Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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Freshdesk review
What do you like best about the product?
Freshdesk is very convinient to use in helping customers concern and inquiry.
What do you dislike about the product?
There is no negative feedback for Freshdesk
What problems is the product solving and how is that benefiting you?
Freshdesk is helping me to give accurate resolution to customers concern
Freshdesk simplifies ticket management
What do you like best about the product?
Freshdesk is intuitive and efficient. Freshdesk provides many features that help our CSRs organize tickets and feedback, and our customer experience has improved since implementing Freshdesk into the workflow for our customer service team.
What do you dislike about the product?
Some of the UX feels dated, and the (to be deprecated) Twitter add-on lacked visibility. More customization for the help center would improve clients' brand image.
What problems is the product solving and how is that benefiting you?
Freshdesk has helped to maintain organization on high volumes of inquiries handled by multiple agents. All of the tickets, info, and agent data in Freshdesk is reliably synced so we don't have to worry about missing inquiries.
No way!
What do you like best about the product?
Easy to setup and implement in your company
What do you dislike about the product?
Price high and there isnt a good assistance...you ping from one operator to another one with any resolve your situations.
What problems is the product solving and how is that benefiting you?
I use freshdesk from 4 years and every time I have some problem assistance it's always absent!
No reply, no way to fix it, and every year price increase!
No reply, no way to fix it, and every year price increase!
Freshdesk review
What do you like best about the product?
Freshdesk is convenient to use and user friendly
What do you dislike about the product?
There is no negative feedback about freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk helps me to resolve customer concern, and it benefits me by giving accurate resolution
Reliable platform, excellent customer service.
What do you like best about the product?
The platform is user-friendly, super reliable, intuitive and easy to manage with non-technical resources. Anytime we've encountered any issues (always minor), the Freshdesk team has always been quick to assist. I work with many vendors, and they are hands down the most responsive and always so pleasant.
What do you dislike about the product?
The reporting features could have more customization features. For example, when viewing agent reports, the report tells you how many tickets an agent has responded to but doesn't have a group total. We aren't able to export email threads. We aren't able to link more than one chat account to Freshdesk.
What problems is the product solving and how is that benefiting you?
We're able to manage multiple accounts under one platform and have the ability to silo our many unique accounts when necessary. This is a particular need for our business that other players in the industry have been unable to solve, such as Kustomer.
great to use to maintain the sales pipeline
What do you like best about the product?
the CRM tool which helps to manage sales and build the pipeline to make the sales funnel
What do you dislike about the product?
There is nothing I hate about Freshworks, I might expect that it should be a little simple to use
What problems is the product solving and how is that benefiting you?
to maintain my clientsdatabase
STYLI Review
What do you like best about the product?
Immediate support from their supprot team
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
Automaitons & analytics
They make our life easier by allowing us to do lot's of work arounds to fulfill our requirements
What do you dislike about the product?
No thing I love the whole product overall, I would've been more happy if freshcaller enabled in KSA & UAE without any limitations, apart from that the entire product is perfect (freshdesk & freshchat).
What problems is the product solving and how is that benefiting you?
Freshdesk for us is an escalation management system and helping us to monitor agents performance through dashboards
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
it also supports in replying to emails and Facebook interactions as well as Twitter interactions
Freshdesk
What do you like best about the product?
Automatic ticket creation, can easily sort out tickets through tagging and auto flagging
What do you dislike about the product?
There is none I do not like about Freshdesk
What problems is the product solving and how is that benefiting you?
We use freshdesk as a platform to manage our social media pages and make sure customers are assisted in their concern
Freshdesk for ticket managing
What do you like best about the product?
Freshdesk is an excellent tool for assigning work-related queries. In simple terms it's a toll for ticket management
What do you dislike about the product?
One disklike about Freshdesk is only the user assigned will be known about the issue.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to connect with issues and respond very quiclkly.
FRESHDESK NAVIGATION
What do you like best about the product?
Very helpful to track all records/information of customers to be able to provide quick resolutions to the customers. Furthermore, it helps us to generate with all the details needed.
What do you dislike about the product?
Nothing bad feedback about freshdesk since it is convenient for all users/agent.
What problems is the product solving and how is that benefiting you?
for all customer inquiries/complaints, it's easy for me to provide actual resolutions.
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