Freshdesk
Freshworks Inc.External reviews
3,455 reviews
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External reviews are not included in the AWS star rating for the product.
Great tool for small business
What do you like best about the product?
Ease of use is the most important for us. The dashboard and reporting are great. Price is inline and great for what you get.
What do you dislike about the product?
not a lot so far. Better integration with our CRM to pass data back to the CRM would be nice.
What problems is the product solving and how is that benefiting you?
Manages and tracks our services tasks and allow us to see reporting on the types of requests we get.
Freshdesk is a great platform for supporters like me!
What do you like best about the product?
Incredible support for the supporters
User friendly interface
Helpful features that make our life easier
User friendly interface
Helpful features that make our life easier
What do you dislike about the product?
Can't think of anything! ! The new MINT interface was a little hard to adjust to.
What problems is the product solving and how is that benefiting you?
Easy was to track tickets, stay on top of tasks, and track analytics.
Easy to work with
What do you like best about the product?
Support is fast and easily accessible through chat and online resources.
What do you dislike about the product?
Although you have an easy to customize product, it would be nice to have more control or have ability to deeper customize areas.
What problems is the product solving and how is that benefiting you?
We're able to track and report to our executives on specific trends and projects.
Useful
What do you like best about the product?
-The way you track tickets:
Select status and properties of esch ticket
-the customer support of Freshdesk is the best
-the way freshdesk creates reports
Select status and properties of esch ticket
-the customer support of Freshdesk is the best
-the way freshdesk creates reports
What do you dislike about the product?
Sometimes when there are figures attached, I am not able to download it. It i click it goes to a website fot visualization but not to be downloaded as gmail does for example. I do not know if maybe I do not know how to do it (I will contact you later) or maybe is like this.
What problems is the product solving and how is that benefiting you?
Know statistics every month about:
-what is the product with more questions
-what is the more asked question
(Support cases) this helps us to improve our documentation and to explain better to avoid future questions
-include notes in each ticket is useful also for internal issues
-what is the product with more questions
-what is the more asked question
(Support cases) this helps us to improve our documentation and to explain better to avoid future questions
-include notes in each ticket is useful also for internal issues
Recommendations to others considering the product:
Is easy to use and if you have a question, the support assintant will troubleshoot questions.
My experience with Freshdesk
What do you like best about the product?
Functionality and ease of use make for a worthwhile experience in particular the response times are quick
What do you dislike about the product?
difficulty un-merging tickets and customers if they were accidentally merged. Also, the customization is somewhat lacking for those on lower payment rates.
What problems is the product solving and how is that benefiting you?
Provided speedy and reliable support to our tutoring base as well as interactive with our Chinese based support colleagues.
Freshdesk team is focused, engaged and innovative
What do you like best about the product?
Finding a balance between customers "customization" needs and being a single SaaS platform
What do you dislike about the product?
UI is rough around the edges, deeper customization of SLA is much needed feature
What problems is the product solving and how is that benefiting you?
Single platform for multi-channel needs, enabling innovation by other companies (e.g. Delighted).
Developper using Freshdesk
What do you like best about the product?
I like the way it is designed so easy to use.
What do you dislike about the product?
I would like it to have more options to customize controls like color, position, etc.
What problems is the product solving and how is that benefiting you?
Increase communications with customers. We solve problems more quickly.
Recommendations to others considering the product:
Just try it. You can try for free before deciding.
Perfect assistance
What do you like best about the product?
The kindness and the expertise of their agents.
What do you dislike about the product?
Almost nothing: my request was tricky, but the response was provided quickly.
What problems is the product solving and how is that benefiting you?
I was looking for a technical information about one of their product.
Awesome Support
What do you like best about the product?
The support is awesome. They answer very fast and they helped me with every problem I had until now.
What do you dislike about the product?
I dont have any problems or anything to dislike at the moment.
What problems is the product solving and how is that benefiting you?
We are solving our ticket problems with Freshdesk. It really helps us.
RML Review
What do you like best about the product?
- Timely support from your backend team when configuring a lot of webhooks and settings.
- We can use the Freshdesk to support all our business need by tweaking the solutions.
- We can use the Freshdesk to support all our business need by tweaking the solutions.
What do you dislike about the product?
Bulk update functionality of agents is not smooth and didn't find the solutions in the past not sure the current status for the same.
What problems is the product solving and how is that benefiting you?
We have solved so many problems by using freshdesk benefits we do not have to maintain the query and complaint module our selves.
Recommendations to others considering the product:
yes
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