Freshdesk
Freshworks Inc.External reviews
3,410 reviews
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Handling Tickets Made Easy
What do you like best about the product?
I loved that I could easily customize it to fit our needs without being on the phone with the support team for hours and how user-friendly it is. I could set up ticket automations with the Dispatcher, Supervisor or Observer and automate routine tasks.
What do you dislike about the product?
Need support for more channels for instance Whatsapp. Also, few features which earlier offered as a part of free plan have been moved to Paid Membership. For instance, Custom Ticket Fields.
What problems is the product solving and how is that benefiting you?
We needed better reporting and root cause analysis of all our customer mails and were doing it manually. Freshdesk dashboards served our purpose.
Freshdesk Review
What do you like best about the product?
Service is really good thing about freshdesk
What do you dislike about the product?
Sometimes it is difficult to connect to freshdesk
What problems is the product solving and how is that benefiting you?
NA
Freshdesk is everything I needed for a ticketing system
What do you like best about the product?
The system does everything you would expect from a ticketing system. It's beautifully designed. I love the solutions section which allows me to create articles and help documents that I can refer customers to. The support is also amazing - in some cases, without asking, I received a phone call to help resolve my question or problem. They just released a beautiful new minty theme that is inspiring for some of my own UI designs. Integration is also a snap - to get going right away, I opted to just configure email so that tickets are opened when an email arrives at the support email address. When a customer opens a ticket from within my app, my app captures the text and sends an email to the appropriate address causing a ticket to be opened. I may use the rich API to do this on my newest product.
What do you dislike about the product?
I can't think of anything that I don't like. It does exactly what it is supposed to without a hitch.
What problems is the product solving and how is that benefiting you?
Public contact page opens a ticket; inter-app "contact" also opens a ticket. Amongst favorite benefits are that I don't miss support tickets or leads and I can easily keep history of what's happened.
Recommendations to others considering the product:
If you need a fair-priced full-function helpdesk and ticketing system, you should definitely check out Freshdesk. You can get a help-desk up and running in no time, integrate it with your project with minimal work, and customize its look if you need to.
Multifunctional and inexpensive customer support system
What do you like best about the product?
I love powerful ticket system.
We use that system with slack notification.
We use that system with slack notification.
What do you dislike about the product?
In Japan, Knowledge base function is not better.
The search function is weak.
The search function is weak.
What problems is the product solving and how is that benefiting you?
It is possible to manage the inquiry management of many customers with one central management method.
Recommendations to others considering the product:
very good choice when you want to use powerful support systems.
Prompt response followed with a clear resolution!
What do you like best about the product?
I liked the speed of reply and clarity in the response.
What do you dislike about the product?
No dislikes as of yet! I've been using the product along with
What problems is the product solving and how is that benefiting you?
Freshworks enables my team to provide complete transparency to the way in which we function as a Service team. More importantly it offers essential tools via its Reporting module which helps us constantly monitor, improve and understand our business!
Recommendations to others considering the product:
Attempt the Trial!
Excellent Technical Assistance
What do you like best about the product?
Quick and courteous response to my requests. Easy to configure and maintain. Very customizable.
What do you dislike about the product?
Only contact is by email. It wold be helpful to have a phone number to call for support. The phone support functionality is not ready for use. We tried it and had to diable it.
What problems is the product solving and how is that benefiting you?
Security Certificate request and installation.
Smooth Gmail integration
What do you like best about the product?
Huge time-saver that our users don't have to log in to "yet another account" to submit IT tickets.
What do you dislike about the product?
Still discovering the ins and outs of FreshDesk, especially with the new beta redesign, so dislikes have yet to be determined. The beta redesign (aka Mint) has many bugs, but that's why it's in beta, so that can't be held against them. Annnnd.... they welcome bug-reporting feedback, responding quickly to help resolve it.
What problems is the product solving and how is that benefiting you?
Eliminating another set of login credentials for our staff (via Google integration). Also a user-friendly GUI is a huge plus.
Dead simple setup, great customization and perfect for splitting up tasks
What do you like best about the product?
Clean design, fast setup and just great!
What do you dislike about the product?
There isn't much that I dislike! It's a great design. I do click on the dashboard button instead of the ticket button a bit more than I would like and I wish others (outside of admins/ contact) could be added onto notes for a ticket. Overall it's been great! Thanks
What problems is the product solving and how is that benefiting you?
We are using it to split up work super easily among the team and keep track of requests from people outside of our team. It's been really helpful in organizing everything
Recommendations to others considering the product:
We use Freshdesk to manager our internal requests for data and data maintenance. It has really helped us grow our team! Thanks :)
Fast and easy to use
What do you like best about the product?
easy to use and the general dashboard. Manage lot of customers.
What do you dislike about the product?
Minimun reports, you cant do a control of work hours I mean, if all of our customers has 20 hours/year, i cant control this from the interface (to do that the first 20 has no cost, and the rest yes).
What problems is the product solving and how is that benefiting you?
Business IT Support.
Recommendations to others considering the product:
Easy to use, great main global dashboard.
Freshdesk Support is fantastic!
What do you like best about the product?
More often than not, if I need to call in to Freshdesk with an issue it is always resolved at that moment. Never any waiting, or I'll get back to you. Not only do they talk you through what needs to be done, they will do it for you if need be as well.
What do you dislike about the product?
We have experienced some issues with the most recent update to Freshworks, which is what I was afraid of, once that announcement was made.
What problems is the product solving and how is that benefiting you?
The ability to handle multiple companies and products support channel's all in and with only one Freshdesk account.
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