Freshdesk
Freshworks Inc.External reviews
3,457 reviews
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External reviews are not included in the AWS star rating for the product.
The only ticketing system you'll ever need!
What do you like best about the product?
1. Extremely easy to set up, integrate and use.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
What do you dislike about the product?
APIs for integration are missing.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
What problems is the product solving and how is that benefiting you?
Freshdesk allows our Customer Support & Success team to operate efficiently.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Overall Very Positive Experience
What do you like best about the product?
Ease of use.
Customer able to add tickets
Customer able to add tickets
What do you dislike about the product?
I would prefer an app that doesn't charge as much for each user.
What problems is the product solving and how is that benefiting you?
Service call
User friendly Interface
What do you like best about the product?
AI-powered features, and improved agent productivity
What do you dislike about the product?
More interactive Widgets on the dashbaord
What problems is the product solving and how is that benefiting you?
Use this as a ticketing platform to address the client complaints and assist with their queries, also helps in determining Team performance and KPIs as per the business need
Seamless Problem Solutions with Freshdesk
What do you like best about the product?
The AI features are somewhat useful, but I've only used them in free trials. For the most part, I don't think they're worth paying for at the level of business that we are doing, but could make more sense for brands that are handling larger numbers of tickets.
What do you dislike about the product?
The reporting is still the same, and kind of clunky to move around in. Otherwise, I've got nothing to complain about!
What problems is the product solving and how is that benefiting you?
Freshdesk allows us to receive and respond to almost all of our guest feedback in one place. And even the channels we can't get into it automaticallly, can be manually added becasue ticket creation is straight forward.
great relationship with our Customer Success Manager and product persons
What do you like best about the product?
the staff and support agents are helpful and experts at finding the answers to our questions and fixing our issues
What do you dislike about the product?
The ability to add tags and key words to our FAQs to help users search them faster
What problems is the product solving and how is that benefiting you?
The ability to have canned responses and bulk update feature is helpful when we come across a systemwide issue.
Life Saving Email Tool
What do you like best about the product?
I have been working on Freshdesk for the past few years and it's a fantastic tool to handle emails and resolve customer queries. Downloading reports is quick as flash. Kudos to the team
What do you dislike about the product?
I didn't find anything lacking in Freshdesk, It's a user-friendly tool to complete all your office work tasks and learn more. One suggestion where you can add spell check in Freshdesk makes life easier.
What problems is the product solving and how is that benefiting you?
Easy tool to work on emails, see our individual performance and monitor teams' performance. It's been a fantastic tool so for that I have worked on and I love it and also recommend it to my fellow business partners.
Evaluation of Lizee
What do you like best about the product?
Multichannel. White label operation.
What do you dislike about the product?
Requests not taken into account. No connection with a French-speaking representative, making configuration very complicated.
What problems is the product solving and how is that benefiting you?
White label operation. Multichannel communication.
The Freshworks team works hard
What do you like best about the product?
Easy to set up and easy to use. Their support team is always helpful and gets back to us quickly. Updates and new features are also frequent so you see how hard they're working to make an awesome product.
What do you dislike about the product?
Analytics and reporting could be a bit heftier as we sometimes find it lacking with regard to our needs. However, legacy reports are available and you can customize your own reports, too.
What problems is the product solving and how is that benefiting you?
We needed a helpdesk that could help us be more efficient in managing the emails and in-app messages from our customers. Freshdesk's features helps us prioritize the right tickets while ensuring that no ticket is left behind.
Easy to use Interface
What do you like best about the product?
I admit that I have a best user experience on Freshdesk. It is very easy to use, has best interface among ticketing apps I have encountered so far. Developers have done a fantastic job.
What do you dislike about the product?
I do not see any negative points to be honest. But I would like to highlight a situation which can be addressed. Create and Cancel are next to each other which has made me cancel the ticket after filling up the whole information. If they can be moved to right and left bottom far from each other would be awesome.
What problems is the product solving and how is that benefiting you?
It serves as a great ticketing tool and as an email platform as well to serve our customers in a fastest possible and efficient way
Very good product
What do you like best about the product?
Solves our issues regarding ticket handling, workflow, reminders, feedback etc. Very good support also, if we have any questions.
What do you dislike about the product?
Nothing special that we have discovered after our 5+ years of use
What problems is the product solving and how is that benefiting you?
Everything from bug reports to enquiries of development of existing products/solutions/sites that our company have developed
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