Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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User-friendly
What do you like best about the product?
Easy to use and it will be more helpful for handling end users in a proper way.
What do you dislike about the product?
Nothing much to dislike about the feature of this product.
What problems is the product solving and how is that benefiting you?
Solving/Clarifying the end users queries.
Easy and flexible solution that you didn't know you needed!
What do you like best about the product?
The automation tools make organization easy. You can categorize, assign, or add tags all by the content in the ticket.
What do you dislike about the product?
They hide the spam tickets. When I was setting up the process, I didn't realize my "test 123" messages were marked as spam and hidden.
What problems is the product solving and how is that benefiting you?
Prior to Freshdesk, all help emails were sent to people's inbox. Coordination and tracking when responses were due were a pain and led to extra work. Freshdesk takes all of those pain-points away. Now everything is categorized and assigned and not lost in everyday email.
Recommendations to others considering the product:
It's an easy setup that will help streamline your support flow. You'll save time to make up the setup time very quickly.
Customer Support Made Easy
What do you like best about the product?
Our customers can quickly and easily create tickets by emailing in, we have the ability to track tickets, search by email or name, and manually create a ticket without assigning it directly to an agent (new feature!). I like the ease of creating knowledge base articles.
What do you dislike about the product?
With the new look, you can no longer resize images that are pasted into the body of your reply email. You used to be able to drag a corner and resize. It's a very simple feature that doesn't make a huge impact to most, I'm sure, but in customer support we are dropping in screenshots all the time. The lack of resizing capability is an annoyance. While the knowledge base articles are easy to create, editing them can be a nightmare! We paste as plain text, but even then adjusting font or making the bullets look nice can be very time consuming.
What problems is the product solving and how is that benefiting you?
Our main goal for Freshdesk was to use it for customer support. Freshdesk has been a huge help in streamlining our support processes.
Excellent Support - GReat Software
What do you like best about the product?
The tech support help me during all the implementation and configurations to get the software ready like SaS in his systems, very good knowledge base and software works as expected
What do you dislike about the product?
Since this is SaS, sometimes is good to get more access to backend configurations related to the instance or other not available customizations, but all worked as expected
What problems is the product solving and how is that benefiting you?
ADFS and SSO with custom portals
Recommendations to others considering the product:
Great software, great support, they guide us during entire implementation
Good, Fast, Amazing support
What do you like best about the product?
They understood me correctly for what I wanted. My problem was answered so fast.
What do you dislike about the product?
Nothing really I've dealt with the freshdesk support and never have I disliked anything.
What problems is the product solving and how is that benefiting you?
Easy comprehension of what need to be done for our day.
ex; The way that freshdesk show you your open ticket and the easy to read interface is just time saving for us.
ex; The way that freshdesk show you your open ticket and the easy to read interface is just time saving for us.
Recommendations to others considering the product:
I recommend because.
- easy to configure
- great support if you have any questions
- love fresh and up to date
- much much more...
- easy to configure
- great support if you have any questions
- love fresh and up to date
- much much more...
Freshdesk
What do you like best about the product?
Freshdesk is always making updates to enhance their product. I've been using for 5 years and the primary manager of the application. Few flaws and very simple to use.
What do you dislike about the product?
No dislikes I can think of at the moment.
What problems is the product solving and how is that benefiting you?
We need to be able to track issues by client and ensure all the troubleshooting and resolution takes place in a timely matter that can be accessed by several internal people so Freshdesk allows us to ensure this happens our customer support team.
Freshdesk inspires us to give better customer service every day
What do you like best about the product?
It's easy to reach out to Freshdesk whenever we need help.
What do you dislike about the product?
Occasionally, Freshdesk spam filters are too strong. However, they have an option to have it disabled.
What problems is the product solving and how is that benefiting you?
We receive hundreds of emails on a daily basis, we needed a support system that would classify emails in priority where each ticket can be assigned to different agents or departments. The main benefit of Freshdesk is that it is really easy to manage emails
Recommendations to others considering the product:
Save yourself the trouble and simply choose Freshdesk
Amazing software that covers all our small company needs at a low price.
What do you like best about the product?
I like the fact that there is a lot of benefits with your free plan but this gives our company a good starting point without heavy investing with the option to increase features at a later stage.
What do you dislike about the product?
Nothing really. Everything so far is great.
What problems is the product solving and how is that benefiting you?
Multiple products takes care of helpdesk, sales and recruiting.
Support and deployment specialist Cloud solutions
What do you like best about the product?
The interface is user friendly and it's easy for agent to adapt
The report section is easy to use
The report section is easy to use
What do you dislike about the product?
Not using Mint interface yet :
Latency and bugs for example when trying to merge ticket.
Search isn't optimized and we are unable to filter search results.
Interface bugs when sometimes the menu doesn't show correctly.
Latency and bugs for example when trying to merge ticket.
Search isn't optimized and we are unable to filter search results.
Interface bugs when sometimes the menu doesn't show correctly.
What problems is the product solving and how is that benefiting you?
Support service
Recommendations to others considering the product:
Really a great tool.
Perfect application
What do you like best about the product?
I like the way this is designed and built. Within minutes you can create a portal. Easy to configure and a great ultra fast support team. Special applause for the support I got from them.
What do you dislike about the product?
Nothing much to dislike as far as my usage is concerned.
What problems is the product solving and how is that benefiting you?
With Freshdesk, it is simple to manage tickets. It removes a lot of burden.
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