Freshdesk
Freshworks Inc.External reviews
3,558 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshdesk for Customer helpdesk Management
What do you like best about the product?
We are using Freshdesk for our multiple business process operations for managing customer helpdesk issues. Freshdesk provides easy to understand & manageable user interface with automated features. Freshdesk helps us to manage & resolve end-user queries & assigned tickets according to their categories. It also provides features such as auto-reply & also integrated with email & our internal CRM tool for update the data in real-time & create an additional backup. Freshdesk also helps us to resolve user queries quickly with the intelligent automation tool. We have also implemented a live chat feature to fix the end-user issues on the go.
What do you dislike about the product?
We have been using Freshdesk for the past three years & to date, we have not faced a single issue. Also, Freshdesk provides 24*7 support in case of any issue.
What problems is the product solving and how is that benefiting you?
Freshdesk resolved our one of the significant issue that is customer feedback & queries. Due to an increase in our users & workflow, we cannot manage our support without any automation tool. After implementation of Freshdesk, it has resolved all our issues & also provided us a reliable solution.
Recommendations to others considering the product:
We recommend Freshdesk for helpdesk and customer support with advanced features such as live chat & community pages. Freshdesk is cost-efficient & easy to manage & configure.
The best customer support platform
What do you like best about the product?
FreshDesk is easy to set up and get started. It has the quickest go-to-market deployment, even when considering novice users. The integrations with third-party platforms are seamless. Even on the Sprout (basic and free) plan, there aren't many restrictions. Free email support and integration with automatic ticket creation allow easy access and reporting for running a user helpdesk. The ability to reply via email directly greatly increases efficiency and response time. The export function allows further classification and advanced reporting with custom filters for better data representation. The help documentation is very detailed yet easy to understand and implement. The support is always reachable and offers excellent resolution in a quick turnaround time.
What do you dislike about the product?
Nothing... everything works flawlessly. I am using both free and paid subscriptions and so far have not been wanting any further support.
What problems is the product solving and how is that benefiting you?
Customer outreach and helpdesk support are what we use FreshDesk primarily as a ticketing solution. It offers excellent Email integration for virtual helpdesk support.
Why I love using Freshdesk
What do you like best about the product?
First, it's easy to use, like super easy. Great insights and great real-time reports. Also, I love that you can connect it to Freshchat, and every conversation is converted into a Freshdesk ticket. Plus, it makes things easy to help our agents and customers in a very good and fast way. Also, I love how easy the dashboard is.
What do you dislike about the product?
There is nothing I dislike, to be honest. I just love it.
What problems is the product solving and how is that benefiting you?
Assisting the agent quickly and systematically
5 months into using Freshdesk and it has been a great experience
What do you like best about the product?
An intuitive user interface ment that it was straightforward to learn to use quickly.
What do you dislike about the product?
I have yet to find any features that I dislike; however, it is still relatively early.
What problems is the product solving and how is that benefiting you?
It enables me to keep track of customer inquiries. It also allows me to tag these in many ways, making searching for past questions very efficient, which is essential.
Application to resolve problems and move ahead
What do you like best about the product?
I liked the system of raising tickets, and that ticket will be passed on to the concerned team. The concerned team will reply and we will be notified through our mail.
What do you dislike about the product?
Resolution time is little longer so we need to be patient
What problems is the product solving and how is that benefiting you?
I usually escalate concerns of parents regarding technical issues or refund or retention or any other
Recommendations to others considering the product:
If your organisation is big and you feel issues are not being escalated please use this application as it will help us maintain data and proof of issues raised
Great for workflow and inquiry management, but isn't all things
What do you like best about the product?
Numbered tickets are great and helpful, easily searchable, and
What do you dislike about the product?
-UI when typing replies does not clearly mark a difference in font and color
-FSM component doesn't allow for repeating events, which is a shame because this is one thing our company really needs
-Per user billing is inconvenient when several members of our staff only need occasional very limited access that is not worth the price of a day pass
-FSM component doesn't allow for repeating events, which is a shame because this is one thing our company really needs
-Per user billing is inconvenient when several members of our staff only need occasional very limited access that is not worth the price of a day pass
What problems is the product solving and how is that benefiting you?
We are using freshdesk to streamline sales inquiries, registration and database notifications, and client interaction.
It has been very helpful to have reminders and to-do lists for when our items are less straightforward
It has been very helpful to have reminders and to-do lists for when our items are less straightforward
Best tool for ticketing
What do you like best about the product?
The best part of Freshdesk is the ticketing as well as the clarity and option provided by this tool to solve the tickets and also to keep track of it.
What do you dislike about the product?
Not much to dislike about Freshdesk! It is the best
What problems is the product solving and how is that benefiting you?
It helps us to track our Tickets based on the groups and the product and very user friendly
Recommendations to others considering the product:
Best Tool for ticketing, Chats and tracking
Internal customer service efficiently
What do you like best about the product?
Currently, the organization uses Freshdesk to provide real-time solutions to both internal and external clients on a large scale via the web. For the quick resolution of company-related requirements, the app, web, and servers are used to aid in rapid management.
What do you dislike about the product?
The flow can be affected when the volume of interactions suddenly increases.
What problems is the product solving and how is that benefiting you?
All requirements are responded to in real time, thanks to the fast interface that the application provides.
Recommendations to others considering the product:
Friendly design so that any user can handle it. Permanent updates and development for each client. Special design for supervisors.
Freshdesk has helped to optimize and streamline communications!
What do you like best about the product?
The most helpful aspect of Freshdesk is keeping track of all customer questions that can easily get lost in an email inbox. The backend interface is easy to use and allows you to assign team members to respond to specific questions. I am newer to using Freshdesk but have been very quickly sold on the benefits for both me and my team.
What do you dislike about the product?
The only thing I dislike about Freshdesk is if a customer responds by simply saying, "Thank you" - the ticket is reopened, leading me to open Freshdesk and walk through the process of closing the ticket all over again. However, if this is the worst thing about it, it's still well worth the headache.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping me and my team to respond more quickly and efficiently to questions we receive. We can batch similar questions to respond easily and can also keep a record of similar questions we have already responded to in the past, making it all the easier to respond in the future.
Freshdesk -Love this application
What do you like best about the product?
extremely easy to use , I love the options of adding tags, and the ability to add canned responses. The reporting, is also a great way to track staff performance.
What do you dislike about the product?
I haven't found anything to complain about yet
What problems is the product solving and how is that benefiting you?
Netstream is an FNO and we use it as our primary ticketing system for all support and maintenance queries.
Freshdesk allows us to manage all that in one space, we no longer need to question if a query has been responded to as we can see the time of the last response and also when a customer has responded without going into a ticket, this coupled with adding tags makes for quicker response times.
Freshdesk allows us to manage all that in one space, we no longer need to question if a query has been responded to as we can see the time of the last response and also when a customer has responded without going into a ticket, this coupled with adding tags makes for quicker response times.
showing 1,261 - 1,270