visibility on the environment as, in the past, we didn't have that capability.

What is most valuable?

The isolation of devices has been really important. We like all the attack surface-managed NPEs. It's helping us to identify devices and protect us on the network. That's in combination with third-party integrations as well. We have integrations that are helping us to identify devices using our vulnerability management services. It's scanning the network and it's sending all that data to VisionOne. With that information, we identify devices that are protected on the network and the environment.

The reports are a really good feature for showing results to upper management levels.

The search features help us try to correlate information and identify any suspicious activity. That's another feature that has been really important.

We are using it everywhere except for the network, so we don't have the network discovery service from Trend Micro. However, we have it on endpoint servers and email and also the cloud as well. We use cloud conformity to connect that piece.

Trend Micro has a feature called Vision One, that provides us with centralized visibility management across all protection levels. That's helping us to have a centralized view of the console. That's the main reason why we still have that product.

Centralized visibility is important. When we are doing investigations, we can do everything in one console instead of moving to different screens or different windows. The centralized visibility and management across these protection levels helped with our efficiency. It helps us to identify quicker, any potential threat, or any special activity.

They have this feature called Risk Index which I use sometimes to validate the level of rates we have. We don’t use it often - maybe once every one or two weeks. We use it to rank our security operations overall. Mostly, we just check it out of curiosity.

We use the Managed XDR service that they have. It relieves a lot of workload especially during investigations or interim reports about any particular activity - especially with the coverage after hours. It is helping us with the capability there. Also, if something really bad is happening, we have eyes watching all the activity, which is nice.

Using this Managed XDR service enables our team to work on other tasks - especially when we, in certain ways, allocate some of the investigation pieces. We basically create a request for them to investigate things, and that allows us to focus on other things to optimize our security toolset. That's really helpful.

We use the attack surface risk management capability they have. We use that heavily right now. It was a big use case in the past few months. We use it to identify multiple devices without protection, the applications that have been used by our users, and which ones are risky. We are using that on a regular basis. It's helped us identify blind spots and more assets. It's positively affected our security posture by improving a lot of our visibility.

XDR helped us decrease our time to detect or respond to threats. In the past, we didn't have that visibility. When we enabled that tool, at the beginning, it was a little bit noisy. That's something to be expected coming from a new tool. However, after testing through these years, things are improving, and now we can see better results, especially during investigation alerts.

The solution has helped us to reduce the amount of time we spend investigating false positive alerts. In the beginning, there was a large amount of false positives. Right now, we are day to day trying to reduce them. At this point, they are lower compared with the beginning of the implementation. Things are improving. We are reducing false positives as we go which is great.

What needs improvement?

We do use the automation capability a little. However, we noticed some limitations, especially on the playbook side. The API we use. We are integrating that with another product, a SOAR product. The playbooks are a little bit limited in what they can do at this point. Let's say that we want to connect on a specific API. The templates we cannot modify very well. When we noticed that limitation, we decided to go and use Trend Micro VisionOne API and connect it to other tools to develop that activity using another product.

Under attack surface management, when you go to the specific sites or applications that the users are accessing, the capability of downloading that report could be better. Let's say, as an example, we want to identify users using chatGPT, for example. We want to download that data through an API or through the GUI. Right now, it's not available as an option. Maybe having the capability of extracting data from VisionOne for specific areas of the tool could work. That's something that could be useful, especially if we want to generate that report and send it to specific teams. Often, we don't want to provide DX to all the people. Sometimes it's easier to just have that file and share that file with the people who need to have that information.

For how long have I used the solution?

I've been using the solution for around three years now.

What do I think about the stability of the solution?

The stability is good. It's not very common to have any outages. Sometimes there may be a glitch, however, it's rare. Normally we have 95% stability.

What do I think about the scalability of the solution?

The scalability is good, especially when we are talking about third-party integrations. We can have visibility and control of all different assets. So we can have good scalability and visibility and know more about the environment in places where we didn't have any idea things were happening. It's a SaaS tool, and we don't have to do any maintenance, and it's easy to deploy. It's pretty straightforward.

How are customer service and support?

When we have specific issues or problems connecting some products we ask for support. They respond really fast. They always try to mitigate and resolve all the issues we have. If they cannot resolve the problem, they normally share some suggestions on how we can mitigate future problems.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use other solutions, although we did use Apex One for a long time. We have also used an EDR product.

How was the initial setup?

I was involved in the deployment. I was the one leading the data during the implementation. The process is pretty straightforward. It was a little tricky to reduce the false positive alerts, however, the portion of deploying to the environment and connecting the pieces was simple.

From our side, we had three or four people involved in the implementation.

What about the implementation team?

We had some help with the deployment and we had some guidance in the beginning. We requested some support from our account manager.

What's my experience with pricing, setup cost, and licensing?

The pricing is good if you look at all the compatibilities and features offered by the product. There are features that can increase the pricing. We can put some credits to some features, however, if we want to enable them. With the amount of credit we have, we are covered for all of our needs.

What other advice do I have?

I'd rate the product eight out of ten.

