Freshdesk
Freshworks Inc.External reviews
3,424 reviews
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Easy to use and reliable
What do you like best about the product?
Freshdesk allows users to automate repetitive tasks, set up workflows
What do you dislike about the product?
Analytics provided by freshdesk,not happy the detailing.
What problems is the product solving and how is that benefiting you?
Automation and streamlined workflows free up agents to focus on more complex issues, boosting their productivity.
Freshdesk and Freddy AI: A Game-Changer for Our Support System
What do you like best about the product?
Freshdesk offers a user-friendly experience that makes customer support much more accessible and efficient. It appears to have a straightforward setup process, allowing teams to hit the ground running without the frustration that often accompanies more complicated systems. One of the standout features of Freshdesk is Freddy AI, which has demonstrated significant value and effectiveness in composing and drafting emails for various communications and responses. We have been utilizing Freddy extensively, to the extent that it has become an essential component of our support system, seamlessly integrating with our daily operations. The weekly and monthly Freddy reports are instrumental in informing strategic decisions, providing valuable insights that guide our approach to customer support.
What do you dislike about the product?
One shortcoming which i personally encountered is the inability to open multiple tickets in separate tabs within Freshdesk. This design choice requires support agents to open several browser tabs instead of being able to manage everything within a single freshdesk window, which can sometimes hinder efficiency. Nevertheless, despite this minor drawback, overall, Freshdesk comes highly recommended for teams seeking a robust, user-friendly support solution.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk to resolve customer queries. The queries are qualitative and to quantify and have it in sequence is 1 major task
Freshdesk helped in 1 go.
Freshdesk helped in 1 go.
Feedback
What do you like best about the product?
User-Friendly Interface
AI Usage
Business hours
AI Usage
Business hours
What do you dislike about the product?
Reporting Limitations
No dashboard usage in Sandbox
No dashboard usage in Sandbox
What problems is the product solving and how is that benefiting you?
Problem: Emails, chats, and social messages are spread across different platforms.
Benefit: Freshdesk unifies all channels into a single inbox, making it easier to track and respond to every issue without missing anything.
Benefit: Freshdesk unifies all channels into a single inbox, making it easier to track and respond to every issue without missing anything.
FreshDesk, the perfect system
What do you like best about the product?
Its search and classification. it has an easier interface
What do you dislike about the product?
i am not sure about the dislikes in freshdesk
What problems is the product solving and how is that benefiting you?
It has a good search and tickets optimization.
A good Customer facing Support Desk
What do you like best about the product?
SaaS based application, easy to configure, automate and orchestrate
What do you dislike about the product?
However some configuration are not customizable and reporting needs to improved
What problems is the product solving and how is that benefiting you?
Better understanding of customer issues and Customer Self Services stand-out. This also helps to tidy the entire support space, generate common FAQ
Good Value for Money
What do you like best about the product?
Freshdesk offers a clean and user-friendly interface, making it easy for agents to manage tickets efficiently.
What do you dislike about the product?
Customer support is slow and inconsistent at times
What problems is the product solving and how is that benefiting you?
Freshdesk helps us centralize and manage customer support inquiries across multiple channels in one place. It improves team collaboration, ensures accountability through ticket tracking, and reduces response times with automation and SLA management. This leads to better customer satisfaction and more efficient internal workflows.
Freshdesk is a cost effective solution
What do you like best about the product?
Freshdesk is easy to implement, allows for streamlined inegration and is userfriendly.
What do you dislike about the product?
The SLA's can not be admended to suit the business.
What problems is the product solving and how is that benefiting you?
Allows for effective communication across the business.
Easy to use and high support
What do you like best about the product?
Highly supported team with most efficient ticketing system that can support your organization and give more satisfaction to your customer
What do you dislike about the product?
Nothing really bothering me, all features are fascinating
What problems is the product solving and how is that benefiting you?
Communication and ticketing
Structure equal effeciency
What do you like best about the product?
Easy, customizable and fun to work with!
What do you dislike about the product?
Nothing for now! I have been working with Freshdesk for about a year
What problems is the product solving and how is that benefiting you?
First, it allows me to better prioritize incoming requests from my internal clients — our floor employees. It also helps manage their expectations more effectively by providing visibility into the status of their requests. But most importantly, Freshdesk creates a real sense of control and ownership over the process, both for me and for the team. Our players feel heard, supported, and reassured that their needs are being taken care of.
A quick easy platform to work through, better customer tracking.
What do you like best about the product?
The canned response feature makes for faster response times.
What do you dislike about the product?
The tag features can slow down how things are saved.
What problems is the product solving and how is that benefiting you?
Customer live chats and emails.
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