Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Very helpful system to help organisation
What do you like best about the product?
With Freshdesk my team is able to keep track of the emails and tickets generated easily as well as categorise them for reporting purposes.
What do you dislike about the product?
I find it not logical to not update a ticket with the time of the most recent interaction with the ticket, so customer replies sometimes get lost.
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to keep track of the requests made so we can improve our product with our customers needs
great for feedback
What do you like best about the product?
It's so easy to communicate and get feedback.
What do you dislike about the product?
Sometimes it glitches but all great programs do
What problems is the product solving and how is that benefiting you?
Easy to communicate
Freshdesh review
What do you like best about the product?
I like that it is easy & straightforward for users to raise a case in Freshdesk.
What do you dislike about the product?
Configuring Freshdesk is complicated. analytics/reporting is also difficult.
What problems is the product solving and how is that benefiting you?
We do our incidents/requirements lifecycles in Freshdesk. The benefit is that the documentation for each incident is centralized within the ticket /case.
Excellent helpdesk solution
What do you like best about the product?
I like the easy access for creating a ticket.
What do you dislike about the product?
I havent't disliked anything as of yet. In due time I guess
What problems is the product solving and how is that benefiting you?
Prioritizing issues
a breath of fresh air
What do you like best about the product?
i like how quick an easy it is to see options and features, it is very clean looking and user friendly
What do you dislike about the product?
some options are no intuitive and requires a lot of clicking around
What problems is the product solving and how is that benefiting you?
customer satisfaction
stock management
first time fix rate
stock management
first time fix rate
Recommendations to others considering the product:
Do it!
Freskdesk awesome
What do you like best about the product?
The easy instant messaging. Communication is a major benefit
What do you dislike about the product?
Nothing really. Everything is great and we use it every day
What problems is the product solving and how is that benefiting you?
Communication barriers. Group work and idea sharing
Recommendations to others considering the product:
No regrets
Freshdesk review
What do you like best about the product?
Easy way to manage the cases with an intuitive dashboard
What do you dislike about the product?
There is no resource group on initial plans
What problems is the product solving and how is that benefiting you?
Organize customer tickets.
Good but not great
What do you like best about the product?
It's gives us one place to track tickets and offer reporting
What do you dislike about the product?
The new mint interface is actually lacking some of the simple (and expected features) from the previous version. For example, if you receive a notification you can no longer right click to open in a new tab or window. Also, when you minimize your screen the two menus to the right of the ticket detail take over and the detail shrinks.
What problems is the product solving and how is that benefiting you?
Reporting on basic ticket data, offers a global space for all teams to interact and resolve issues
Great helpdesk software
What do you like best about the product?
It is easy to setup, easy to teach to users and easy to manage. It is really one of the best helpdesk softwares.
What do you dislike about the product?
Some settings are a pain to get working correctly. The pricing can also be an issue for smaller companies.
What problems is the product solving and how is that benefiting you?
It can help with email routing and response follow up.
Recommendations to others considering the product:
Make sure you take your time setting up and contact support for any questions.
Best CRM tool
What do you like best about the product?
This is best CRM ever used. This gpt lot of features like auto response , routing the tickets with given conditions
What do you dislike about the product?
free version had lot of features previously. However now its been reduced immensely.
What problems is the product solving and how is that benefiting you?
We are solving customer issues and our clients issues. Benefits are 30 days trail version for estate plan where we can check most the portal features.
Recommendations to others considering the product:
You get everything you need on a CRM, no second thought and they provide 30 days trial period too.
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