Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Sign in
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Freshdesk

Freshworks Inc. | 1

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

3,332 reviews
from G2

External reviews are not included in the AWS star rating for the product.

Sort by
Filter by

    Information Technology and Services

Best Customer Support Software

  • December 16, 2024
  • Review verified by G2

What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.


    Lokesh K.

got 2 assignments via freshdesk

  • December 13, 2024
  • Review provided by G2

What do you like best about the product?
part time assignments give extra earning
What do you dislike about the product?
limit of contacts must be increased on freshdesk
What problems is the product solving and how is that benefiting you?
it is complete CRM for me


    Hitesh K.

Best ticketing tool to resolve customer query

  • December 13, 2024
  • Review provided by G2

What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA


    Louise G.

Fantastic services and great support

  • December 12, 2024
  • Review verified by G2

What do you like best about the product?
The ease of use and support from the team
What do you dislike about the product?
There is nothing that I dislike about using Freshworks
What problems is the product solving and how is that benefiting you?
Ease of submitting tickets and effective communication


    Mahendraprabu M.

User friendly and excellent features were to simplfy our routine work.

  • December 11, 2024
  • Review verified by G2

What do you like best about the product?
Freshdesk is a highly effective and user-friendly customer support platform designed to enhance customer service and streamline operations. Features like ticket routing, SLA management, and canned responses help automate repetitive task, saving time and boosts productivity. It empowers businesses to deliver top-notch customer support while improving efficiency and team collaborations and focus on building customer relationships.
What do you dislike about the product?
The initial setup will be very smooth and after that some time the Freshdesk support will delay in helping us if there is any need or unknown about the product. The higher enterprise prices are little high.
What problems is the product solving and how is that benefiting you?
Yes, I agree with freshdesk were saving the work time and there are end number automation that can be integrated with with other third-party tools as well. That gives a professional response to the customers and it's impressing the brand reputations as well.


    Automotive

Seamless user experience

  • December 11, 2024
  • Review verified by G2

What do you like best about the product?
Cost-effective,Scalable, omnichannel,Customizable
What do you dislike about the product?
Integration, customization,CRM setup, customer service
What problems is the product solving and how is that benefiting you?
Automation, ticketing, Scalability


    Facilities Services

Super creativa, plataforma rápida.

  • December 05, 2024
  • Review verified by G2

What do you like best about the product?
Me gusta la asignacion de tiquetes y la creacion de las rutas.
What do you dislike about the product?
hasta el momento no tengo ningun problema con la plataforma.
What problems is the product solving and how is that benefiting you?
No hay problemas al momento.


    Taryn F.

Freshdesk offers a "fresh" take on cutting edge customer service tools.

  • December 05, 2024
  • Review verified by G2

What do you like best about the product?
Freshdesk is very customizable, which is important for end customers.
In addition to this, for a top tier product, Freshdesk is very affordable.
What do you dislike about the product?
Unfortunately, due to the wide range of capabilities and services, Freskdesk can be overwhelming to begin with.
What problems is the product solving and how is that benefiting you?
Affordable, customizable and both technical and sales support are just a few benefits to Freshdesk by Freshworks.
Tradionally, CRM type products are extremely expensive, with very little support or skill. Freshdesk solves those issues.


    Nitish kumar S.

User-friendly and easy to use

  • December 05, 2024
  • Review verified by G2

What do you like best about the product?
Freshworks is user-friendly and easy to use, with very few server issues.
What do you dislike about the product?
Currently, I do not have any negative experiences to share.
What problems is the product solving and how is that benefiting you?
Freshworks solves problems in customer support and team collaboration by providing integrated, automated tools.
It helps in enhancing efficiency, improving customer satisfaction, and streamlining business operations for better productivity.


    Amilineni P.

Effortless Accessibility

  • December 03, 2024
  • Review verified by G2

What do you like best about the product?
The best thing I like about Freshdesk is how easy it is to access and understand. I still remember the day I started using Freshdesk—I wasn't very familiar with it, but now I'm a pro at using it.
What do you dislike about the product?
There are no major issues with Freshdesk, but sometimes it tends to lag or display errors like 'Something went wrong,' which can be quite irritating for us.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us interact with customers effectively. Customers can raise tickets for their issues, which we can view in Freshdesk. We then assist them with resolutions, thereby enhancing customer satisfaction and contributing to the growth of our business.