Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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All-in-One Helpdesk for Seamless Support
What do you like best about the product?
It provides a clear summary of the pending tasks and their respective owners. The performance has significantly improved in terms of speed.
Additionally, it sends email notifications whenever a ticket is pending or a new one is assigned.
Additionally, it sends email notifications whenever a ticket is pending or a new one is assigned.
What do you dislike about the product?
The mobile app experience on Freshdesk could use some improvement. I tried using it on my Android device, but it felt less efficient and smooth compared to the desktop version.
What problems is the product solving and how is that benefiting you?
We have a well-known application Purplle which is India's number 1 beauty destination. Freshdesk helps us to help our customers who reach out to us Via Live chat or mail. it also helps us to save the call conversation that we initiate through Ameyo.
Excelent tool, easy to use and very user friendly.
What do you like best about the product?
- Search tools
- Configurable filters
- Easy to attach images
- Configurable filters
- Easy to attach images
What do you dislike about the product?
The unroll tool (when the user's answers are put bellow other older answers) is quite confusing. I always choose to delete previous answers.
What problems is the product solving and how is that benefiting you?
User support
Freshdesk is simple to use!
What do you like best about the product?
The most useful thing about Freshdesk is that you can easily assign emails to colleagues and transfer ones you are unsure about to others who can assist! It really easy to use.
What do you dislike about the product?
The least helpful thing about Freshdesk is that there are too many options. They have unresolved, overdue, due today, open and on hold. They do not apply to every company here; we only use resolved and unresolved.
What problems is the product solving and how is that benefiting you?
So what Freshdesk really help with is automated responses (canned responses). These provide quick solutions to a lot of asked questions which are generally most common questions asked.
Powerful, yet easy, support ticket and reporting system
What do you like best about the product?
Freshdesk offers a wide range of options, reporting, and flexibility with automation rules to allow individual companies to design and tailer the product to fit their individual needs.
What do you dislike about the product?
Removing previous agents can be a little cumbersome and lead to tickets not having an accurate history of who did what and when. This may be more of a preference on our part, but we like to keep previous agent history still reporting to the individual even if they are changed from an agent to a "contact" or ticket requester.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to automate incoming support ticket requests and has a task history. This allows us to not only keep our agents accountable but has also become helpful when disputes happen with end users who may claim that their support request was not handled promptly or adequately. Having a system to go back and see agent performance also allows us to identify shortcomings in our department or provide more training where identified.
Cool futuristic tool for project management
What do you like best about the product?
Freshdesk is more user-friendly that helps in keeping track of projects, and this simplifies the burden of managing multiple projects, access management and client interactions.
What do you dislike about the product?
Could make use of some color codes to show the status of projects.
What problems is the product solving and how is that benefiting you?
Proper structure of the tickets w.r.t each client and detailed info helps in better resolution and thus avoids any confusion.
Alerts, notifications and reminders help to focus more and stay in touch.
Alerts, notifications and reminders help to focus more and stay in touch.
It is intuitive and easy to use for anyone.
What do you like best about the product?
One of my favorite things is being able to mark my time, both in real time and to edit it.
What do you dislike about the product?
Los reportes de tiempo no se visualizan de manera correcta.
What problems is the product solving and how is that benefiting you?
They are a system company, so freshdesk is used by the support desk, tickets are created for every incident or help that customers need.
It helps us to have control over user time, task status and ticket creation time.
It helps us to have control over user time, task status and ticket creation time.
Freshdesk is Streamlining Businesses.
What do you like best about the product?
Intelligent automation and Workflows provide sure quick resolutions.
Easy-to-customize ticket fields that assist personalized and efficient responses.
Clean, attractive and Easy to use UI.
Easy-to-customize ticket fields that assist personalized and efficient responses.
Clean, attractive and Easy to use UI.
What do you dislike about the product?
Nothing. I have not experienced anything negative to address.
What problems is the product solving and how is that benefiting you?
Prioritizing, monitoring and replying to tickets is easy with Freshdesk.
Managing and responding to customer inquiries from multiple channels.
Managing and responding to customer inquiries from multiple channels.
Great Program
What do you like best about the product?
Freshdesk is very valuable to our company. We use the ticket portion to help our staff manage new patient assignments and any issues.
What do you dislike about the product?
Nothing, we love Freshdesk. It works great.
What problems is the product solving and how is that benefiting you?
It solves our patient assignments and makes them flow more efficiently, and allows us to track the patients.
The new outlook and interface are awesome.
What do you like best about the product?
The interaction category.
Unique notification after a reply or adjustment has been done on a ticket.
The integration of all communication channels
Unique notification after a reply or adjustment has been done on a ticket.
The integration of all communication channels
What do you dislike about the product?
No matter how nice the interface is it can be tricky at first to get used to.
What problems is the product solving and how is that benefiting you?
Keeping track of all the communication a customer has had with us.
Best help desk for the price by far
What do you like best about the product?
The amount of features this help desk solution offers is outstanding, and all of its free integrations. The pricing is absurdly low as well. For any Small to medium business, this will perfectly work for a helpdesk solution.
What do you dislike about the product?
The only downside I can even think of is that the UI for both user- and agent-facing sides is not very customizable.
What problems is the product solving and how is that benefiting you?
We needed a basic helpdesk ticketing system to keep track of requests to the IT department in our medium-sized company with an IT team of two employees.
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