What do you like best about the product?

Most user-friendly helpdesk tools provide real-time updates and a detailed dashboard.

What do you dislike about the product?

I have not observed anything negative or that should be improved in the Freshdesk tool.

What problems is the product solving and how is that benefiting you?

Freshdesk is a ticketing system that creates tickets in real-time based on the emails received from end users and suppliers. Upon ticket creation, it automatically sends a response to the email sender, providing them with a reference number for easy tracking. Freshdesk maintains a record of the entire lifecycle of each ticket and offers a dashboard that displays SLA metrics for efficient monitoring and management. Additionally, Freshdesk facilitates the measurement of end-user satisfaction through CSAT surveys, allowing for a pulse check on the overall customer experience.