Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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User friendly
What do you like best about the product?
Integrations in Freshdesk and robust functionality with ready-to-use integrations are the keys to maximising customer experience
What do you dislike about the product?
Report generation and logics are bit complecated
What problems is the product solving and how is that benefiting you?
Internal quality and on-time resolution; moreover we can monitor agents' productivity
freshdesk is useful app or system
What do you like best about the product?
the way fresh desk can cope up with millions customer details and other details needed thats why fresdesk is the best and useful and recommendable to other people
What do you dislike about the product?
there's so much to click and there's so much to clicking the need to do and before we finish the task or email that can be done
What problems is the product solving and how is that benefiting you?
it is useful to me and my other co workers
EASY
What do you like best about the product?
EASY TO USE, THE PLATFORM IS USER FRIENDLY
What do you dislike about the product?
SOMETIMES ENCOUNTER ERROR WHEN SEARCHING FOR SPECIFIC ITEM
What problems is the product solving and how is that benefiting you?
THIS PLATFORM IS USED AS LIBRARY OR STORAGE OF IMPORTANT DOCU,ENTS THAT WE SHARE WITH OUR BUSINESS PARTNERS
Freshdesk Navigation
What do you like best about the product?
very convenient system for all users/agents for all customer concern/inquiries. furthermore, very helpful with all transactions record in freshdesk once you search through Customer names/Ticket number.
What do you dislike about the product?
No negative comments/feedback about freshdesk as a user
What problems is the product solving and how is that benefiting you?
I can track all records/information about the customer once I give resolutions to the customer. Also, it can provide details I need in all of my tasks/report. Since it has analytic data.
Freshdesk keeping me and our customers Fresh!
What do you like best about the product?
FD is very easy to use, intuitive, smart. Makes it easy for my team to delight our customers!
What do you dislike about the product?
apps that can be integrated in FD is growing but there were some that we want to have soon!
What problems is the product solving and how is that benefiting you?
single platform for all customer inflow, made our team more efficient. increase in productivity, higher CSAT scores
Convenient
What do you like best about the product?
Knowledge Base is the most helpful as a source of information
What do you dislike about the product?
SMS Feature is a good feature but it needs premium?
What problems is the product solving and how is that benefiting you?
Source of Reference Materials
Freshdesk is a convenient system for all users. Furthermore, very friendly system as well.
What do you like best about the product?
You can see the information of customers for reference of the user/Agents. Also, easy to find old transactions once you search the name of customers or Ticket number.
What do you dislike about the product?
For me, I dont have any bad comments about freshdesk. It's perfect to use it for all users.
What problems is the product solving and how is that benefiting you?
All complaints of customer you can see the narrations for all agents for reference of everyone. Furthermore, even you close the ticket once the customer have response the ticket will open again.
A great alternative to other ticket systems
What do you like best about the product?
Freshdesk is one the quickest ticket systems to set up I have ever worked with. We are still on the Garden plan, which is old and still supported. Freshdesk is always there to help us if we run into an issue.
What do you dislike about the product?
Since we are on the old plan, they build new features for other projects and do not include them in the Garden plan. Some of the requests we had were very basic. It feels like they are forcing us to move to the next plan to increase a simple request.
What problems is the product solving and how is that benefiting you?
We have one place to look for all requests coming from customers. We use to use email for support, but at times, emails got lost or files away in the wrong place. If I need to find a ticket of one customer, all I have to do is enter the email address, and I will see all tickets related to FreshDesk.
Customer service management made easy
What do you like best about the product?
Here at Freshdesk, it becomes easy for us to manage the tickets and work on them accordingly. It helps us automate many tasks which makes work more efficient and easier.
What do you dislike about the product?
There is some automation that is not possible. In some instances, I have seen a perceived delay in response times and issue resolution from the Freshdesk support team.
What problems is the product solving and how is that benefiting you?
At Freshdesk, managing tickets and efficiently addressing them is made simple. The automation features provided by Freshdesk enhance work efficiency and streamline processes, making our tasks easier to handle.
Easy to use CRM
What do you like best about the product?
Easy use interface. Can be incorporated with social media app in ease. option to convert calls, messages and comments from social media into tickets. Pre-configured analytics report, which are customisable as per requirment. Different levels access can be assigned as per job role. Detailed report genaration also report can be cutomised as per requirment
What do you dislike about the product?
Report cannot be downloaded from the tool directly and the same need to be downloaded from the link sent to email.
What problems is the product solving and how is that benefiting you?
As we are able to incorporate calling services with the tool and the mobile app no customers are left unattended
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