Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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Honest review for freshdesk crm
What do you like best about the product?
- detailed interface
- ease of use
- Ease od using VoIP
- actionable dashboard information
- ease of use
- Ease od using VoIP
- actionable dashboard information
What do you dislike about the product?
- too much information causes it to et complex
- user support
- user support
What problems is the product solving and how is that benefiting you?
- telemedicine
- patient management
- communication gaps mitigation
- patient management
- communication gaps mitigation
Excellent and beginner friendly!
What do you like best about the product?
Low learning curve, and extremely easy to use. I like that I am able to view, manage, and respond to all of my tickets in one place. The ability to integrate canned responses, and your own knowledge base is a plus.
What do you dislike about the product?
Works great, and performs well. I haven't had a single issue so far!
What problems is the product solving and how is that benefiting you?
We switched to Freshdesk along with Freshchat from Kustomer. We use Freshdesk daily to record customer's issues, inquires, as well as respond to them through emails. Freshdesk is mostly used for reporting technical issues with our customers as well as for any issue that needs constant follow up. It's definitely a great asset in communicating with our customers effectively.
Have been using Freshdesk for our customer query management. It has been very useful
What do you like best about the product?
The software is very easy to use and integrable with our email and website ticketing workflow. Ui is also great
What do you dislike about the product?
On call support is not available, which is a big pain point
What problems is the product solving and how is that benefiting you?
Freshdesk was helping us track customer complaints and query management
Freshdesk Customer support
What do you like best about the product?
Freshdesk is user friendly, cost affective and an excellent tool
What do you dislike about the product?
Can have more omnichannel abilitiles and integretrtions
What problems is the product solving and how is that benefiting you?
It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service
Great software!
What do you like best about the product?
Great support. Always there when i need them
What do you dislike about the product?
some minor issues with the onboarding but after that is OK
What problems is the product solving and how is that benefiting you?
Managing the issues from our customers
Not Trustworthy! Took Down Our Freshdesk Account with No Warning to Upsell Us on "Fresh Service".
What do you like best about the product?
We switched from Zendesk. We saved a few dollars, but it was absolutely not worth it. They left us without a help desk for over a week, and didn't even have the decency afterwards to let us know. Going with HelpScout now.
What do you dislike about the product?
Untrustworthy! We had been Freshdesk users for two years until they took down our account with no warning or explanation. They didn't even have the decency to contact us afterwards to tell us they took down our account.
When we finally got an answer from their customer support, they said it was because we were using too many resources and that we should switch to their "FreshService" offering. Outrageous!
They took down our account without warning or notice only to try to upsell us afterwards. You might save a few dollars with FreshDesk, but it's not worth the risk!
When we finally got an answer from their customer support, they said it was because we were using too many resources and that we should switch to their "FreshService" offering. Outrageous!
They took down our account without warning or notice only to try to upsell us afterwards. You might save a few dollars with FreshDesk, but it's not worth the risk!
What problems is the product solving and how is that benefiting you?
Providing a centralized inbox and knowledge base
Freshdesk Experience
What do you like best about the product?
Navigation in Freshdesk if very intuitive as you're able to explore features without needing to consult much of the documentation.
What do you dislike about the product?
None, Freshdesk is a platform I'm satisfied with.
What problems is the product solving and how is that benefiting you?
Being able to arrange issues/tickets easily according to urgency, relatedness to a product and many more.
Deceptive Sales Tactics
What do you like best about the product?
Not much. We were promised a software that could do recurring tickets with seemless integrations between their own platforms. Once the sales team completed their pitch, the implementation team told us the software couldn't do what we were asking.
What do you dislike about the product?
The software is not useable for us. We are now being ghosted by the sales and operations team as we are looking for a mutual solution to an unuseable software.
What problems is the product solving and how is that benefiting you?
The software was meant to streamline external and internal ticketing. It is providing 0 value as it is incapable of doing what was promised.
user friendly and best to use
What do you like best about the product?
the freshdesk is a a ticketing tool , it helps to create tickets which have came through calls , user friendly and easy to use , we get proper data from the freshdesk such as , agent perfomance , CSAT and many more
What do you dislike about the product?
we are unable to download the report from the system
What problems is the product solving and how is that benefiting you?
We get proper data analysis from the freshdesk
Good Customer Service software
What do you like best about the product?
Its CRM capabilities & ITSM capabilities are great. Its SaaS nature, ease of implementation, Support availability & ease of Integration are great.
What do you dislike about the product?
Look & Feel of product is ordinary irrespective of its functionalities. Partners are less.
What problems is the product solving and how is that benefiting you?
Customer relationship management right from presales to Postsales support. IT helpdesk is popular among employees for its ease of usage.
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