It is a really good product and easy to deploy. They allow you to have more visibility on your environment, especially if you have any kind of XDR solution. It will increase the visibility of what's happening in the environment. Also, from the perspective of doing maintenance updates or patches, the cloud is the way to go. The product management team does a really good job of increasing the features, and they are listening really closely to what the customer needs via feedback.


    Dirk Osterkamp.

Great network protection, a centralized view, and user-friendly

  • September 28, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Trend Micro XDR to enhance our security framework.

One of our partners was the victim of a major attack, and we realized that our environment was susceptible to the same thing because we were only using an antivirus solution.

Trend Micro XDR is deployed on-premises, and we use it on our core business servers, clients, and the management portal to protect all of our network nodes from attacks.

How has it helped my organization?

Trend Micro Vision One provides centralized visibility and management across protection layers, which is important. It is part of our monitoring tool. The visibility gives us a centralized view of our network nodes, activities, and possible attacks.

The risk index feature plays an important role in our KPIs, which we report to the management team. Our business is dependent on our systems running 24/7.

Trend Micro XDR has helped decrease our time to detect and respond to threats.

Trend Micro XDR has reduced the time we spend investigating false positive alerts by 50 percent.

What is most valuable?

The most valuable feature is the network protection shield on every server, which isolates attacks and prevents our clients from being affected.

What needs improvement?

The deployment process could be more streamlined over the existing infrastructure, as it was not as easy as we thought. We are working with an expert from Trend Micro to improve the rollout process, but it has taken some time and we do not yet have a concrete understanding of the issue. There are some features that we have to install repeatedly before they start running.

For how long have I used the solution?

I have been using Trend Micro XDR for one year.

What do I think about the stability of the solution?

Trend Micro XDR is stable.

What do I think about the scalability of the solution?

Trend Micro XDR is scalable.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment took six to eight weeks to complete. We had around five part-time people involved in the deployment.

What's my experience with pricing, setup cost, and licensing?

Trend Micro XDR is expensive but we got a good deal from Trend Micro. We pay for an annual license.

Which other solutions did I evaluate?

Currently, we are researching the question of whether to use Trend Micro XDR when we switch from our classic NPLS internal corporate lines to an SD-WAN solution. Or if we should use an integrated solution from the SD-WAN and firewall provider, such as Palo Alto or Fortinet.

What other advice do I have?

I would rate Trend Micro XDR eight out of ten.

We have 300 people in our organization that use the solution.

Maintenance is easy and done by two people, who update, patch, and install new servers; client-side, they also update user stations and analyze logs.

I recommend Trend Micro XDR. It is user-friendly.


    reviewer1072692

A comprehensive solution that is not overly complex to use or manage

  • July 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

Trend Micro XDR is utilized for security management, and we apply it to our email, network, and endpoints.

Trend Micro XDR is based on its proprietary cloud.

How has it helped my organization?

Trend Micro provides us with centralized visibility and management across protection layers, which are important to our organization.

The centralized visibility and management across both layers improve our efficiency by offering central security without the need for extensive management or fine-tuning. Trend Micro is also comprehensive and user-friendly. We have confidence in the results.

The risk index provides us with insights into potentially vulnerable areas or aspects that we may need to double-check to ensure everything is working as expected. In other words, it's a useful tool to obtain a quick overview of parts that could be more exposed to risks and other potential issues.

Trend Micro helps reduce our MTTD and MTTR.

Trend Micro presents results in a comprehensive and easy-to-read manner, which helps reduce the time we spend investigating false positive alerts.

We utilize Trend Micro's automation capabilities for alerting and categorizing emails into specific categories based on their risk level.

What is most valuable?

Trend Micro XDR is a comprehensive solution that is not overly complex to use or manage. The security results have been quite good.

What needs improvement?

I would like to have more integration with mobile device management.

For how long have I used the solution?

I have been using Trend Micro XDR for three years.

What do I think about the stability of the solution?

Trend Micro XDR is stable.

What do I think about the scalability of the solution?

Trend Micro XDR is scalable. As a small company, the licenses we have are sufficient to meet our needs.

How are customer service and support?

The technical support team is excellent, and they were able to answer our questions to our satisfaction.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment did not appear to be complex, but it was managed by Pro-Axis, who utilized a large workforce to ensure the swift completion of the deployment.

What about the implementation team?

We engaged an external partner named Pro-Axis to assist us with migrating from Trend Micro on-premises to Trend Micro XDR. Their services were excellent, and we did not encounter any unexpected issues. We were fully satisfied with the migration process as Pro-Axis promptly restored our services.

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive, and the cost aligns with the features we receive. The license fee covers all of our needs.

What other advice do I have?

I give Trend Micro XDR a nine out of ten.

We were initially using Trend Micro on-premises and then expanded our usage by implementing XDR. We were satisfied with the solution and its features, so we made the decision to stick with Trend Micro.

A small team is required for maintenance, which will not impose a significant burden on our IT team.

Our entire organization uses the solution.

I suggest trying out the trial of Trend Micro XDR to assess its suitability for their environment. It can be a good solution for small or medium-sized organizations, but keep in mind that everyone has their own specific requirements.