Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
It is very good.
What do you like best about the product?
It is easy to work and very fast to handle tickets and monitor the Queue.
What do you dislike about the product?
It is slow sometimes and miss to show the tickets.
What problems is the product solving and how is that benefiting you?
It is slow and tickets assignment issues
- Leave a Comment |
- Mark review as helpful
A very effective and user friendly tool that helps an organization to track the work.
What do you like best about the product?
Its user-friendly interface, its a very easy and helpful tool. We can easily get to know where the email and chats are remaining unactioned and we can forecast easily how much time it would take to clear the work.
What do you dislike about the product?
Sometimes it takes longer time to export the data.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to track the emails and chats where are they lying. Whether with an agent or with team leader etc. It helps us to forecast how much it would take us to close the emails and chats.
Good ticketing tool that is user friendly and it is an easy to use or setup dashboard
What do you like best about the product?
Most helful with segregating tickets to different types of categories.
What do you dislike about the product?
You need to work on the reporting more better
What problems is the product solving and how is that benefiting you?
Solving confusions or missing out on emails, queue management
Amazing tool
What do you like best about the product?
Easy to use and makes our work easier and this is my fav tool
What do you dislike about the product?
Nothing as such, I like this tool. Nothing to dislike
What problems is the product solving and how is that benefiting you?
Customer service and easy to create tickets
Freshdesk
What do you like best about the product?
We can get updates from other teams also
What do you dislike about the product?
Reopen tickets effect TAT it's difficult to calculate TAT and AHT
What problems is the product solving and how is that benefiting you?
Easy to followup.
Good Customer Support
What do you like best about the product?
The Interface is very easy for support manager to manage the tickets.
What do you dislike about the product?
Sometimes the UI breaks and not able to see the dashboard properly
What problems is the product solving and how is that benefiting you?
All the support tickets which comes to us we can assign to all in our member and the main benefits is to have the reports clarity.
Great customer support
What do you like best about the product?
It helps us to resolve the client queries.
What do you dislike about the product?
It is a little tricky to create a custom report.
What problems is the product solving and how is that benefiting you?
It is helping us to resolve the customer queries theough emailing.
Freshdesk is fantastic for customer support
What do you like best about the product?
Freshdesk is easy to use, for both agents and customers. It has a large array of features, which continue to grow with every update. The support received from Freshdesks customer service team has always been fantastic.
What do you dislike about the product?
Nothing at the moment, everything is to our liking.
What problems is the product solving and how is that benefiting you?
Freshdesk has great analytics which helps us greatly with tracking trends in customer issues, we also make use of the Freshchat bot which helps reduce the need for agents to interact with every single customer query.
Amazing product and better priced than most products
What do you like best about the product?
Ticketing and the ability to create some great automations
What do you dislike about the product?
Freshdesk - even though the automatations are good, they can be limited.
What problems is the product solving and how is that benefiting you?
All users and client raise tickets within Freshdesk and Freshservice. We use both products.
Ease of Use
What do you like best about the product?
Freshdesk provides a platform that is easy to user for Agents.
What do you dislike about the product?
Some features like complex automation and non-requester ticket action could be improved.
What problems is the product solving and how is that benefiting you?
Reporting. Collaboration.
showing 41 - 50