Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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Top Quality and Speedy Support
What do you like best about the product?
Speed, quality and personal touch spring to mind when I think of Freshdesk
What do you dislike about the product?
we have not been able to implement a specific need for our customers due to product limitations
What problems is the product solving and how is that benefiting you?
Customer Service department
Recommendations to others considering the product:
always improving their product and they care about your individual needs when customising the apps
nice customer support
What do you like best about the product?
i liked customer service of this portal, smooth and fast forward support.
What do you dislike about the product?
every thing is good...but still some feature should be upgrade.
What problems is the product solving and how is that benefiting you?
Customer's complaint
Recommendations to others considering the product:
Yes..Sure!!
Excellent Service
What do you like best about the product?
I liked how quickly the Freshdesk team responded to me.
What do you dislike about the product?
Nothing, it has been great to use freshdesk
What problems is the product solving and how is that benefiting you?
I am a Field Tech for a school district and we use it for administrators, teachers and staff to put in tickets and then we as a technology department resolve those tickets. Helping technology to be easy to use and work for teachers in our priority.
Bugs bugs bugs
What do you like best about the product?
You can create an entire knowledge base that you can create for your clients (articles, how-to guides, support center solutions, etc)
What do you dislike about the product?
There are bugs constantly, and the bugs are not fixed in a timely manner. Their support team is also lacking- not getting back to you or providing updates within any reasonable amount of time. You typically have to email their team several times before landing a response
What problems is the product solving and how is that benefiting you?
The knowledge base is nice for our clients.
Freshdesk makes our workplace more efficient
What do you like best about the product?
Freshdesk has a unique ability to manage all of our support requests on one platform. It makes our team more efficient in being able to assist customers by providing real-time data analysis on our performance.
What do you dislike about the product?
The one downfall is when working with multiple support portals. You have to put in some extra time on the back end to ensure they are set up correctly and that Dispatch'r is accurately assigning product requests to the right teams.
What problems is the product solving and how is that benefiting you?
Support efficiency has improved by being able to see how our team is responding to requests. It also helps with our organization by keeping everything in one place for easy access.
Recommendations to others considering the product:
Don't be afraid to reach out to their support team with any questions - they are extremely helpful!
Professional & fast
What do you like best about the product?
It works exactly as we need it to. Most importantly, freshdesk is giving us all necessary support we need, to serve our customers better.
What do you dislike about the product?
Perhaps the way of adding and deleting customers that can view specific knowledge base items, could improve.
What problems is the product solving and how is that benefiting you?
We offer our customers educational services focused on using mobile technologies. We can serve our EDU and Business customers much bette and offer them best user experience along with our services.
An issue with the system
What do you like best about the product?
Quick and straight forward advice. Simple to use.
What do you dislike about the product?
Was alittle hard to find the ticket system for help.
What problems is the product solving and how is that benefiting you?
All our quires and questions go via freshdesk, helping us control who to contact in the team.
i love Freshdesk
What do you like best about the product?
User experience for admin and for agent.
You can set up in a few hours.
The support team are very efficient, they respond very quickly every time we need help
You can set up in a few hours.
The support team are very efficient, they respond very quickly every time we need help
What do you dislike about the product?
I will appreciate a chat bot, Feshchat is not integrate in freshdesk. is not a good experience to log in in 2 plataforms.
What problems is the product solving and how is that benefiting you?
Customer support, back office flows, administrative tasks
Seamless multi-channel support for your customers
What do you like best about the product?
The journey of a ticket end to end! being able to set dispatch, observer, supervisor rules and customer notifications helps create a robust customer support experience. Tied in with ticket fields this also leads to very useful MI. We also use Freshdesk as a key part of our customer experience when a customer buys one of our bikes, keeping them up to date on the build of their order through to despatch.
What do you dislike about the product?
That Mint is taking to long to get live, we would be able to use it now if they allowed agent chat on the Mint interface but we keep getting told its in the development queue.
What problems is the product solving and how is that benefiting you?
We are solving our customer service and improving customer sales experience. The benefits come from the reporting as long as you utilize ticket fields properly.
Recommendations to others considering the product:
Plan out your Dispatch, supervisor and observer rules in advance to ensure your tickets stay on track. Training staff to update ticket fields accurately and when required is key for reporting.
Freshdesk
What do you like best about the product?
Its so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so usefulIts so useful
What do you dislike about the product?
Dispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusingDispatcher rules are a little confusing
What problems is the product solving and how is that benefiting you?
automation issues
Recommendations to others considering the product:
Its really well made.
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