Freshdesk
Freshworks Inc.External reviews
3,426 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient and friendly
What do you like best about the product?
It's simplicity and friendly CI makes it a reliable solution, despite the small hurdles we experienced during integrating.
What do you dislike about the product?
Disability to communicate with some platforms.
What problems is the product solving and how is that benefiting you?
Has helped us to maximise staff efficiency, reducing answering times and providing a great AI solution
The best Helpdesk tool
What do you like best about the product?
Scaleble product and it is easy to use!
What do you dislike about the product?
I find it annoying sometimes that in the admin section you cant go back easily, you need to start the menu allo ver again
What problems is the product solving and how is that benefiting you?
it makes communicating with customers easy and clear
Easy to use and set up, good all in one platform
What do you like best about the product?
All-in-one platform minimizes 3rd party integrations, and customer support is pretty responsive if you need to reach out to them.
What do you dislike about the product?
Limited in # of nested fields which makes reporting a bit more difficult for our team based on information we'd like to capture on each ticket
What problems is the product solving and how is that benefiting you?
Freshdesk helps us with reporting, and helps ensure agents are filling out all necessary fields before closing tickets. it is also easy to use for folks who aren't tech savvy.
The best user friendly B to C solution
What do you like best about the product?
Freshdesk is so user-friendly. It is very simple to use.
What do you dislike about the product?
Subscribers from different countries should be able to pay using their local currencies. Nigeria should be able to pay in Naira instead of paying in dollars.
What problems is the product solving and how is that benefiting you?
It make the reporting of customer interaction easy
User friendly interface and excellent client support system
What do you like best about the product?
I love the kind of response I have got everytime from the freshworks team, especially their Customer Success Managers. On top of that, the interface for all the roles, be it an agent, supervisor or Admin is very user friendly and easy to understand.
What do you dislike about the product?
Latency if connected of a it slow internet connection which can be optimized.
What problems is the product solving and how is that benefiting you?
Freshdesk have solved my challenges with integrations by providing a long list of inbuilt app such as Jira Integration, Freshchat, slack etc. This has helped me to save a lot of cost for technology
Excellent Tool for Streamlined Process
What do you like best about the product?
Freshdesk keeps our support tickets organized, helps us respond faster, and saves time with automation while providing useful performance insights.
What do you dislike about the product?
At times, the interface is a bit slow with large ticket volumes, and some advanced features could use clearer guides
What problems is the product solving and how is that benefiting you?
Freshdesk helps me manage KYC requests, prioritize urgent cases, and keep documents organized, making client communication faster and onboarding smoother.
How freechat works
What do you like best about the product?
Freechat is a good platform for communication as it makes it easier to organize customers who arrive for me to respond.
What do you dislike about the product?
There are some problems, even when updating the page and resetting consumption, it often notifies me that a message has arrived but it does not appear.
What problems is the product solving and how is that benefiting you?
Freechat is helping me create ready-made messages, making it easier to filter customers to direct them to where they will be served.
Review of freshdesk portal
What do you like best about the product?
They have interactive UI, filters on different keys, creation of knowledge base and extraction of ticket data through CSV is awesome
What do you dislike about the product?
Ticket resolution time is little bit higher, api rate limit need to be increased for premium customer
What problems is the product solving and how is that benefiting you?
we are using it for all our support tickets and there tracking, great UI, filters , multiple stages configuration for tickets, easy to integrate, have api support are great solutions
Freshdesk is super awesome ticketing, collaboration and automation system
What do you like best about the product?
It helps me manage customer support and provides tools for ticketing, automation, collaboration, and reporting. It enables teams to streamline customer interactions across multiple channels, such as email, phone, chat, and social media, through a unified interface.
What do you dislike about the product?
EVen though freshdesk offers complex customization and flexible workflows, more complex integrations might be limited without access to its API or advanced features, which often require higher-tier plans.
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
What problems is the product solving and how is that benefiting you?
I use Freshdesk as a versatile platform for managing various aspects of our operations, including ticketing, customer support, and internal issue tracking. Its comprehensive features allow us to efficiently handle customer inquiries from multiple channels, ensuring timely responses and resolutions. Internally, Freshdesk serves as a streamlined system for tracking issues, collaborating across teams, and automating workflows to improve overall productivity. The centralized ticketing system helps us stay organized and maintain high-quality support, both for external customers and internal stakeholders.
Excellent service
What do you like best about the product?
Ease of use, fast and centralised data view.
What do you dislike about the product?
Support is not very helpful most of the times
What problems is the product solving and how is that benefiting you?
Having one platform for all the customer communication.
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