What do you like best about the product?

1. It's a place where all our work issues are raised

What do you dislike about the product?

1. When using my iPad and I'm logged on on the browser, I can't merge tickets no matter how many i try and use different browser like Chrome or Safari. So as a turn around I merge tickets using the app. but I don't like the interface of the app. I like the desktop view better.

2. Changing signature has been hard. There's an update on my signature, it's a photo but it doesn't get uploaded. I tried many time and used different network but still can't get it to update. I gave up.

3. It's a pain to reply to email or to edit the sender of an email. When there's a ticket and you need to reply, you are not able to edit the "to" recipient. It would be better if this is editable instead of forwarding it to the correct recipient.

4. I wish notifications will be improved. I always missed a lot of notes for me or updates from my ticket since the notications part the bell icon doesn't show all the notes for me although I have set notifications to receive all notifications.

What problems is the product solving and how is that benefiting you?

1. Monitoring maintenance and cleaning issues in our managed apartments.
2. Receiving building notices from building managers and it creates a ticket for us so it's a task for us to send out to guests then we can close tickets.
3. Creation of tickets for issues that needs action.
4. Knowledge base - we put our how to's in Freshdesk.