Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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User Friendly and Mobile Accessibility
What do you like best about the product?
User-Friendly Interface: Intuitive and user-friendly interface to facilitate ease of use for both agents and customers.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
Mobile Accessibility: Mobile-friendly interface or dedicated mobile app for agents to manage tickets on the go.
What do you dislike about the product?
NA, This is an awesome product. Can also do better in integrating with other systems as well for a better user experience, rather than switching between multiple sits.
What problems is the product solving and how is that benefiting you?
SLA Management, Ticket History, Ticket Notifications, Ticket Escalation,Ticket Prioritization
Best ticketing tool.
What do you like best about the product?
User friendly Interface and easy to use for resonding to client.
What do you dislike about the product?
Yet to discover. Sometimes it lags while opening a new page.
What problems is the product solving and how is that benefiting you?
Helps in tracking the tickets and emails as well as giving segmented details of type of tickets and emails from clients.
My experience with Freshdesk which is a10/10
What do you like best about the product?
Easy to use,fast responses the customer care service happily serves the customers hence no delays
What do you dislike about the product?
Nothing,all good. Everything is seamless
What problems is the product solving and how is that benefiting you?
Customer can contact us immediately that solves the communication support and customer access areas
Wonderful Tool
What do you like best about the product?
I like the best Freshdesk is the interface and way it's designed to handle emails and resolve in a easier way. It's a must needed office tool to complete all the customer's queries under one platform :)
What do you dislike about the product?
Nothing much because it's an amazing tool to all who would liked to handle the customer queries. You can add a feature to login through the mobile number that's all.
What problems is the product solving and how is that benefiting you?
All my emails are under one platform and I can easily assign them to my fellow tem members and also monitor the ticktes. This will help me to reslove the queries on the and keep up the SLA.
Freshdesk experience
What do you like best about the product?
Easy to navigate, simple to use. Quick and reponsive support.
What do you dislike about the product?
Sometimes it takes too long to uodate tickets.
What problems is the product solving and how is that benefiting you?
I cannot point an issue
The best ticketing platform on the market!
What do you like best about the product?
Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups.
What do you dislike about the product?
Nothing that I can type in from the top of my head.
What problems is the product solving and how is that benefiting you?
It's solving the company needs for ticket logging and it helps be with reports and following KPIs.
Has been a good experience.
What do you like best about the product?
ticketing and merging system. Also, the export data option.
What do you dislike about the product?
Needs to improve more towards reporting in starting plans.
What problems is the product solving and how is that benefiting you?
Accomodating all request and complaints under single platform and having an option to create SLA.
Outstanding CRM
What do you like best about the product?
It is very easy to use. It has a lot of usefull features. The interface is user friendly and easy to navigate. There is virtually no downtime. Support has been excellent and timely.
What do you dislike about the product?
There should be more integrations such as Vonage AI and ChatGPT and other AI tools. I would like to see more user friendly app development tools that you can use from scratch.
What problems is the product solving and how is that benefiting you?
It is a all in one package where our team can diagnose, service and troubleshoot our customer's issues and questions. This software helps with keeping our customers happy.
is an usefull and versatil tool, for virtual agents
What do you like best about the product?
the shortcuts, makes your work efficient
What do you dislike about the product?
i really like it, there is nothing specific i dislike
What problems is the product solving and how is that benefiting you?
the link between the user and the agent, replacing the mail, you can have the predeterminated answer, articles, and a lot of thing that control and facilitate your work and the performance
Flexible and amazing
What do you like best about the product?
It is very easy to use and the reports tab are extremely user friendly
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
It offers a customized dashboard on the common metrics like number of tickets created,solved one touch and sLAs
What do you dislike about the product?
I sincerely has nothing to state as a dislike I really enjoy using Freshdesk
What problems is the product solving and how is that benefiting you?
Enables multiple departments to use the same system and have a record of all customer interactions
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