Freshdesk
Freshworks Inc.External reviews
3,410 reviews
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It was good to work on Freshdesk
What do you like best about the product?
1) Easy communication and tracking.
What do you dislike about the product?
Tracking is difficult.Can be more organised
What problems is the product solving and how is that benefiting you?
Software
Best Customer Service and a Great Tool
What do you like best about the product?
This is an easy to use platform a that has allowed my tiny business to grow and maintain a professional environment for my team members and clients.
What do you dislike about the product?
There is nothing to dislike! The customer support is awesome and the tool is fantastic.
What problems is the product solving and how is that benefiting you?
A way for multiple team members to connect with clients. I have been able to set up a virtual environment where I utilize the skills of team members located all over the world.
Recommendations to others considering the product:
If you are just starting, use the sprout program right away. Move away from gmail and other services immediately. This tool will help you control your emails/requests and be more productive. Use the phone tool to help manage calls.
Greate
What do you like best about the product?
The speedy replies from freshdesk. All where helpful and made sure that the issue was fixed
What do you dislike about the product?
Nothing so far so good. No issues with freshdesk at this point
What problems is the product solving and how is that benefiting you?
Just helping us manage all support queries in one place
Freshdesk most
What do you like best about the product?
i like live chat features, directly open ticket and manage ticket for better response to our customer, but from API i like it the most, because i can make ticket handling from our back office. and manage them by our self
What do you dislike about the product?
api documentation it seems not writing well, so sometimes im miss a few things, like make ticket with multiple attachment, im just know the examples without to know detail documentation for that.
What problems is the product solving and how is that benefiting you?
Reaches our customer is the main issue for our bussiness,especially we are new company.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
With Freshdesk we can less training our customer support to give response as fast as possible if our customer have any issue.
Recommendations to others considering the product:
Sure, i would like to recommend my company to use Freshdesk as live chat and customer report handler.
Very user friendly, simple to use.
What do you like best about the product?
I like the basic, yet effective format. It's easy to read, very user friendly, and simple. It gets the job done and is very easy to use.
What do you dislike about the product?
There is nothing I dislike about using FD.
What problems is the product solving and how is that benefiting you?
It's used to submit escalated issues to another department.
Admins that setup the system have to stay admins forever
What do you like best about the product?
Modular, customize-able, canned reporting is pretty good.
What do you dislike about the product?
Support tended to ignore my issue until the third or fourth contact (took that long to clear up what my issue was, with screenshots included). Support would lie to me when they didn't know the answer. Support told me we could never change our Account Admins, invalidating this platform as a long term solution.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system. We got one. Just didn't realize it was built to be temporary.
Recommendations to others considering the product:
Only setup the system if your Account Administrators plan on staying Account Administrators until the end of time or eventually you will have to replace the solution due to loss of significant rights as I have been told by support that the Account Administrator slot cannot be changed and without the Account Administrator Slack implementation is half-baked.
Freshdesk staff is very professional and helpful.
What do you like best about the product?
First of all, Freshdesk staff is polite, professional and always helpful. They are very punctual with resolving issues, and when they say the issue is fixed, it very likely is. It does not take them long at all to get to work on your request or issue.
What do you dislike about the product?
One thing that caused some slight conflict is that the tech I was working with, seemed to think of me as unable to handle a basic problem. It may have been the wording I used in my request or something as I figure it was something that I said that made him think I was fairly naïve in the computer world. However, we were able to work through this and the problem was resolved in the end!
What problems is the product solving and how is that benefiting you?
My company uses the Freshdesk helpdesk to stay organized with requests for our non-profit organization. After a recent update, Freshdesk failed to work in IE 11. My request involved this issue and they were able to get it resolved.
easy deploy, user friendly
What do you like best about the product?
a lot of features that makes sense compared to our previous ticketing system. simple things like bcc and email campaigns
What do you dislike about the product?
the spam filter needs a lot of work, we are constantly having to deal with filtering these out
What problems is the product solving and how is that benefiting you?
cost and scalability
Recommendations to others considering the product:
if you get volumes of spam, you may need to be creative
Very Agile Help Desk System
What do you like best about the product?
I like how quick it is to create, assign, and resolve tickets.
What do you dislike about the product?
I can't think of anything off the top of my head.
What problems is the product solving and how is that benefiting you?
We have a small, understaffed IT group in a fire department, and we needed an agile help desk system because requests were falling through the cracks. FreshDesk has made it so that we stay on top of requests and resolve them quicker.
Great Customer Service!
What do you like best about the product?
Very simple to use and user friendly. Had (what I thought) would be a major issue, called the CS team. Answered the call immediately, understood the issue and fixed the problem in minutes. very impressed
What do you dislike about the product?
often get multiple tickets for the same issue based on "fwd", "re:" etc being in the subject, if the ticket is opened directly in the system or emailed in.
What problems is the product solving and how is that benefiting you?
Support Ticketing system
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