Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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External reviews are not included in the AWS star rating for the product.
Good support and great interface
What do you like best about the product?
I like that Freshdesk has the full package. Chat, tickets, Knowledge database and Forum
What do you dislike about the product?
The multiple products can be confusing, when logging in and out.
What problems is the product solving and how is that benefiting you?
Software issues
Great service
What do you like best about the product?
Wonderful service with a quick reponse.
What do you dislike about the product?
At the beginning the look of Freshdesk was quite boring, however they have changed that recently
What problems is the product solving and how is that benefiting you?
It helped me solve customer problems much quicker
Freshdesk Review
What do you like best about the product?
The application is easy to use and lets you organize your past tickets in a way that makes them easy to pull up in the future.
What do you dislike about the product?
There have been a few bugs during our switch to Freshdesk Mint. All but one have been resolved.
What problems is the product solving and how is that benefiting you?
Helping our users resolve their issues in a fast and easy manner. The great organization Freshdesk offers and the ability to look back on past issues.
Recommendations to others considering the product:
Use their new Mint interface, it works great.
Good service, very good price
What do you like best about the product?
Its easy to use, its cheap and have a lot of services (chat, email, etc)
What do you dislike about the product?
I cant answer all my tickets easy, only with API
What problems is the product solving and how is that benefiting you?
We use freshdesk for Help desk of about 3000 tickets per week and we are totally satisfied
Recommendations to others considering the product:
Do not use simple email
Very Good
What do you like best about the product?
Simplicity, communication integration, new version has a stronger, more intuitive user experience.
What do you dislike about the product?
new version lacks features of old version. Need filterability of companies/users
What problems is the product solving and how is that benefiting you?
Client SLA management, Call Centre transparency, Client Communication
Quick response; great service
What do you like best about the product?
I am impressed that my simple issue was responded to so quickly. Even though it was a simple fix, I felt that my representative was 1. an actual person 2. really did want to be sure it was working as I needed it to.
What do you dislike about the product?
There was nothing at all about my interaction which was negative.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk as a Support Portal for websites and Salesforce implementations.
We have found so much better client interactions when they have control over status changes and can update us and check on updates at any time. The transparency and communication between Freshdesk and Jira has given us a great way to stay on top of issues.
We have found so much better client interactions when they have control over status changes and can update us and check on updates at any time. The transparency and communication between Freshdesk and Jira has given us a great way to stay on top of issues.
Recommendations to others considering the product:
Freshdesk has allowed me to share information as well as take vacations without Support services stopping. Clients don't see any lag in our customer service, which is the most important feature for us.
nice and smooth
What do you like best about the product?
being able to communicate with airlines and passengers / also following up with each case
What do you dislike about the product?
nothing I like it all ... there is no much to write here
What problems is the product solving and how is that benefiting you?
travel industry
Recommendations to others considering the product:
it is the best solution for business correspondence
Wonderful application to use
What do you like best about the product?
Concept of work allocation and it's subsequent tracking
What do you dislike about the product?
That similar tickets cannot be grouped into 1
What problems is the product solving and how is that benefiting you?
Work allocation and it's follow-up
Outstanding
What do you like best about the product?
Promptness and excellent clarification. I reached out to Freshdesk support for a feature request and was helped immediately.
What do you dislike about the product?
As of now, I do not dislike anything about Freshdesk.
What problems is the product solving and how is that benefiting you?
Student, Staff, & Faculty issues related to Information Technology.
Great.
What do you like best about the product?
Ease of use. Free tier. Prompt support. Active enhancements.
What do you dislike about the product?
Nothing. The rest of these characters are to fill up space.
What problems is the product solving and how is that benefiting you?
Organising my support in a logical way.
My clients know what is happening with a ticket. And I know what I still have to do.
My clients know what is happening with a ticket. And I know what I still have to do.
Recommendations to others considering the product:
Definitely try it. Then decide.
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