Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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External reviews are not included in the AWS star rating for the product.
Fresh and usefull for most business
What do you like best about the product?
Integration with email and automation provide us a way to integrate with our RMM
What do you dislike about the product?
Hours report shuld be more powerfull. Exporting it in csv is broken if hours note contain CR
What problems is the product solving and how is that benefiting you?
Vette Schedule for work. Better Relation with customer.
Robust & Easy to use
What do you like best about the product?
Out of the box it had most of what we needed. That made setup trivial, just a few tweaks. We spent the bulk of our time doing final testing to find any bugs.
What do you dislike about the product?
Tech support does not speak English as a primary language. We've had some confusion due to that.
What problems is the product solving and how is that benefiting you?
We moved to Freshdesk looking for a better IT ticketing system that offered solid analytics to drive decision makeing.
Recommendations to others considering the product:
Push them on pricing a bit, they do negotiate.
Tested fresh desk and was not the best solution for me
What do you like best about the product?
It seemed to be a pretty simple program to use for ticketing usage.
What do you dislike about the product?
I was not able to customize certain things that I knew would help my end users
What problems is the product solving and how is that benefiting you?
Attempting to have a simple ticket management system
ESL teacher
What do you like best about the product?
I like that this helps with direct communication with the parent company. It is an easy way to track conversations about issues or requests.
What do you dislike about the product?
There are many categories and sub categories when writing a ticket. Sometimes it is difficult to find the correct sub category.
What problems is the product solving and how is that benefiting you?
Communication
Useful product and helpfull support
What do you like best about the product?
Ease of use and able to customize to my needs
What do you dislike about the product?
Tickets can not be linked unless you have a special link ticket. Be nice to just link related tickets
What problems is the product solving and how is that benefiting you?
Better time management
Excelent support
What do you like best about the product?
The speed to solve any technical requirement
What do you dislike about the product?
Don't have support in spanish. When I have to require support, only in english is available. It will be perfect if expand the availables languajes for support.
What problems is the product solving and how is that benefiting you?
Sales requirements, internal communication
Recommendations to others considering the product:
Excellent tool for controlling requirements
Freshdesk Support
What do you like best about the product?
I like that they are really quick in response.
What do you dislike about the product?
There is nothing I dislike about Freshdesk so far, I am new to freshdesk so I am hoping that by making this change. Their will be less issues than my previous helpdesk service.
What problems is the product solving and how is that benefiting you?
Not sure yet but I am hoping to solve the quick turn around time on resolving tickets.
Recommendations to others considering the product:
Very easy setup and very easy to navigate.
Friendly Staff and Prompt Response
What do you like best about the product?
When I had an issue with the Freshdesk application itself, it was nice to know that there are staff members eager to assist. They were very friendly and were curious as to the root cause of my issue.
What do you dislike about the product?
The response time could have been a bit better.
What problems is the product solving and how is that benefiting you?
We have a helpdesk where our users can submit tickets when they have issues.
Freshdesk ticket system
What do you like best about the product?
Tickets and problems are tracked in one location.
What do you dislike about the product?
Cannot undo a merged ticket. You should be able to undo any action by a supervisor.
What problems is the product solving and how is that benefiting you?
Customer tracking of orders, their questions and concerns as well.
Recommendations to others considering the product:
The system has been automatically reassigning tickets which creates problems.
Excellent in the product they sell
What do you like best about the product?
You sell a customer service product and Freshdesk gives the best example how to treat their customers. Fast and clear answers and quick contact.
What do you dislike about the product?
I am sad to say that i don't like the pricing system. I would have gone op long ago if it was not forced per user. Because of this you cant go for features you want just for a selected group of users.
What problems is the product solving and how is that benefiting you?
I can focus on what my company is good at and i can use Freshdesk to support me in the customer support department. With this everybody does what he or she is good at
Recommendations to others considering the product:
First take a good look at what you need and will need in the future. It is important to know your features before you start
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