What do you like best about the product?

We switched from Zendesk. We saved a few dollars, but it was absolutely not worth it. They left us without a help desk for over a week, and didn't even have the decency afterwards to let us know. Going with HelpScout now.

What do you dislike about the product?

Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account.

When we finally got an answer from their customer support, they said it was because we were using too many resources and that we should switch to their "FreshService" offering. Outrageous!

They took down our account without warning or notice only to try to upsell us afterwards. You might save a few dollars with FreshDesk, but it's not worth the risk!

What problems is the product solving and how is that benefiting you?

Providing a centralized inbox and knowledge base