Freshdesk
Freshworks Inc.Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
3,413 reviews
from
External reviews are not included in the AWS star rating for the product.
Ticketing tool
What do you like best about the product?
DIY Integration so we can use the tool without any help
What do you dislike about the product?
Support system requires great attention.
What problems is the product solving and how is that benefiting you?
User queries & feedback
FreshDesk
What do you like best about the product?
We got our daily assignments and is very well organized to send emails and/or create tickets
What do you dislike about the product?
Nothing I think it is great and do not have anything I dislike
What problems is the product solving and how is that benefiting you?
complaints and we get to do our daily assignments and is very well organized
Freshdesk review
What do you like best about the product?
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
What do you dislike about the product?
Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name
What problems is the product solving and how is that benefiting you?
It is a good tool for tracking and organizing emails and support issues with a simple user interface and tools to automate many support tasks.
Easy to use and handle tickets
Easy to use and handle tickets
The ticketing software for SME's
What do you like best about the product?
Bifurcation of issues and analytics that help on agent level resolution
What do you dislike about the product?
Responses to multiple comments on a single ticket.
What problems is the product solving and how is that benefiting you?
Day to day complaint managment
Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
The worst customer experience one would never hope for
What do you like best about the product?
Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
What do you dislike about the product?
We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently.
What problems is the product solving and how is that benefiting you?
Generel service desk tasks / service ticketing.
My Freshdesk Review
What do you like best about the product?
Freshdesk offers a unique experience in customer support. While being a user-friendly product, the simplicity and elegance of the screens make you feel excellent while working.
What do you dislike about the product?
Freshdesk is free from complex structures but offers a long way in terms of customization. Those with some knowledge of such products can do everything, but for beginners, there is a path, albeit a short one.
What problems is the product solving and how is that benefiting you?
It helps us a lot in solving our customers' problems. Both our customers share their requests with us very comfortably, and we feel at ease understanding customer requests.
Review and feedback for the Freshdesk
What do you like best about the product?
Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.
What do you dislike about the product?
There is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to resolve various types of the queries/complaints of the customer. It is a great and highly efficient tool that helps our organization to accept the user complaint feedback and resolve it via email and the chat process system. We can generate reports category-wise, issue-wise, or customer-type-wise, and in many other ways as well.
The support system of my company is totally dependent on Freshdesk, and it is very helpful to receive and resolve customers's queries and issues. We can categorize the queries in the form of the tickets with the help of the manual tags that can be created by us. We can resolve customers complaints in an effective and organized way. There is much more to describe about its features.
The support system of my company is totally dependent on Freshdesk, and it is very helpful to receive and resolve customers's queries and issues. We can categorize the queries in the form of the tickets with the help of the manual tags that can be created by us. We can resolve customers complaints in an effective and organized way. There is much more to describe about its features.
Excellent Software for Customer Service
What do you like best about the product?
The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.
What do you dislike about the product?
Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice
What problems is the product solving and how is that benefiting you?
Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.
showing 641 - 650