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Great experience with Freshchat
What do you like best about the product?
You can see all of the chats that are coming in and can add private notes for the other team members to check.
What do you dislike about the product?
Everything is all good and the tool is providing us the necessary features that we need to support customers.
What problems is the product solving and how is that benefiting you?
Solving customer's inquiries in a timely manner.
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Awesome tool
What do you like best about the product?
The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.
What do you dislike about the product?
Nothing. So far - the best CRM I've used.
What problems is the product solving and how is that benefiting you?
It helps us connect with customers directly. Customer chat through our app which is directly linked with Freshchat.
Overall positive!
What do you like best about the product?
The ease of using Freshchat is superb. There's no comparison to the user friendly interface! Ias someone who has worked in live chat for several years, Freshchat is one of the platforms that I give a mostly positive score to.
What do you dislike about the product?
My only complaint about Freshchat is that the notifications are spotty, at best. I won't always receive a ding when a new message comes in, which is a pain when I'm working on several projects at once.
What problems is the product solving and how is that benefiting you?
We are providing fast, efficient customer support to our wide variety of clients. It's helping resolve issues faster and taking some of the weight off of our email support team.
Awesome app
What do you like best about the product?
This tool is easy to use and helps us help our valued customers :)
What do you dislike about the product?
Nothing to be honest, when the system was built for our business we were consulted to give it a personalised touch.
What problems is the product solving and how is that benefiting you?
Its an integrated system that enables our Digital Care team to assist the customer seamlessly.
Super easy to setup and get started!
What do you like best about the product?
The product has a clean UI and makes it easy to manage multiple conversations at once.
What do you dislike about the product?
I have been using Freshchat for 2+ years now, and I am not able to think of any dislikes
What problems is the product solving and how is that benefiting you?
Freshchat enables our customers to reach out to our team and eliminates the need to write emails. The team is able to probe more on the issue as the platform is conversational.
I love fresh chat
What do you like best about the product?
I love how the chat portal looks it's not too busy and effortless to interact with.
What do you dislike about the product?
After ending a chat it would be nice if the system could give you some closing questions so the old conversations can be more organized.
What problems is the product solving and how is that benefiting you?
It helps keep the phone queue down and you can support multiply customers at times using chat
Very easy to use for customer support on chat
What do you like best about the product?
Pulling data for each day and dashboard appearance
What do you dislike about the product?
Dont have option to pull the data on Excel
What problems is the product solving and how is that benefiting you?
It helps to check customer past conversation and history
Great software! Prompt support!
What do you like best about the product?
It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
What do you dislike about the product?
Although it is an omnichannel tool you get all the features with a better organization of the functions on the separate tools for each channel (e.g. Freshcaller).
What problems is the product solving and how is that benefiting you?
It solves most of our channel integration issues. We integrate at the moment: email, telephone, chat from website and whatsapp. We even managed to integrate a local telephone provider for lower phone rates.
It was good and easy
What do you like best about the product?
Real-time chatting with the customers, dispute handling, email and WhatsApp integrations
What do you dislike about the product?
The thing which I disliked about freshchat is their IAM and billing system
What problems is the product solving and how is that benefiting you?
Solving queries of our users in realtime. also generating tickets within the freshchat
Freshchat
What do you like best about the product?
Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.
What do you dislike about the product?
Some users have found Freshchat to be a bit complex, especially for smaller businesses with limited resources or technical expertise. The extensive features and customization options available in Freshchat may require a learning curve or dedicated resources to set up and manage effectively.
What problems is the product solving and how is that benefiting you?
Freshchat helps businesses effectively manage customer communication across multiple channels. It provides a centralized platform to handle inquiries, support requests, and conversations from various sources, such as website chat, social media, email, and mobile apps. This streamlines the communication process, prevents messages from falling through the cracks, and ensures a consistent customer experience.
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