Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Great helpdesk support
What do you like best about the product?
Helpdesk staff very polite and patient. I've always had a solution to my issues.
What do you dislike about the product?
It is not easy to find a way to export specific data. For example when hitting the Export button in Contacts, it always exports all contacts, there are no filters available.
What problems is the product solving and how is that benefiting you?
Helpdesk.
Gift Card
What do you like best about the product?
What do I like best is the FAQ analytics.
What do you dislike about the product?
What do I dislike is the Pricing of Freshdesk.
What problems is the product solving and how is that benefiting you?
Customer support.
Works well and looks great!
What do you like best about the product?
The new user interface is beautiful definitely well designed with perfect accent colours.
What do you dislike about the product?
Quite costly for a ticketing system, however, the features that come with that cost is quite nice.
What problems is the product solving and how is that benefiting you?
It is mainly for IT support. The dashboard has been very beneficial to provide the best support we can for others.
Recommendations to others considering the product:
UI looks beautiful but the ease of use of gone down. I had to provide one-on-one training to help individuals get to learn how to use the new UI.
Sukanya was great!
What do you like best about the product?
I like how she responded in a timely manner
What do you dislike about the product?
I don't like how tickets are distinguished by many colors.
Should just be 2 alternating colors
Should just be 2 alternating colors
What problems is the product solving and how is that benefiting you?
I resolve customer tickets for our streaming service
Make Support Easier and Better
What do you like best about the product?
Easy to follow and manage support tickets of our customers.
What do you dislike about the product?
There is nothing that i don't like on this product. For a small company like ours is the free licence a very good thing
What problems is the product solving and how is that benefiting you?
We are a Software-Company also providing IT_Services to our customers. With freshdesk we apporved out SUpport, when more then one Teammember is working on the same case
Customer Experience
What do you like best about the product?
It was a great experience working with Freshdesk. They provided very quick solution for every queries and road blocks for production releases.
What do you dislike about the product?
No dislike are available as off now. Its good to go with frshdask
What problems is the product solving and how is that benefiting you?
We have solved our customer support module for the product. Freshesk is very easy to integrate with multiple platforms like Android, IOS and Web with FAQ and Customer Chat.
Recommendations to others considering the product:
Its very good service for any product
Freshdesk - a great customer service tool with great customer service
What do you like best about the product?
The ability to get a quick overview and manage support questions over multiple timezones easily by adding smart customizable automation workflows.
What do you dislike about the product?
When we started, I had the feeling the customer service was a bit more proactive to solve things for you, while they take a more responsive attitude now that the product has gained in features and that is part of the greater Freshworks app-suite
What problems is the product solving and how is that benefiting you?
Problems to solve for our own users in a timely manner. We could not handle this via simple e-mail messaging anymore.
Recommendations to others considering the product:
Freshdesk is a great tool with good automation workflow options to reduce the busy-work like managing (individual) support question assignments.
Freshdesk
What do you like best about the product?
I like that I can choose which columns I wants to see in the ticket table view.
I love the Dispatch'r i admin
I love the Dispatch'r i admin
What do you dislike about the product?
I think its very annoying that I am not able to search specific fields or even filter the results of searching customers
In different places everything you wrote disappear if you mark the text or use Ctrl+A. I.e. If you create a new ticket via the + in the customer view
In different places everything you wrote disappear if you mark the text or use Ctrl+A. I.e. If you create a new ticket via the + in the customer view
What problems is the product solving and how is that benefiting you?
We used to use Zendesk and I haven't found any benefits by using Freshdesk
Simply Awesome
What do you like best about the product?
Ease of options available in freshdesk for agent to facilitate requester.
What do you dislike about the product?
Unavailability of whatsapp integration. Facebook integration is also limited.
What problems is the product solving and how is that benefiting you?
We are achieving One call resolution by implementation of Freshdesk.
Freshdesk support team
What do you like best about the product?
I like the assistance of the team. Whenever I had a problem, they did the best to help my team and me.
What do you dislike about the product?
I wouldn't say I like visual effects, I think you guys should work on the platform's design.
What problems is the product solving and how is that benefiting you?
My team contacts customer's from around the world. Freshdesk helps us to be online via ticket/ chat/ phone. Our customer service is based on the Freshdesk support.
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